A
Call Intelligence
Pragnesh with Nivitha — Jan 29, 2026 17:13
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
5.00%
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Facebook
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
8:01 (481s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
742 / 418
Rep Longest Monologue
45s
Customer Longest Monologue
22s
Silence Gaps (>2s)
3 (max 4.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Reach
Wahan pe toh hamare Thyrocare ka reach nahi hai sir.
|
logistics | Customer | Yes | alternative solution | Good |
|
Direct Contact with Lab
Mere ko uska contact number aap bhej do... main wahan Ahmedabad hi seedha baat kar leta hoon.
|
process | Customer | Yes | exclusivity positioning | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 100 blood test | Rep | 5000.00 | Positive | Main product offering including lipid, heart, and tumor profiles. |
| omega 3 | Rep | -- | Positive | Included in the package for brain and heart health. |
Key Moments
400:13
Language Switch
Established rapport by switching to the customer's preferred language (Hindi).
01:30
Biomarker Explanation
The core value proposition that piqued the customer's interest.
04:20
Exclusivity Rebuttal
Prevented the customer from bypassing the agent to go direct to the lab.
05:50
PIN Code Reach Issue
A critical hurdle where the agent had to pivot to a 'travel to lab' solution.
Discovery Questions
3
Q1
Aap thode din pehle ek blood test ke liye inquiry daale the sir?
Q2
Ek baar aapka PIN code bataiye sir?
Q3
Sir aap hamare website wagairah dekhe hain sir IBO Health ka?
Trust Signals
3
Sharing PIN code
Mentioning previous experience with partner (Thyrocare)
Asking for contact numbers
Enthusiasm Signals
2
Wants to book for wife too
Asks about fasting requirements
Resistance Signals
1
Concern about distance from Ahmedabad (22-25km)
Confusion Signals
1
Confusion about whether he can contact Thyrocare directly for Aiwo's specific test
Topics Discussed
Blood Test Inquiry
Biomarkers
Preventive Care
Thyrocare Collaboration
Ahmedabad Logistics
Pricing and Republic Day Offer
Fasting Requirements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about the company and location. |
| Pitch | 2 | positive | Interested in the '101 biomarkers' concept. |
| Logistics | 3 | neutral | Worried about sample collection reach in his specific area. |
| Closing | 4 | positive | Agreed to receive WhatsApp details and proceed. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello. Hello. Hi Pragnesh, this is Nivita from Aivo.
Speaker 0
8.09s
Hello, haan Pragnesh, this is Niveda from IO.
Speaker 0
13.61s
Madam can you speak in Hindi? Ya sure sir.
Speaker 0
20.51s
Hello.
Speaker 1
26.29s
Hello.
Speaker 0
27.77s
Haan ji.
Speaker 1
28.61s
Haan sir, main Ivo Health Care Center se baat kar raha hoon, aap thode din pehle ek blood test ke liye inquiry daale the sir.
Speaker 0
36.13s
Haan, usmein blood checkup ke liye blood ka profile ke liye maine Facebook ke oopar aapka ad dekha tha, isliye maine usmein details jaanne ke liye jaana tha. Okay, okay.
Speaker 1
45.67s
Okay okay, toh sir abhi aap achha Ahmedabad.
Speaker 0
47.33s
Achha Ahmedabad mein aapka koi branch hai?
Speaker 1
49.35s
Aa Ahmedabad mein sir hamara kaisa hai na hum log Chennai based company hai sir, par hamara services all over India mein available hai.
Speaker 1
57.01s
Toh Thyrocare bolke ek company hai, unka collaboration hai, toh field executive lab technician aake aapka blood sample collect kar denge sir.
Speaker 0
65.99s
Accha, toh usmein jo blood test ka jo.
Speaker 1
66.69s
Haan.
Speaker 0
69.31s
Total package tha na, uska detail mere ko chahiye tha.
Speaker 1
72.07s
Haan, toh abhi ek do minute de sakte hain, toh main poora aapko jaankari de sakta hoon.
Speaker 0
75.81s
Koi baat nahi, aap aap main aap karo baat, koi dikkat nahi.
Speaker 1
80.47s
Haan, toh sir yeh ek sau ek test hai hamara, ek advanced test hai sir, jismein aapko ek sau ek sau teen biomarkers rahenge sir.
Speaker 0
86.41s
Ji.
Speaker 1
90.49s
Toh biomarkers ye cheez hai ki jo har ek test bahar aap karwayenge normal test body checkup usmein sirf aath assi se leke ek sau bees tak hi milega sir.
Speaker 1
100.85s
Okay, usse kya hai na aapka thode-thode parts ka organs ka hi pata lagti hai aur thode-thode markers rehte hain jo skip avoid miss ho jaati hai sir usse.
Speaker 1
111.57s
Aapko sirf koi health issues wagairah aaye tab aapko aisa health issue hai bolke batati hai, par hamara test waisa bilkul nahi hai, hamara ek preventive care ka test hai sir.
Speaker 1
123.59s
Maan lijiye ki aapko koi abhi aap healthy hain.
Speaker 1
127.21s
Par aapko kuch illness aane ka chance hai na sir?
Speaker 1
130.63s
Toh vo vo kitna chances hai aur kaun se illness aa sakti hai aur kaun se body organ ko affect ho sakti hai, vo hamare test mein pata lag jati hai.
Speaker 0
139.23s
Ji ji ji.
Speaker 1
139.87s
Haan, toh woh jaan information leke sir hum log preventive care pe work karte hain, yaani ki aapka health issue medicines wagairah lene ki zaroorat nahi hai, kyunki hamare body mein hi taqat rehti hai ki kuch bhi disease aa raha hai toh usko fight karne ke liye sir.
Speaker 0
155.45s
Ji ji ji.
Speaker 1
155.97s
Haan, toh woh hai hamara basically test sir, toh hamare ek sau ek markers ka biomarkers ka sir aapka lipid profile nikalti hai, heart profile, tumor profiles aisa har ek major jo bhi cheez rehti hai sir woh poora cover ho jaati hai.
Speaker 0
172.83s
Ji ji ji.
Speaker 1
172.95s
ji ji ji ji. aur ye hum omega three omega six ka bhi test ismein hi include karke de denge sir aapko. so omega six aur omega three ye hai aapka brain health aur heart health ke liye heart health ka detail de deti hai.
Speaker 0
185.85s
Ji ji ji.
Speaker 1
186.49s
Okay, aur hum doctor consultation bhi free mein denge aur dietician plan bhi aapke result ke oopar banayenge sir toh.
Speaker 1
194.37s
Bahar jayenge toh medicines vagairah hai na toh uska side effects aati hai.
Speaker 0
194.45s
Bharat
Speaker 1
198.35s
Tode log ko jamta hai, tode log ko nahi jamti hai, jaise ki maan lijiye sugar ka tablet aap le rahe hain.
Speaker 0
198.95s
Jamta hai
Speaker 1
203.69s
Toh uska side effect bhi rah sakti hai kyonki woh sugar ke liye tablet hai sir, toh aapke body mein jo insulin level hai uska uske liye nahi bana hai na.
Speaker 0
213.15s
Ji ji ji.
Speaker 1
213.71s
Haan toh vahi hai sir hamare body mein jo energy hai uska istemal karke hum log.
Speaker 1
221.05s
Health issues ko saamna kar sakte hain sir, toh total avoidance bhi kar sakte hain.
Speaker 0
224.13s
Ji.
Speaker 1
225.97s
Haan ji ji ji, toh aap are.
Speaker 0
225.99s
Haan ji ji.
Speaker 0
227.49s
Are
Speaker 1
228.05s
Haan sir bataiye.
Speaker 0
230.19s
Thyrocare ka jo bataya aapne usse usse collaboration hai, toh Thyrocare ka toh hamare yahan bhi sample connection ke liye hum log Ahmedabad se qareeban bees baees kilometer hi door hai.
Speaker 1
232.77s
Haan
Speaker 1
234.33s
Ho
Speaker 1
240.15s
Haan
Speaker 0
240.47s
Taluka place jaise bolte hain vaise.
Speaker 1
241.55s
Taaluka.
Speaker 0
243.73s
Please sir.
Speaker 1
244.31s
Yes.
Speaker 0
244.51s
Toh yahan sample collection ke liye pehle bhi do teen baar maine pehle blood checkup karwaya tha, toh unko bande aate hain.
Speaker 1
251.11s
Okay.
Speaker 0
251.85s
Thyrocare mein se.
Speaker 1
252.93s
Haan, toh aap aisa.
Speaker 0
253.23s
Toh aap aisa kar sakte ho ki mere ko uska contact number aap bhej do, toh mere ko mera aur meri wife ka dono ka test karwana hai.
Speaker 1
260.49s
Okay, toh actually waisa waisa nahi rehti hai sir, toh hamara yeh ek sau ek test bolke bola hai na, woh aapko bahar India mein kahin aur nahi milega sir. Thyrocare ka unka services rehti hai, toh hamare ek special service hai jo sirf exclusive and premium service hai sir hamara.
Speaker 0
261.39s
Us hisaab se.
Speaker 1
276.65s
Toh usi liye sirf humare dwara hi aap yeh checkup kar sakte hain.
Speaker 0
276.99s
Lekhi hai.
Speaker 1
281.37s
Okay. Haan, toh vo nahi hai sir.
Speaker 0
281.43s
Okay.
Speaker 0
282.87s
Main main vo nahi mana nahi kar raha hoon, aapne aapse hi karwana hai, lekin vo bande ka matlab jo yahan sample collection ke liye aane wala hota hai, vo bande ka ya aapki lab ka jo mere ko ek baar mobile number ya contact number mil jaye.
Speaker 1
285.57s
Haan
Speaker 1
286.97s
Lekin.
Speaker 1
292.41s
Ho
Speaker 0
298.13s
Toh main yahan Ahmedabad hi seedha baat kar leta hoon, par woh bole ki bhai hum log sample collection ke liye wahan bande ko bhej denge aapke ghar, toh theek hai nahi aa sake toh hum log wahan chale jayenge.
Speaker 1
305.09s
Haan.
Speaker 1
309.27s
Haan sir, ek baar aapka PIN code bataiye sir, main abhi bata deta hoon aapko location mein availability hai ya nahi hai bolke.
Speaker 0
315.75s
V eight
Speaker 1
318.01s
Ek second.
Speaker 0
318.59s
3 8
Speaker 1
319.61s
Teen aath.
Speaker 0
321.39s
Do teen sau paanch.
Speaker 1
322.77s
Do teen sau paanch.
Speaker 0
324.89s
Haan
Speaker 1
325.33s
Haan, vahan par toh aapka like service toh Thyrocare nahi hai.
Speaker 0
328.91s
Sorry sorry sorry.
Speaker 0
330.85s
Sorry sorry sorry sorry.
Speaker 1
332.07s
Haan sir bataiye.
Speaker 0
335.67s
Ki.
Speaker 0
337.75s
Ek second.
Speaker 1
338.49s
Haan haan.
Speaker 0
343.89s
Haan, teen aath teen do teen zero paanch hi hai hamara.
Speaker 1
347.79s
Teen hazaar do teen hazaar paanch. Haan sir, wahan pe toh hamare Thyrocare ka reach nahi hai sir.
Speaker 1
354.17s
Toh vo sab koi baat nahi, koi nahi rahega.
Speaker 0
354.73s
Koi baat nahi, toh aap aap address aur contact number toh bhej dijiye mere ko aur aapka jo package hai uska.
Speaker 0
362.61s
Total jo system ho vo unko unse baat karni padegi mere ko ki humko ek sau ek wala yeh test karwana hai.
Speaker 1
363.07s
Jo.
Speaker 0
368.89s
Toh iske liye precaution mein sab fasting mein subah early morning kitne baje ya kis tareeke se aana hai woh bhi iske.
Speaker 1
369.05s
Ha
Speaker 1
374.99s
Haan.
Speaker 0
375.33s
Wahan lab mein main baat kar leta hoon.
Speaker 1
377.05s
Sir aap hamare like website wagairah dekhe hain sir IBO Health ka.
Speaker 0
382.17s
Nahi, maine website aur wo sab check nahi kiya tha, wo toh Facebook mein ad aaya hai, usmein se maine aapko.
Speaker 1
386.77s
Maine se maine aapko.
Speaker 1
388.63s
Haan, aapko milta hai.
Speaker 0
388.87s
Aapko message kiya tha.
Speaker 1
390.63s
Zaroor sir, main ho sake toh main contact number kuch mila hai toh aapko zaroor bhej doonga sir.
Speaker 0
399.67s
Mera saat aath saat mobile number maine aap aapke wahan jo inquiry ke liye jo daala tha WhatsApp inquiry.
Speaker 1
406.47s
Haan haan.
Speaker 0
406.89s
Wahi number hai mera permanent number.
Speaker 1
408.87s
Okay sir, done sir, aur aapko pricing ke baare mein bhi abhi bata deta hoon sir, toh abhi yeh thoda poora ek sau ek test, Omega three, doctor consultation, phir dietician and diet chart ke saath aapko aathasar hazaar lagti hai.
Speaker 0
414.21s
Ji.
Speaker 1
423.65s
Par abhi Republic Day ke baad offer mil raha hai sir panch percent ka, toh panch hazaar teen hazaar mein mil jaati hai.
Speaker 1
430.39s
Ji haan sir, toh main poochta hoon toh aapke location ke paas kuch bhi service wagairah availability hai toh main aapko bata deta hoon sir, kyunki abhi ab shehar ya kahin travel kar rahe hain toh wahan se le le sakte hain testing.
Speaker 0
446.97s
Ahmedabad toh yahan se mere kareeban baees pachees kilometer door hai.
Speaker 1
451.41s
Okay.
Speaker 0
453.03s
Toh woh toh lab ka main address bhi le loonga wahan se aur unse baat baat bhi kar loonga.
Speaker 1
459.23s
Zaroor, zaroor, zaroor.
Speaker 1
461.53s
Main aapko WhatsApp mein text message karta hoon sir, toh aap payment kare baad aisa like main ek baar confirm kar deta hoon mere team se.
Speaker 1
468.69s
Ki aap jaakar vo Thyrocare ke officer ke paas jaakar vaisa kar sakte hain kya bolke?
Speaker 0
475.35s
Ji ji.
Speaker 1
476.13s
Zaroor sir, main aapko call karta hoon sir, dhanyavaad.
Speaker 0
479.41s
Ji theek theek thank you.