A
Call Intelligence
None with Nivitha — Feb 19, 2026 12:17
Deal Lost
Cold
Call History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
46% into call
Pitch Approach
Direct
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:25 (26s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
34 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested in blood tests/insurance
no that's not for blood test that you have insurance they said no that's it.
|
product_fit | Customer | No | acceptance | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health services | Rep | -- | Negative | General mention of health services. |
| blood test | Customer | -- | Negative | Customer clarifies they are not interested in blood tests. |
Key Moments
100:18
Customer Rejection
The customer explicitly states they are not interested in the blood test/insurance service, effectively ending the sales opportunity.
Resistance Signals
2
Immediate clarification that they don't want blood tests
Short, clipped responses
Topics Discussed
Aiwo Health Services
Blood Tests
Insurance
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to greeting. |
| Pitch | 2 | neutral | Quickly clarifies they are not interested in the service. |
| Closing | 3 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 0
1.17s
Hello
Speaker 1
2.99s
Hello.
Speaker 0
3.85s
Ma'am, good afternoon. This is Nivitha from IO.
Speaker 1
4.45s
Hello
Speaker 1
7.37s
Hello
Speaker 0
8.21s
maam, dis is nimitha from aivoo.
Speaker 1
11.27s
Okay.
Speaker 0
12.93s
aa visiting call for iwo health services ma'am.
Speaker 1
18.17s
no that's not for blood test that you have insurance they said no that's it.
Speaker 0
22.09s
okay ma'am.
Speaker 1
23.43s
Okay. Thank you.
Speaker 0
24.13s
Thank you ma'am. Have a good day.