A
Call Intelligence
Immanuel with Nivitha — Jan 23, 2026 14:58
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
5.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Immanuel. Coaching opportunity.
Poor Objection Handling: Nivitha
Nivitha handled only 0% of 3 objections on call with Immanuel.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Immanuel.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Malayalam
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
primary
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
1
Pitch Start
11% into call
Pitch Approach
feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:36 (96s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
High
Total Speaker Turns
31
Rep Words / Customer Words
148 / 102
Rep Longest Monologue
14s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
3
Handled Successfully
0
Handling Rate
0%
Dominant Category
price
Objections
3| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Fasting requirement
is is is is it fasting or fasting blood test? ... Oh, that is a problem.
|
logistics | Customer | No | none | Poor |
|
High price
that's too too much cost.
|
price | Customer | Yes | discounting | Average |
|
No need for consultation
no no no i am a doctor i don't need that thing.
|
product_fit | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| comprehensive letter / package | Rep | 18000.00 | Negative | Main diagnostic package including heavy metals, minerals, and vitamins. |
Key Moments
300:03
Background Disturbance
Customer is distracted by a legal/police matter, setting a chaotic tone for the call.
01:06
Price Disclosure
The 18,000 INR price point causes immediate sticker shock and shifts the customer to a rejection mindset.
01:28
Occupation Reveal
Customer reveals he is a doctor, invalidating the agent's value proposition of 'doctor consultation'.
Discovery Questions
1
Q1
may i know your pin code sir?
Resistance Signals
3
Price objection
Fasting requirement objection
Rejection of consultation services
Confusion Signals
1
Background chaos regarding legal issues
Topics Discussed
Comprehensive blood panels
Heavy metal screening
Home sample collection
Fasting requirements
Pricing and discounts
Consultation services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is shouting about a court order and police in the background. |
| discovery | 2 | neutral | Asks basic logistical questions about blood collection. |
| pricing | 3 | neutral | Strong negative reaction to the 18k price. |
| closing | 4 | neutral | Ends call quickly stating he is a doctor and doesn't need the service. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello
Speaker 1
2.79s
halo immanuel?
Speaker 0
3.69s
court order court order. harassment parayoo.
Speaker 1
6.83s
halo this is niman one.
Speaker 0
9.15s
tell me tell me what's your test ma'am?
Speaker 1
11.37s
Uh so there's a I O comprehensive letter which includes like kidney functioning, liver functioning, cardiac wrist markers, STD panels, steroid panels, everything will come under this package along with metal screening also you will be seeing.
Speaker 0
26.15s
Ayalukku police company kodukkan parayoo.
Speaker 1
26.39s
Police
Speaker 0
28.93s
oke.
Speaker 1
30.23s
so metals heavy metals
Speaker 0
30.65s
Just a minute please hold on. Okay okay. Please hold on.
Speaker 1
33.13s
Okay okay. Sure sure.
Speaker 0
38.67s
police company baṭṭe de. hello.
Speaker 1
41.41s
Hello
Speaker 0
41.89s
hello? aa paranjollu.
Speaker 1
43.27s
Haa ya sir.
Speaker 0
43.67s
Yes.
Speaker 1
44.59s
so in this you can have a heavy metal screening, minerals, vitamins, omega three, everything will be screened under this package sir.
Speaker 0
52.91s
So blood will be taken when who will come here to take the blood?
Speaker 1
55.93s
aa we have lab technicians sir. they will be coming to your place. may i know your pin code sir?
Speaker 0
59.31s
is is is is it fasting or fasting blood test?
Speaker 1
62.59s
Passing blood test sir.
Speaker 0
63.91s
Oh, that is a problem. What is the cost?
Speaker 1
66.45s
kaastas eighteen thousand saar karanṭli.
Speaker 0
69.79s
that is the final final rate. that's too too much cost.
Speaker 1
74.05s
actually vi haav aa offer right now pippattin parsan.
Speaker 1
78.61s
if you want we can we can make home collection also.
Speaker 1
82.89s
okay attention will be coming to your place and after that we will be having a doctor consultation and dietician consultation sir.
Speaker 0
88.97s
no no no i am a doctor i don't need that thing.
Speaker 1
91.21s
Okay.
Speaker 0
91.59s
Okay anyway anyway I will call you later I will call you later okay thank you thank you.
Speaker 1
94.01s
Call cheyyo. Okay. Thank you. Have a good day.