A
Call Intelligence
Vishwanath Rao with Nivitha — Feb 11, 2026 14:40
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Vishwanath Rao. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
51% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:32 (33s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
48 / 26
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Denial of Inquiry
no madam saari.
|
no interest | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Mentioned as the reason for the call/inquiry. |
Key Moments
200:21
Customer denial
The customer denies making the inquiry, effectively killing the primary sales lead path.
00:27
Final rejection
Customer states 'I'm okay', closing the door on needs discovery.
Discovery Questions
1
Q1
if you have any health goal or any health concerns or suggestions
Resistance Signals
2
no madam saari
I'm okay
Topics Discussed
IO 180 blood test
Health goals
Health concerns
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity. |
| Discovery | 2 | neutral | Customer denies the inquiry. |
| Closing | 3 | neutral | Customer ends the call courteously. |
Call Transcript
Click to expand
Speaker 1
0.13s
hello
Speaker 0
1.85s
hello
Speaker 1
3.23s
hello
Speaker 0
3.85s
Aa, this is Nandan.
Speaker 1
6.23s
hello
Speaker 0
6.55s
sorry, is this Vishwanath Rao?
Speaker 1
8.81s
yes yes madam yes madam.
Speaker 0
10.29s
good afternoon this is nimitha from i o i o sam
Speaker 1
15.07s
I will.
Speaker 0
15.49s
ai o support team saar.
Speaker 0
17.89s
There is an inquiry regarding IO 180 blood test.
Speaker 1
21.89s
no madam saari.
Speaker 0
23.31s
okay if you have any health goal or any health concerns or suggestions
Speaker 1
27.69s
I'm okay.
Speaker 0
29.37s
Okay thank you have a good day sir.
Speaker 1
30.33s
thank you thank you thank you.