A
Call Intelligence
Venkatachalam Chockalingam with Nivitha — Feb 16, 2026 11:36
Deal Closed
Hot
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Nivitha
Nivitha scored 9.0/10 and closed the deal with Venkatachalam Chockalingam. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹18,000
Purchase Date
Feb 18, 2026
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Moderate
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
22% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
9:53 (593s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
156
Rep Words / Customer Words
1142 / 485
Rep Longest Monologue
42s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Travel
Ingirundhu ingirundhu panna mudiyadha Hyderabad?
|
logistics | Customer | Yes | alternative solution | Excellent |
|
Trust/Authentication
How do I authenticate right person varaanga appadinnu.
|
credibility | Customer | Yes | process transparency | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Comprehensive blood test with 183 biomarkers. |
| vo2 max test | Rep | -- | Interested | Treadmill test for lung and heart health. |
| dexa scan | Rep | -- | Neutral | Body composition and fat analysis. |
Key Moments
400:26
Customer defines health goal
Sets the stage for a performance-oriented pitch rather than a disease-oriented one.
01:21
Logistics clarification
Crucial moment where rep saves the deal by confirming Hyderabad home collection is possible.
07:12
Price reveal
Customer accepts the 18,000 INR price point after a brief clarification.
08:56
Trust objection
Customer expresses concern about technician authenticity in a different city; rep handles with process details.
Discovery Questions
5
Q1
What's your concern sir?
Q2
You have any specific health goal or any health concerns?
Q3
Your age sir?
Q4
Whether you have taken any kind of health checkups or any master health checkups related?
Q5
Any kind of like diagnose pannirukkaangala like?
Trust Signals
3
Sharing personal pin code
Asking about authentication of the technician
Agreeing to pay via QR code
Enthusiasm Signals
2
Asking if he can do more sports activity
Promptly providing pin code
Resistance Signals
2
Initial confusion on price (thought it was 80k)
Trust concern regarding technician identity
Confusion Signals
2
Difference between home collection and center tests
Price clarification (18k vs 80k)
Topics Discussed
Sports Health
VO2 Max
DEXA Scan
Aiwo 181
Home Collection Logistics
Fasting Requirements
Payment Methods
Technician Authentication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and answering questions. |
| Discovery | 2 | neutral | Explaining his sports goals. |
| Pitch | 3 | neutral | Asking clarifying questions about test duration and location. |
| Closing | 4 | positive | Agreed to the price and schedule. |
Call Transcript
Click to expand
Speaker 1
1.07s
Hello
Speaker 0
2.31s
Hello
Speaker 1
2.89s
Aa athu Venkat Singh Kalinga.
Speaker 0
4.93s
Hello yes
Speaker 1
5.67s
Aa, this is Snehita from IO Health, okay.
Speaker 0
8.59s
S S sir.
Speaker 1
9.53s
Aa sir freeyaa ippo pesalaamaa?
Speaker 0
11.75s
Aa sollunga.
Speaker 1
13.47s
Aa yaa sir, neenga enquiry pannirundheengala sir? Like ungaloda andha wellness program-la participate pannirukka.
Speaker 0
18.57s
Correct correct aamaa so what's your
Speaker 1
20.23s
So what's your concern sir?
Speaker 1
22.93s
You have any specific health goal or any health concerns?
Speaker 0
26.95s
Ya health goal-na ippo sports activity continue pannanum-na idhu idhu current condition sufficient to withstand.
Speaker 1
36.71s
Okay your age sir.
Speaker 0
37.47s
Sir haan forty eight.
Speaker 1
39.53s
You are from?
Speaker 0
40.91s
Aa Hyderabad.
Speaker 1
42.31s
Sir neenga already vandhu sports-la irundhirukkeenga, just wanted to continue it correct?
Speaker 0
46.57s
Ya ya continue or maybe do more right before doing anything more I want to.
Speaker 1
51.99s
Ya andha.
Speaker 0
52.21s
Everything is good.
Speaker 1
53.69s
Okay, just wanted to know whether you have taken any kind of health checkups or any master health checkups related?
Speaker 0
59.51s
No no no.
Speaker 1
60.83s
No so so far enna blood test basic blood samples eduthirukkeenga okay, any kind of like diagnose pannirukkaangala like?
Speaker 0
61.67s
So far in the blood test basic blood sample
Speaker 0
64.73s
Avvalavu.
Speaker 1
67.83s
Or else you are perfectly healthy.
Speaker 0
68.23s
Ippo perfectly
Speaker 0
70.23s
No no nothing no conditions no health okay.
Speaker 1
72.11s
Okay okay sir understood, so you are planning for coming to Chennai, is it okay for you sir? Chennaikku vara maadhiri irundhaa we are.
Speaker 0
79.27s
Ingirundhu ingirundhu panna mudiyadha Hyderabad?
Speaker 1
81.79s
Hyderabad-la irundhu we have pan India diagnostics, vandhu oru sila specific test mattum dhaan pan India nammaladhu. So we have a blood test, basic blood. So if you are like neenga overall health paarkka porennu solreenga, so it will be like VO2 max-laam paatheengannu vachukkonga, nammakitta neenga center-ku vandhaadhaan VO2 max-laam edukkaradhukku innum konjam perfect-aa irukkum ungalukku.
Speaker 0
87.09s
Sir we have a.
Speaker 0
88.79s
Basic
Speaker 1
99.23s
So we have DEXA scan, B O 2 Max. DEXA scan paatheenganna body-la irukku, ungaloda fat evlo irukkunnu, composition evlo irukku, visceral fat evlo irukku, along with that ungaloda muscle mass enna irukkunnu therinjukkalaam, okay-va?
Speaker 0
99.25s
Suvitha
Speaker 0
111.17s
Okay so basically.
Speaker 1
111.47s
So basically to feel healthy obviously theriyudhu namakku vandhu muscle jaasthiya irukkanum fat kammi irukkanum okay.
Speaker 0
115.79s
Kammi irukku. Okay. Okay. Okay.
Speaker 1
117.49s
Like V O two Maxima is kind of treadmill test bodyla ungalukku evvalavu oxygen supply irukku lungs and heart health eppadi irukkunnu check pandradhukku V O two Maxima.
Speaker 0
123.79s
Lump pain.
Speaker 0
127.35s
Okay evvalavu naal aagum indha idhai test pandradhukku? One day sir.
Speaker 1
127.45s
Ok, evvalavu naal aagum?
Speaker 1
129.87s
Monday sir.
Speaker 1
131.51s
Ya actually the Vivo two max and the hexa it takes nearly muppathu minutes that's it. So if you are going for a master health checkup right.
Speaker 0
138.29s
Mm
Speaker 1
138.41s
Aa we have a blood test like IO one eighty-one sollittu oru comprehensive blood test irukku.
Speaker 0
142.61s
Okay.
Speaker 1
143.01s
It's a complete body health checkup like ungaloda liver functioning, kidney functioning, cardiac risk markers, so future-la varrathu we can like predict it.
Speaker 0
151.09s
Okay.
Speaker 1
151.69s
Like you have you told right?
Speaker 0
152.93s
Adhukku evvalavu neram aagum test? Adhu vandhu
Speaker 1
154.81s
Adhu vandhu adhu vandhu blood test sir, adhu vandhu home collection kooda irukku nammakitta, okaypa? Ithu normal oru blood drop pannuvaangala? Yes sir.
Speaker 0
159.03s
Okayppa, ithu normal oru blood drop pannuvaangala?
Speaker 0
162.23s
Okay. So blood
Speaker 1
162.75s
So blood test vandhu ungalukku reports generate aagudhu moondru days aagum ungalukku okay.
Speaker 0
166.63s
Okay okay adhu vandhu Hyderabadla kooda pannalaam but neenga vandhu
Speaker 1
167.17s
Adhe enda?
Speaker 1
168.97s
Ssir.
Speaker 0
170.35s
Maybe rendu testukku mattum anga varanumngiraa? Ya ippa neenga vandhu force relatedaa.
Speaker 1
172.17s
Ya ippa neenga vandhu sports related-aa healthy-aa appadiye vachukkonga vivo to dexa you have to come to center.
Speaker 0
177.57s
Okay idhula
Speaker 1
177.75s
I think you have a plan of taking any ECG echo or any other related thing sir.
Speaker 0
182.31s
Adhu enakku idea illainga, I don't know what those tests mean right, so I am not a medical professional.
Speaker 1
183.79s
Okay.
Speaker 1
187.53s
O understood sir, so if your plan.
Speaker 0
188.51s
So if you plan adhukkuthaan that's why I am coming to you to recommend okay, so neenga enkitta kettenganna enakku theriyaadhu.
Speaker 1
191.41s
Ya okay.
Speaker 1
195.57s
Illai illai sir I am just asking you some people they prefer for master health checkup.
Speaker 0
199.75s
Okay okay.
Speaker 1
200.05s
Okay, so ippa oru maasam health checkup pannirukkeengannu vachukkongalen ungalukku, so indha ECG varum, echo varum and gut microbiome, if you have any gut related issues sir, edhuna bloating, constipation.
Speaker 0
204.39s
Sri Guru.
Speaker 1
210.25s
Adhu maadhiri edhuvum issues no.
Speaker 1
212.17s
So adhula ungalukku cover aagum gut related issues irukku illa food interference irukku appadinna, so you can I think as of your healthy life you can go for IO one eighteen blood test sir.
Speaker 0
221.83s
Athukkappuram avai kandu.
Speaker 1
221.95s
Not pushing everything for you.
Speaker 1
224.13s
Ya so ungalukku IO one eighty one-la paatheenganna ungalukku cardiac arrest markers varum basically, so to be health and healthy obviously heart health is very good right.
Speaker 0
228.79s
Okay.
Speaker 1
232.63s
It has to be so Omega three cover aagum, Omega three basically ungalukku veliya cover panna maattanga.
Speaker 0
232.75s
It has to.
Speaker 1
237.35s
Okay, it tells your heart health and brain health. Omega vandhu ungalukku basically theriyumla? Omega vandhu namakku body-la namakku andha idhu kidaiyadhu. Okay, okay, namma veliya edukkura food-la irundhu dhaan varum. So adhoda health eppadi irukku appadindradhu therinjukkalaam. Okay.
Speaker 0
237.53s
Okay.
Speaker 0
243.15s
Omega vandhu.
Speaker 0
246.41s
Okay okay, namma veliya edukkira.
Speaker 0
248.49s
Adhoda nilam eppadi irukku?
Speaker 0
251.05s
Okay
Speaker 0
251.87s
So andha blood idhu mudichuttu adhukkappuram will the test recommend to take VO2 Max andha maadhiri appadi varaadha?
Speaker 1
257.19s
Aa yes sir.
Speaker 1
258.79s
no no they will recommend you vivo to max eduthukkalaam. ungaloda heart health details-ai check pannittu they will recommend you whether you can take a vivo to max or dexa.
Speaker 0
267.03s
Ok.
Speaker 1
267.73s
Okay so.
Speaker 0
267.93s
So basic basic eduthuttu appuram avan vaikkanum.
Speaker 1
270.41s
Aa yes sir.
Speaker 0
271.03s
Required required.
Speaker 1
272.93s
So you can go for one eighty one.
Speaker 0
274.87s
Okay.
Speaker 1
275.61s
Mm so can you please share your pin code sir I will check the service availability at your location.
Speaker 0
280.63s
Five triple zero seven five.
Speaker 1
282.53s
Aa yaa sir, service available, so main part of Hyderabad side.
Speaker 0
285.87s
Five triple zero seven five.
Speaker 1
287.05s
Ya so adhu irukku so when are you planning for the test when can we organize for it?
Speaker 0
290.05s
Weekend maadhiri vachukkalaangala, Friday Saturday coming Saturday?
Speaker 1
294.53s
Aa shall I skip the slots for you sir?
Speaker 0
296.63s
Kya?
Speaker 1
299.09s
One second sir.
Speaker 0
299.39s
Okay.
Speaker 1
301.31s
Pai triple zero seven five.
Speaker 1
307.91s
One second sir.
Speaker 1
314.27s
Aindhu irandu zero padangal.
Speaker 1
317.23s
Ya.
Speaker 1
321.85s
Yes yes so.
Speaker 0
323.91s
That is where I go down because I have like a.
Speaker 1
324.99s
Deal deal.
Speaker 1
327.47s
Saturday or Sunday sir?
Speaker 0
329.81s
Aa ready.
Speaker 1
330.65s
Aa
Speaker 1
332.07s
Test vandhu blood draw it takes nearly padhinaindhu irandu naangu hours, so that's it. Avunaa padhinaindhu minutes, thirandhu minutes, so normal procedures dhaan ungalukku oru padhinaindhu ml of blood eduppaanga ungalukku okay-vaa?
Speaker 0
336.13s
Avunu
Speaker 0
342.19s
Okay maa
Speaker 1
343.45s
So ungalukku moonu days aagum blood report ungalukku processing pandrathukku.
Speaker 0
347.11s
Okay. Athu enkil you will read and
Speaker 1
350.43s
Aa you have a doctor consultation on the end of the pocha mudinja udane doctor consultation and diet consultation you will be having as a tailored diet chart.
Speaker 0
355.65s
Andhaayirathu.
Speaker 0
358.65s
Okay.
Speaker 1
359.33s
Mm
Speaker 0
360.29s
So adhukku enna enga center irukku ungalukku inga tie up?
Speaker 1
364.91s
Aa we have tie up with Thyrocare sir, blood draw mattum ungalukku Thyrocare-la irundhu pannittu povanga, technician varuvanga.
Speaker 0
370.69s
Processing
Speaker 1
370.77s
Processing will be done by IA only sir.
Speaker 0
373.37s
Okay.
Speaker 1
374.23s
Okay and aaru muppadhula irundhu slots irukku.
Speaker 0
378.91s
Ok.
Speaker 1
379.31s
Six o'clock is a fasting test. Ten to twelve hour fasting is required sir.
Speaker 0
381.77s
To twelve
Speaker 1
383.97s
So if you take your dinner at eight o'clock you can plan accordingly, so neenga enna time neenga dinner eduthappeenga?
Speaker 0
391.63s
Nine before nine.
Speaker 1
393.23s
Morning breakfast.
Speaker 0
393.65s
Morning
Speaker 0
394.01s
I was monitoring on advanced compressor blood test compressor. So basically depends right.
Speaker 1
400.25s
So basically it depends right.
Speaker 0
401.89s
Ya ya so no no breakfast-na water coffee varuma illa adhellam varadhu.
Speaker 1
406.45s
Water is recommended but coffee is not. Coffee shouldn't take sir.
Speaker 0
408.95s
Mm.
Speaker 0
410.43s
Okay so around seven seven thirty.
Speaker 1
410.93s
Aa
Speaker 1
413.49s
Ya okay, so we can plan accordingly, ezhu o'clock appadiye slots book pannidalaama?
Speaker 0
417.81s
Okay, naanga poi drop pannanuma inga andha centers?
Speaker 1
420.71s
Illa sir center-ukku venaam unga veettukku varuvaanga.
Speaker 0
423.81s
Okay.
Speaker 1
424.01s
Illa sample collect pandrathukku okay-va, technician unga place-kke vandhuruvanga.
Speaker 0
426.13s
Technician
Speaker 0
428.17s
Ok.
Speaker 1
428.59s
Okayva you know the pricing sir?
Speaker 0
431.13s
Adhu sollunga theriyadhu.
Speaker 1
432.31s
Price is 18000 sir.
Speaker 0
434.93s
Okay, indha idhu ondru zero ettu-kka?
Speaker 1
437.19s
Ondru ettu ettunai sir ettunai.
Speaker 0
438.11s
18
Speaker 0
439.81s
Okay.
Speaker 1
440.47s
Eighty thousand.
Speaker 0
442.19s
No no no, indha test vandhu nooru aindhu-na?
Speaker 1
446.75s
Eighteen thousand plus.
Speaker 0
449.49s
Cost ok. Test evvalavu?
Speaker 1
450.67s
Aa okay
Speaker 1
451.63s
183 biomarkers irukkum sir ungalukku idhula 183 biomarkers yes.
Speaker 0
453.09s
183.
Speaker 1
455.53s
This is completely advance comprehensive blood test.
Speaker 0
458.89s
Okay.
Speaker 1
459.55s
Okay so can we schedule the program sir?
Speaker 0
463.19s
Okay podunga ippo adhu.
Speaker 1
467.47s
Exam
Speaker 0
467.67s
Avanga yaar varuvaanga? Who will come?
Speaker 1
469.31s
Aa technician you will get the details of the technician sir.
Speaker 0
472.11s
Okay okay.
Speaker 1
472.67s
You will receive a mail regarding this.
Speaker 0
474.87s
Okay.
Speaker 1
475.11s
Andha maillaye ungalukku vandhu before the blood draw right technician details varum, ungalukku ippa confirmation mail mattum varum.
Speaker 1
482.69s
Once the slot is booked ungalukku confirmation varum technician mattum ungalukku before day dhaan ungalukku allot pannuvaanga.
Speaker 0
482.71s
Pancha
Speaker 0
487.83s
Ok.
Speaker 1
488.37s
Based on the priorities and availability they will book the technician for you.
Speaker 0
492.85s
Ok.
Speaker 1
493.39s
Okay. So what will be your mode of payments? Shall I send you a QR code or else any link?
Speaker 0
498.23s
Ippave illa neenga details anuppunga I will pay in two days another two days.
Speaker 1
504.39s
Ya okay sir, I will share you with the template. Okay ungaloda height, weight, ungaloda address ella details-aiyum enakku share pannunga. I will put a cloth for you. Okay and I will know what will be a mode of payment. Ungalukku link venumna naan andha time rendu days kazhichu naan link share pannuvaen. Or else QR code okay naan QR code send pannuren. Neenga once or rendu days kazhichu payment pannitteenganna enakku screenshot mattum send pannunga okay-va.
Speaker 0
511.31s
Aa
Speaker 0
512.77s
Okay.
Speaker 0
518.41s
QR ok nakkivu
Speaker 0
524.89s
Okay.
Speaker 1
525.47s
Okay sir. So any other queries sir related?
Speaker 0
529.15s
Adhu eppadi ippa namma vera settle pannalaam, how do I authenticate right person varaanga appadinnu.
Speaker 1
534.57s
Aa sorry sir, kammaagi.
Speaker 0
536.65s
Correct person thaan varaangannu how do I know? Vena vera city-la irukkom.
Speaker 1
541.75s
Okay you are you having any kind of trust issues or what like?
Speaker 0
544.55s
Correct correct, how do I trust I mean andha person avanga eadhavadhu kondu varuvaangala enna company avanga?
Speaker 1
547.97s
Aa
Speaker 1
550.13s
Ya Thyrocare ungalukku booking details naan ungalukku share panren okayva.
Speaker 0
553.15s
Ok ok ok anuppunga
Speaker 1
555.11s
Ya ungalukku vandhu like mail related-aa ungalukku varum, yaaru varaanga, yaaroda number, ungalukku mobile number vandhurum. Ungalukku obviously they will be avangalukkum vandhu certain procedures irukku, ungalukku place vandha udane oru pic eduthu anuppuvaanga.
Speaker 0
564.63s
Okay.
Speaker 0
567.11s
Okay okay.
Speaker 1
567.43s
Okay they have certain procedures so obviously it's not kind of a scam okay.
Speaker 0
571.11s
Okay okay. Adhaan I want to confirm okay.
Speaker 1
571.75s
Aa
Speaker 1
574.27s
Ya ya that is not an issue sir, so Thyrocare-la irundhu all technician are like well.
Speaker 1
578.81s
Train pannali so that's not an issue for you okay so you will get the details earlier itself.
Speaker 0
580.17s
Okay.
Speaker 0
581.43s
So you will get
Speaker 0
584.01s
Okay.
Speaker 1
584.61s
Okay okay sir, so I will share you the template, just fill it and send it back to me okay.
Speaker 0
588.35s
Adhe okay okay sir.
Speaker 1
588.91s
Okay sir. Have a good day sir. So what are your queries just give a call back regarding this.
Speaker 0
592.69s
Ok.