A
Call Intelligence
Kailas with Nivitha — Jan 24, 2026 14:07
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Kailas. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Kailas.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Kailas. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
83% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:07 (67s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
68 / 7
Rep Longest Monologue
15s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 15.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Regarding an inquiry received for the test. |
Key Moments
200:49
Language Preference Established
Customer asks to speak English, but then responds in Hindi, showing a communication gap.
00:56
Product Mention
Agent mentions the 181 blood test inquiry, which is the core reason for the call.
Resistance Signals
2
Short one-word answers
Requesting text instead of talking
Confusion Signals
2
Audio clarity issues
Language barrier
Topics Discussed
Aiwo 181 Blood Test
Inquiry Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer says 'Huh?' and 'Hello' repeatedly. |
| Middle | 2 | neutral | Customer acknowledges with 'Haan, bolo'. |
| Closing | 3 | neutral | Customer agrees to receive a text to end the call. |
Call Transcript
Click to expand
Speaker 1
0.01s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 1
7.33s
haay visarita fram aivum rigaarding yuvar blesar.
Speaker 1
16.73s
Thanks, IO. Please stay on the line.
Speaker 0
34.33s
Hello.
Speaker 1
35.07s
aa hai kailas nivita from ayu.
Speaker 0
39.51s
Huh?
Speaker 1
41.77s
ai kaaling phram aivu.
Speaker 1
46.39s
halo, am i audible sir?
Speaker 0
47.69s
Hello.
Speaker 0
49.69s
speaking English.
Speaker 1
51.37s
yaas so dis is nivitha from ivo.
Speaker 0
54.45s
Haan, bolo.
Speaker 1
56.03s
am vi rijivu enkvaayari far ai o van aati van blad test.
Speaker 1
63.43s
okey sir. aal tekst yu sir. okey.
Speaker 1
67.17s
Bye.