A
Call Intelligence
Venkatachalam Chockalingam with Nivitha — Feb 18, 2026 12:15
Deal Closed
Hot
Call History
2 attemptsRep Performance
9.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Nivitha
Nivitha scored 9.5/10 and closed the deal with Venkatachalam Chockalingam. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹18,000
Purchase Date
Feb 18, 2026
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Logistical Closing
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:57 (58s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
30
Rep Words / Customer Words
138 / 54
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Confirming appointment for Saturday the 21st. |
Key Moments
300:11
Appointment Confirmation
Customer confirms Saturday the 21st for the blood test.
00:30
Fasting Instructions
Rep provides critical medical preparation instructions (12 hours fasting).
00:43
Payment Method Selection
Customer chooses payment link over QR code, moving to final transaction.
Trust Signals
3
Agreement to fasting instructions
Preference for payment link over QR
Prompt responses
Enthusiasm Signals
1
Quick confirmation of the Saturday slot
Topics Discussed
Aiwo 181 Blood Test
Appointment Scheduling
Fasting Requirements
Payment Methods (Link/QR)
Booking Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Logistics | 2 | neutral | Agreeing to the Saturday appointment and fasting instructions. |
| Closing | 3 | positive | Requesting the payment link and thanking the rep. |
Call Transcript
Click to expand
Speaker 0
0.07s
Hello.
Speaker 1
1.55s
Hello
Speaker 0
2.17s
Saraswathi Venkatesh.
Speaker 1
3.65s
Hello yes.
Speaker 0
4.43s
Aa so questions neevitha from I O.
Speaker 1
6.85s
Hello yes sollunga.
Speaker 0
7.81s
Aa sir already pesirundhungalo sir regarding IO one eight one blood test.
Speaker 1
10.87s
Correct.
Speaker 0
11.55s
Twenty first vandhu appointment fix panna solli pottuttu irundheenga. Appo rendu first fix panniralaamaa sir Saturday-aa?
Speaker 1
14.59s
Sari.
Speaker 1
16.41s
Aamaanga.
Speaker 0
17.11s
Academy schedule-la sir?
Speaker 1
19.65s
Aama, andha time-ukku potturukken, ya okay.
Speaker 0
21.25s
Ya okay so irandu first ezhuvum o clock.
Speaker 1
24.91s
Okay evvalavu awards paachureenga?
Speaker 0
25.29s
Okay.
Speaker 0
27.15s
Aa pathu irandu hours fasting sir.
Speaker 1
29.29s
Okay.
Speaker 0
30.11s
Okay pathu irandu naangu hours of fasting sir, so morning ezhuvadhu o'clock-la neenga oru night oru ettu o'clock-kulla food eduthukkonga.
Speaker 1
35.21s
Okava?
Speaker 0
35.35s
Okava? Okay sir, so Shailaja Sanjeeva QR code sir.
Speaker 1
39.01s
Okay.
Speaker 0
39.51s
Avaru jee want me link sir linkaa illa QR kodaa ungalukku?
Speaker 1
42.07s
Illa illa link kodunga.
Speaker 0
44.83s
Ya okay sir, so link of ettunnooru aayirathu aayiram I will send you, so once enakku payment panna udane enakku screenshot mattum konjam send pannidunga.
Speaker 1
51.13s
Okay.
Speaker 0
51.61s
I will make the booking and you will get a email regarding this sir okay.
Speaker 1
54.49s
Okay.
Speaker 0
55.39s
Thank you sir, have a good day.
Speaker 1
56.47s
Okay thanks.