A
Call Intelligence
None with Nivitha — Feb 04, 2026 15:40
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu (Primary), Hindi (Functional)
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Moderate
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
18% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
5:17 (318s)
Primary Language
Hindi
Secondary Language
Telugu
Code Switching
High
Total Speaker Turns
64
Rep Words / Customer Words
742 / 118
Rep Longest Monologue
68s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Travel/Location
Aana padega na bhai (Will I have to come?)
|
logistics | Customer | Yes | service assurance | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Main product of enquiry; includes 3 months of doctor and dietician consultation. |
| omega 3 | Rep | -- | Neutral | Part of the IO 181 panel, explained in the context of brain and heart health. |
Key Moments
300:34
Language Pivot
The call was failing due to a language barrier until the agent switched to a Hindi speaker who could bridge the gap.
01:00
Health Concern Identification
Customer identifies 'Sugar' as his main interest, allowing the agent to tailor the pitch.
04:42
Logistics Clarification
Agent clarifies that the customer doesn't need to travel, removing a major friction point.
Discovery Questions
2
Q1
When are we planning for the test sir?
Q2
Aap yeh test lena chahenge sir ya phir kisi apnon ke liye?
Trust Signals
2
Customer shared his specific health concern (sugar)
Customer agreed to send personal address/PIN code via WhatsApp
Enthusiasm Signals
1
Repeated 'Thank you' at the end
Resistance Signals
2
Initial language barrier
Questioning if he needs to travel ('Aana padega na bhai')
Confusion Signals
1
Language mismatch at the start
Topics Discussed
IO 181 Blood Test
Diabetes/Sugar management
Organ health (Heart/Kidney)
Omega 3 and 6 benefits
Diet and Doctor consultation
Home service availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Language barrier caused initial confusion. |
| Discovery/Pitch | 2 | neutral | Customer engaged when the agent explained the link between sugar and other organs. |
| Closing | 3 | neutral | Agreed to provide location details. |
Call Transcript
Click to expand
Speaker 1
0.83s
Hello.
Speaker 0
1.15s
Hello.
Speaker 1
1.71s
Haan madam boliye namaskar.
Speaker 0
3.57s
Aam good evening sir this is Nivetha from IO.
Speaker 1
7.09s
Hum hum hum haan haan
Speaker 0
8.29s
So we received a enquiry for IO 181 blood test.
Speaker 1
12.19s
Hoon hoon hoon.
Speaker 0
13.11s
Sir ji wanted to know when are we planning for the test sir.
Speaker 1
15.99s
Haan haan haan haan madam, hello sir, haan madam, cheppandi cheppandi.
Speaker 0
19.53s
Hello Swami, haan Madam.
Speaker 0
22.63s
Haan sir, dis morning mein aap planning the blood test sir.
Speaker 0
27.63s
Kaun samajh karo
Speaker 0
29.33s
Aa Telugu just wanted to know speaker Telugu client I mean executive sir.
Speaker 1
34.51s
Aa telu telu.
Speaker 0
35.67s
Ya okay.
Speaker 0
36.89s
Telugu Hindi
Speaker 1
36.95s
Telugu Hindi
Speaker 0
38.95s
Ya one second sir.
Speaker 1
43.79s
Hello.
Speaker 0
45.33s
Haan
Speaker 1
45.71s
Namaste sir mera naam Sanjeet Kumar hai main Ivo Health se bol raha hoon.
Speaker 0
45.97s
Haan
Speaker 0
49.13s
Haan
Speaker 1
50.59s
Sir aap tar IO 181 advance blood test ke liye inquiry kar rahe the sir. Haan bhai, vo toh sugar ke liye hai na doctor bhai. Kya sir?
Speaker 1
60.27s
Aur ye main diabetes ke liye bol raha tha, sugar ke liye bol raha tha. Achha sugar diabetes. Sir ye ek complete teen sau sau view ismein mil jata hai, sirf sugar hi nahi matlab saare body parts ismein ek baar mein hi ismein test hota hai kyunki jaise sugar aap bol rahe toh sugar ke wajah se kaafi baar heart mein chot padta hai, kidney mein chot padta hai, phir jo aath nali hai jismein khana hajam hota hai udhar bhi chot padta hai. Toh isi ke wajah se ye Ivo ek sau sau ko taiyar kara gaya hai jismein saare body parts.
Speaker 1
90.27s
Usmein cover ho sake aur isse pata chale ki kisi ek pareshani ki vajah se doosre body parts ko toh pareshani nahi ho raha hai. Saath mein agar kisi tarah ka inline issues matlab aise issues jo body ke andar hai abhi shuruati mein jo ki abhi surface mein dikh nahi rahe hain. Jaise sugar bhi hai toh sir sugar bhi shuruat hota hai ekdam se nahi hota hai. Toh woh agar shuru mein hi pata chalta toh sugar bhi aadmi apne aap ko bacha sakta hai sugar hone se. But kyunki pata hi nahi chalta hai jiske vajah se sir.
Speaker 1
120.27s
Jab pata chalta hai tab tak kaafi late ho jata hai, toh isi wajah se is test mein kaafi saare jo inline jo issues hain jo abhi.
Speaker 0
62.91s
Accha.
Speaker 0
63.91s
Sir
Speaker 0
67.71s
Subhag
Speaker 0
105.23s
Ki abhi sarkar.
Speaker 0
117.55s
Kyonki
Speaker 1
129.01s
Panap rahe hain toh woh saare cheezon ko khatam kar sake isliye yeh test hai sir.
Speaker 1
134.17s
Jaise is test mein aapko sir kaafi saari cheezein pata chalengi jo deep analysis ke baad generate hota hai, bataya jayega ki ye saare issues hain jo aane waale samay mein gambhir ho sakte hain, aapko parshani ho sakta hai, toh wo saari cheezein bina dawai ke hi log apne aap ko theek kar sake iske liye guide bhi karte hain hum log.
Speaker 0
134.39s
Jaise
Speaker 0
148.69s
Pathani ho sakta hai.
Speaker 1
157.31s
So ismein sir sirf test hi nahi ismein doctor ka consultation aur diet ka consultation bhi.
Speaker 0
157.35s
Hum
Speaker 1
164.29s
Include rehta hai jismein teen mahine tak aapka doctor aur dietician dono hi include rahega aur saath mein sir ismein aapko ek diet chart provide karaya jata hai jismein.
Speaker 0
166.01s
Hum
Speaker 1
175.99s
Kaafi saari jaankariyan rahengi aur phir bhojan jaise aap karte hain, aapke saath dietician aur doctors consult karenge taaki vo jaan sake ki aapka dincharya kaisa hai, kya food khaan paan aap lete hain, kya bhojan nahi karna chahiye, yeh batayenge, kya bhojan ko badhaya jaye, kya bhojan ko hataya jaye, yeh saari cheezein batayenge. Kaafi saari cheezein woh batayengi taaki yeh is pareshani jo chal raha hai woh kam kar sake kyunki woh kaafi zyada badh chuka hai aur agar kisi...
Speaker 1
205.99s
Tar par saani.
Speaker 0
189.69s
Karte hain.
Speaker 0
199.23s
Ki
Speaker 1
207.31s
Jo jo pareshani ho sakta hai usko kaise khatam kiya ja sake uspe yeh complete test aapka kaam karega, ismein saath mein Omega 3 aur Omega 6 bhi hai.
Speaker 0
208.91s
Jo.
Speaker 1
219.57s
Toh yeh jo Omega 3 jo hai na sir, yeh body complete produce nahi kar pata hai.
Speaker 0
219.63s
Toh
Speaker 1
225.17s
Toh iske liye kai ek baar jo vegetarian log hain woh dry fruits lete hain aur jo maans ya machhli kha sakte hain woh fish khate hain. Isse omega three body ko mil jata hai but kai ek baar dekha gaya hai ki bhojan karne ke baad bhi omega three body mein absorb nahi ho pa raha hai kyunki jo pet mein jo bhojan ko pachane ke kuch chemicals khaas jo body produce karta hai woh ban nahi pa raha hai. Toh yeh issues bhi aate hain toh woh bhi pata chal jaaye.
Speaker 1
255.17s
Hota hai.
Speaker 0
225.19s
Toh iski.
Speaker 0
231.73s
Kha sakte ho.
Speaker 0
233.87s
Iss
Speaker 0
238.93s
Bhojan.
Speaker 1
256.13s
Aur ye jo Omega three hai ye khaas zaroori hai sir brain ke liye, toh body function brain function heart function ye proper kaam kar sake isliye ye Omega three ka.
Speaker 1
267.99s
Test ki kiya jata hai.
Speaker 0
269.73s
Haan bhai, thank you, thank you, haan haan.
Speaker 1
273.19s
Toh sir aap yeh test lena chahenge sir ya phir kisi apnon ke liye aap yeh lena chahenge kya? Aana padega na bhai.
Speaker 1
282.13s
Nahi aana nahi padega sir, yeh jaise abhi test ke liye sir hamara jo service hai yeh poore Bharat mein hai. Agar aap apna sir PIN code humein batayenge toh main aapko bata sakunga ki hum udhar available hai ki nahi. Hmm hmm hmm sir sir PIN code, PIN code main WhatsApp mein bhej doonga address PIN code.
Speaker 0
297.95s
Haan
Speaker 1
303.05s
Bikan bhai.
Speaker 1
304.07s
Achha sir. Address na date hai thanks.
Speaker 1
307.77s
Address address mein date ho. Okay sir. Bahut bahut dhanyawad sir, aapka desh shubh ho.
Speaker 0
312.01s
Bahut bahut.
Speaker 1
314.37s
Thank you thank you thank you.