A
Call Intelligence
None with Nivitha — Jan 23, 2026 11:07
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
4:46 (287s)
Primary Language
English
Secondary Language
Tamil/Kannada (Inferred from accent/phonetics)
Code Switching
Low
Total Speaker Turns
85
Rep Words / Customer Words
582 / 184
Rep Longest Monologue
24s
Customer Longest Monologue
10s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Travel to Chennai
so you are comfortable to come to chennai sir?
|
logistics | Rep | Yes | alternative solution | Excellent |
|
Lack of immediate plan
aa I didn't plan. just aa can I know the fee structure?
|
timeline | Customer | Yes | information provision | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 75000.00 | Neutral | Core offering including 181 blood tests, ECG, Echo, etc. |
| epigenetic test | Customer | 100000.00 | Interested | Customer asked about gene tests; agent upsold to epigenetic. |
Key Moments
301:20
Price Reveal
Agent reveals the 75k price point; customer remains engaged, indicating high lead quality.
02:02
Gene Test Inquiry
Customer proactively asks about gene testing, allowing for an upsell opportunity.
03:51
Logistics Solution
Agent offers home blood collection to solve the travel friction point.
Discovery Questions
5
Q1
Have you ever heard about IO?
Q2
Are you comfortable to come to Chennai?
Q3
How long will you be staying in Chennai?
Q4
When are you planning to take the program?
Q5
Whether you want a gene test or an epigenetic test?
Trust Signals
2
Customer already knows the brand
Customer asks detailed questions about test differences (Gene vs Epigenetic)
Enthusiasm Signals
2
Yes yes yes
How much cost for that epigenic?
Resistance Signals
1
I didn't plan
Confusion Signals
1
What is epigenic and gene?
Topics Discussed
IO 360 Package
Pricing
Gene Testing
Epigenetics
Travel Logistics
Leela Palace
Blood Test Procedures
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Discovery | 2 | neutral | Engaged when discussing specific tests like gene testing. |
| Closing | 3 | positive | Agreed to review brochures and call back. |
Call Transcript
Click to expand
Speaker 0
0.99s
Hello.
Speaker 1
2.27s
Okay.
Speaker 0
3.09s
good morning.
Speaker 1
7.33s
Aa okay.
Speaker 0
8.89s
aa so visit inquiry for three six days is right time to talk with you.
Speaker 1
12.97s
Yes yes.
Speaker 0
14.01s
aa ya sir. your good name please?
Speaker 1
16.43s
Oh ho, not much.
Speaker 0
18.05s
Sorry.
Speaker 0
20.81s
okay sir. maina veera is calling from?
Speaker 1
24.43s
from Bangalore.
Speaker 0
25.29s
bengaluru. okay sir. this i o three sixty have you ever heard about i o sir?
Speaker 1
29.59s
Yes yes yes. So you already know.
Speaker 0
30.57s
So you already know what is Ivo, right?
Speaker 1
33.23s
Yeah.
Speaker 0
33.75s
So this three sixty package includes IO one eight one blood test sir. Along with this you will be having diagnostics like ECG, echo, chest X-ray, chest scan, VO to max, physiotherapy sessions, everything will cover under this three sixty sir.
Speaker 1
38.43s
along with this
Speaker 1
49.41s
Okay.
Speaker 0
50.07s
okay this will be like a one day package program. so you are comfortable to come to chennai sir? for this package?
Speaker 1
55.67s
Yes.
Speaker 0
56.57s
yaa okay sir. so haav laang vil bi steying tu chennai? van de yu jaast vaantad van de prograam aar tu de prograams?
Speaker 1
64.31s
One day button.
Speaker 0
65.71s
one day. so you will be travelling right? is it okay for you?
Speaker 0
70.13s
es ok sir. mena ven aar are you planning to take the program sir?
Speaker 1
74.91s
aa I didn't plan. just aa can I know the fee structure?
Speaker 0
80.37s
yes sir. this uh back to back package is around seventy five thousand sir.
Speaker 1
85.99s
all the testis. yes sir.
Speaker 0
87.35s
yes sir. yes. everything is included along with doctor consultation and daily dietician consultation sir.
Speaker 1
92.09s
Diet
Speaker 1
94.09s
oke.
Speaker 0
94.77s
and along with you will be getting the breakfast and lunch at the leela palace.
Speaker 0
101.21s
So you have to reach uh reach our center at eight o'clock. So if you want we can plan the blood test alone in your place so that while you're coming you can have the reports at your hand for the doctor consultation.
Speaker 0
113.95s
in this three sixty we have three types of blood tests amino acid food intolerance.
Speaker 0
118.79s
and IO 181 and you will be having a stool test also sir.
Speaker 1
121.29s
Aa
Speaker 1
122.89s
eevan jeans test aalso inklooding right?
Speaker 0
125.47s
jean test is not included in three sixty. if you want we can add it as jean test sir.
Speaker 0
131.45s
This doesn't come as a package. main whether you want a gene test or a epigenetic test.
Speaker 1
137.71s
what is epigenic and gene?
Speaker 0
139.87s
uh gene test is like it analyzes like how basically from your past like how your grandfather, father, what and all they had. uh that is gene test. epigenetic test is along with gene test you will get the report for based on your organs. what is the age of your organs?
Speaker 1
146.81s
Band
Speaker 1
148.45s
They had
Speaker 1
149.59s
That is
Speaker 1
150.93s
Okay.
Speaker 1
157.93s
oke oke oke.
Speaker 0
158.77s
Okay. So based on that you can
Speaker 1
161.53s
so how much cost for that epigenic?
Speaker 0
163.49s
epigenetic along with three sixty it costs one lakh sir. actually the normal cost of epigenetics is forty seven thousand two fifty.
Speaker 0
171.51s
but if you're taking it as a package you have to pay for one lakh sir.
Speaker 1
171.55s
but
Speaker 0
174.91s
along with three sixty you can take this epigenetic test also.
Speaker 1
178.63s
oke oke.
Speaker 0
179.51s
okay. so shall we plan the program sir?
Speaker 0
184.89s
if you can we can make the arrangement.
Speaker 1
184.89s
if you can we can make the arrangement. and if there's any thing deficit something like you will also provide supplements right?
Speaker 0
194.55s
Yes sir, yes sir. So based on your report we will be recommending what kind of health since you have to change or any exercises or food you will be having a dietician also right?
Speaker 1
204.93s
Okay.
Speaker 0
205.27s
so based on your results you will be getting that.
Speaker 1
207.49s
hmm hmm hmm okay okay.
Speaker 0
208.69s
and you will have a three months of follow-ups also. from a doctor as well as a dietician.
Speaker 1
213.87s
okay.
Speaker 0
215.45s
so the main thing is consistency is the key right. so we have to take ourselves granted and we have to do the.
Speaker 1
218.57s
We have
Speaker 0
222.79s
think properly that's it sir. so if you are doing it the right way obviously you can see the improvement in your health sir.
Speaker 1
228.37s
oke oke.
Speaker 0
231.01s
So if we can we can make the arrangements for blood test at your place. Then while coming for the program, uh we can make the doctor consultation or else we can make the doctor consultation through online also. Based on your convenience.
Speaker 1
244.91s
Okay.
Speaker 0
247.77s
So main I prefer date and
Speaker 0
250.61s
for blood test or as a program sir.
Speaker 1
257.21s
is it your number right? yes sir.
Speaker 0
258.37s
Yes sir.
Speaker 0
259.95s
ya sure sir. i will share you the browsers for the three sixty along with the things also i mean separate...
Speaker 1
263.57s
with
Speaker 0
267.49s
procedure okay for dexa scan, vivo to max everything I'll share you the sample reports. just have a look and give a call back whenever you necessary. okay?
Speaker 1
275.93s
oke oke.
Speaker 0
276.83s
dis is nivitha sir just see this number. okay?
Speaker 1
279.65s
okay
Speaker 1
280.69s
Yeah yeah okay okay.
Speaker 0
281.51s
Ya okay sir. So what we require is just give a call back sir. Thank you.
Speaker 1
284.91s
Okay.
Speaker 0
285.55s
haav e gud ḍīk saar.