A
Call Intelligence
Vivek with Nivitha — Feb 16, 2026 17:56
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
0.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Vivek. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
N/A
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:27 (88s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
32
Rep Words / Customer Words
112 / 134
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mri reports | Customer | -- | Other | Customer needs his past MRI reports for a current doctor consultation. |
| master health checkup | Rep | -- | Committed | Agent clarifying which service the customer took previously. |
Key Moments
300:05
Customer request for MRI reports
Sets the entire purpose of the call as a service inquiry.
00:58
Customer mentions being at the doctor's office
Creates high situational urgency for the agent to deliver.
01:12
Mobile number verification
Critical step for data privacy and ensuring reports reach the right person.
Discovery Questions
4
Q1
Your good name sir?
Q2
When did you take your test sir?
Q3
Just wanted to know what service you have taken?
Q4
Is this your registered mobile number, sir?
Trust Signals
2
Customer provides exact date of previous visit
Customer confirms registered mobile number
Confusion Signals
1
Customer unsure of the specific service name (181 vs 360)
Topics Discussed
MRI Reports
Master Health Checkup
July 2024 Visit
Doctor Consultation
Mobile Number Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly states the need for reports. |
| Middle | 2 | neutral | Mentions being in front of a doctor and needing reports 'instantly'. |
| Closing | 3 | neutral | Appreciative after agent confirms they will send them shortly. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
0.79s
Hello
Speaker 1
1.67s
Yes ma'am.
Speaker 0
2.59s
aa yes sir this is nivetha from iwo.
Speaker 1
5.31s
Yes yes actually I needed my MRI reports I had I had visited IO last year I think.
Speaker 0
10.93s
Okay.
Speaker 1
11.79s
so can you hear my reports my M R I reports?
Speaker 0
14.61s
Your good name sir?
Speaker 1
15.89s
my name is vivek.
Speaker 0
17.59s
Vivek.
Speaker 1
18.73s
Yes.
Speaker 0
19.85s
ven yuḍ yu ṭēk yuvar ṭesṭ sār?
Speaker 1
21.95s
one second I will tell you.
Speaker 0
24.07s
Ya okay.
Speaker 1
25.45s
on the yes sorry in twenty twenty four thirteen july twenty twenty four I was there.
Speaker 0
30.49s
twenty july.
Speaker 1
31.91s
thirteenth july twenty twenty four. approximately at that time.
Speaker 0
37.29s
okay sir. just wanted to know what service you have taken? one eighty one or else like three sixty.
Speaker 1
43.29s
aa I don't know what was the name of the service.
Speaker 0
45.79s
no sir you have taken only the blood test or else the complete master health checkup sir like ECG echo and all.
Speaker 1
51.31s
Yeah, everything. It includes everything, yes.
Speaker 0
53.83s
yes okay sir. I will check with my team and let you know shortly sir. if it is there I will share you sir.
Speaker 1
57.33s
Also
Speaker 1
58.77s
Yeah, I need it instantly actually. I am I am in front of a doctor and he needs to see my reports. Oh, is this your
Speaker 0
64.89s
Oh, is this your registered mobile number, sir?
Speaker 1
66.83s
Yes yes yes.
Speaker 0
68.29s
yaa, ons ekand, i will kanfarm yuvar mobail nambar alon.
Speaker 1
72.75s
seven eight three eight one eight two double eight seven.
Speaker 0
75.95s
Hanji
Speaker 1
76.29s
It was a fun.
Speaker 0
78.01s
seven eight three eight one eight two double eight seven. okay sir. i will check with this and send it shortly sir. okay.
Speaker 1
80.89s
Okay sir. Okay sir.
Speaker 1
85.25s
ya ya ya just do it thank you.
Speaker 0
87.17s
Thank you sir.