A
Call Intelligence
None with Nivitha — Jan 22, 2026 17:13
Deal Lost
Warm
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
3.0/10
Engagement
6.0/10
Conversion Probability
20.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:18 (79s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
118 / 102
Rep Longest Monologue
10s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Safety
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Safety/Risk in pregnancy
it's kind of pregnancy right. uh so we don't want it to I basically I don't want to take a risk on that.
|
trust/safety | Customer | Yes | deferral to medical professional | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| calcium plus atp | Customer | -- | Neutral | Initial inquiry product. |
| calcium vitamin d and k2 mk7 | Rep | -- | Skeptical | Alternative separate components offered. |
Key Moments
200:12
Product Combination Disclosure
Rep reveals they only have components separately, which is the primary hurdle for the sale.
00:52
Risk Aversion Statement
Customer explicitly states they won't take a risk due to pregnancy, effectively pausing the sales process.
Discovery Questions
2
Q1
How much fram because it's I don't know about that how much they are recommended?
Q2
your gynecologist would have prescribed you right sir?
Trust Signals
1
Customer asks for specific dosage recommendations from the rep's side.
Resistance Signals
2
I don't want to take a risk on that
We don't have a gynecologist here
Confusion Signals
1
Customer confused about why the combination isn't available together.
Topics Discussed
Calcium plus ATP
Vitamin D
K2 MK7
Pregnancy safety
Doctor consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer seeking information on a specific tablet. |
| Middle | 2 | neutral | Concerned about taking separate supplements during pregnancy. |
| Closing | 3 | neutral | Agrees to wait for a message after rep consults the doctor. |
Call Transcript
Click to expand
Speaker 0
0.07s
Hello
Speaker 1
0.07s
Hello. Hello.
Speaker 0
2.07s
aa yes sir.
Speaker 1
2.61s
Hello. Yes ma'am. Ma'am morning I received call from you ma'am regarding that tablet ma'am actually. Aa yes sir yes sir. Calcium plus ATP.
Speaker 0
7.69s
aa yes sir yes
Speaker 0
10.55s
Aa ya sir.
Speaker 1
10.73s
Doctor.
Speaker 0
12.11s
Yeah sir, I have forwarded the message to the doctor. Okay, we have a calcium vitamin D and K two M K seven separately sir. But we don't have it in a combination.
Speaker 1
22.81s
Oh, it's in different combination. Yes, sir.
Speaker 0
24.25s
Yes sir.
Speaker 1
25.81s
Okay.
Speaker 0
26.05s
so you can prescribe the same medicine prescribe to the doctors.
Speaker 1
31.59s
Okay.
Speaker 0
32.25s
Okay.
Speaker 1
32.69s
How much fram because it's I don't know about that how much they are recommended.
Speaker 0
38.87s
but they have they would have preferred you prescribe you right sir. your gynecologist would have prescribed you right sir.
Speaker 1
46.49s
But but they are because they don't we don't have a gynecologist.
Speaker 0
48.01s
Because they don't we don't have a gynecologist here.
Speaker 1
52.03s
Okay.
Speaker 0
52.55s
uh that's why sir because it's kind of pregnancy right. uh so we don't want it to I basically I don't want to take a risk on that.
Speaker 1
61.69s
Okay.
Speaker 0
62.49s
You understand?
Speaker 1
63.45s
Better you check with your doctor. Yeah okay sir.
Speaker 0
65.39s
yaa okay sir. ai haav faarvaarded it tu dem. so vans ai risiv da mesej phram dem ai let yu no sar.
Speaker 1
72.27s
Okay okay okay. This was
Speaker 0
72.99s
Okay.
Speaker 0
74.99s
Ya ya sure sir.
Speaker 1
76.11s
sahajan.
Speaker 0
76.97s
Okay okay. Thank you.
Speaker 1
78.03s
Thank you.