A
Call Intelligence
Muthi with Nivitha — Feb 02, 2026 11:46
Deal Lost
Cold
Call History
1 attemptRep Performance
4.5/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
7.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Muthi. Coaching opportunity.
Poor Objection Handling: Nivitha
Nivitha handled only 0% of 2 objections on call with Muthi.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu/English
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
30% into call
Pitch Approach
Feature-heavy
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
2:18 (138s)
Primary Language
English
Secondary Language
Telugu
Code Switching
High
Total Speaker Turns
42
Rep Words / Customer Words
248 / 112
Rep Longest Monologue
15s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Payment/Insurance
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Medical Card Eligibility
It will applicable for medical card of Telangana government medical card.
|
payment/insurance | Customer | No | deferral | Average |
|
Price/Value Comparison
i already recently one one week back i loose it uh diagnosis conduct thirty three test college. I paid 600 something.
|
price | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Interested | Main program being pitched as a complete master checkup. |
Key Moments
300:32
Customer admits no knowledge of IO 360
Triggers the agent's technical pitch.
01:24
Customer asks about Telangana Government Medical Card
The primary hurdle for the sale; customer identifies as a retired government employee.
01:56
Customer mentions 600 rupee price anchor
Reveals a significant price gap and potential lack of perceived value for a premium product.
Discovery Questions
2
Q1
when are you planning to take the program sir?
Q2
do you have any idea of what is three sixties?
Resistance Signals
2
Price comparison to a 600 rupee test
Insistence on medical card usage
Confusion Signals
2
Initial confusion about company name
Confusion about what IO 360 entails
Topics Discussed
IO 360 Program
Blood Tests (IO 181)
Food Intolerance
Gut Microbiome
Telangana Government Medical Card
Retired Employee Benefits
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Unsure which center was calling. |
| Pitch | 2 | neutral | Listened to the list of tests without much engagement. |
| Closing | 3 | neutral | Focused entirely on the medical card and price comparison. |
Call Transcript
Click to expand
Speaker 0
0.83s
hello
Speaker 1
1.99s
hello?
Speaker 0
2.65s
aa sir is this muthi?
Speaker 0
5.35s
aa sir good morning. this is nivedha from i o sir.
Speaker 1
9.21s
aai o
Speaker 0
9.95s
ai o wellness center-il irundhu pesura sir health-il irundhu.
Speaker 1
14.09s
ēm center andi? health ēm center?
Speaker 0
15.95s
kaaling phram haivo helph velnes sentar saar.
Speaker 1
19.67s
aa i o wellness center aa okay.
Speaker 0
21.23s
Okay.
Speaker 0
22.01s
its a visiting enquiry for IO three sixty.
Speaker 0
25.89s
so main when are you planning to take the program sir? or do you have any idea of what is three sixties?
Speaker 1
32.33s
are no idea about it.
Speaker 0
35.59s
okay sir.
Speaker 1
35.79s
Okay this is adi enti medical checkup?
Speaker 0
39.13s
aa yaa sir complete master checkup sir.
Speaker 0
42.05s
this covers three kind of blood test. i o one eighty one, food intolerance and amino acid profile sir.
Speaker 0
48.79s
IVO one eighty one is like your liver functioning, kidney functioning, cardiac arrest marker, omega three, so everything will come under this IVO one eighty one blood test. And in food intolerance, you will check what and all food is not suitable for you.
Speaker 1
49.23s
180
Speaker 1
58.51s
food
Speaker 0
63.65s
Basically two hundred and fifteen tests will be done under this wooden doltron. Okay. And amino acid along with this you will get a master checkup of E C G, echo, C T scan, uh C T score, uh chest check, physiotherapy services.
Speaker 0
77.79s
and gut microbiome test which is a stool test to find your gut related issues.
Speaker 1
83.57s
Okay.
Speaker 0
84.41s
and
Speaker 1
84.55s
It will applicable for medical card of Telangana government medical card.
Speaker 0
90.41s
aa I am not sure about sir. but aa we will generate. tell me sir.
Speaker 1
94.37s
retired employee retired government employee of the TS government.
Speaker 0
98.85s
Okay.
Speaker 1
98.97s
okay. having medical card. it will apply to all. whether it is suitable for means i will do it otherwise i already recently one one week back i loose it uh diagnosis conduct thirty three test college.
Speaker 0
114.25s
okay.
Speaker 1
114.71s
I paid 600 something.
Speaker 0
116.33s
okay sir. so i understand. i will ask with my team and let you know about the medical card and all sir. whether it will cover and adjust.
Speaker 1
117.47s
channel
Speaker 1
121.59s
cover
Speaker 0
123.71s
okay.
Speaker 1
123.73s
just you check up it whether medical and retired employee ki whether it is a medical card is applicable or not.
Speaker 0
129.43s
oke oke sir shuar sir.
Speaker 1
130.05s
Okay I will contact you.
Speaker 0
132.41s
ya shur sir. vaat evar tha thing aayi vil inform yu sir ok.
Speaker 0
137.01s
thank you sir. have a good day.