A
Call Intelligence
Jasmine with Nivitha — Feb 19, 2026 16:09
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Joint Decision Maker
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
19% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
customer_thinking
Call Structure
Duration
5:18 (319s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
85
Rep Words / Customer Words
482 / 412
Rep Longest Monologue
24s
Customer Longest Monologue
30s
Silence Gaps (>2s)
3 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
Eighteen thousand varum Ma'am... aana idhu lastlaam I mean oru moondru aayiram andha maadhiriye varumla.
|
price | Customer | Yes | value justification | Average |
|
Value Uncertainty
I don't know whether it's worth it or not.
|
value | Customer | Yes | preventive logic | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| advance screening / comprehensive test | Rep | 18000.00 | Price_Sensitive | Full blood analysis with 80+ biomarkers. |
Key Moments
300:34
Family Interest
Customer shifts the scope from individual to family (parents/sister), increasing potential deal value.
02:15
Price Reveal
The 18,000 INR price point creates immediate friction and changes the tone of the call.
04:34
Value Skepticism
Customer explicitly questions the ROI ('worth it or not'), marking the primary hurdle for conversion.
Discovery Questions
4
Q1
Ungaloda pincode solreengala?
Q2
Unga age ma'am?
Q3
Ungalukkaga paarukkureengala illa vera yenna unga parents idhu maadhiri edhaavadhu paarukkureengala?
Q4
Basic panels ennenna cover aagudhunu theriyuma?
Trust Signals
3
Asks about NABL certification
Shares personal health history (HB count)
Willing to receive details for family review
Enthusiasm Signals
1
Asks about sister and parents' inclusion
Resistance Signals
3
Directly questions the value vs. price (18k vs 3k)
States 'I don't know whether it's worth it or not'
Defers decision to family
Confusion Signals
1
Unclear on why the price is so much higher than standard labs
Topics Discussed
Pincode/Serviceability
Preventive Care
Biomarkers
NABL Certification
Diabetes/Thyroid/Liver/Kidney Profiles
Family Packages
Price Comparison
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative, providing pincode and age. |
| Discovery | 2 | positive | Engaged, asking about family packs. |
| Price Reveal | 3 | negative | Significant resistance to the 18,000 INR price point. |
| Closing | 4 | neutral | Polite but non-committal, requesting details to review. |
Call Transcript
Click to expand
Speaker 1
1.61s
Hello
Speaker 0
2.33s
Hello.
Speaker 1
3.23s
Hello.
Speaker 0
4.23s
Aa, ithu Jasmine.
Speaker 1
6.05s
Ya who is that?
Speaker 0
6.69s
Sari Jasmine naan Nivitha IO Health Carela irundhu pesuren.
Speaker 1
9.69s
Aa blood testukku idhu submit pannirundhen ninaikkiren, pannirundhen.
Speaker 0
11.51s
Samayam payirippaanga irukken.
Speaker 0
14.99s
Ya, ungaloda pincode solreengala? Service availability check pannikiren.
Speaker 1
18.15s
Rathinapuri actually Coimbatore thaan.
Speaker 0
20.25s
Pin code pin code.
Speaker 1
21.61s
Aa six four one zero two seven.
Speaker 0
25.27s
Six four one zero two seven.
Speaker 1
27.07s
Mm
Speaker 0
28.49s
Unga age ma'am.
Speaker 1
29.85s
Irandhu vandhu irandhu rendu.
Speaker 0
31.51s
Okay Ma'am ungalukkaga paarukkureengala illa vera yenna unga parents idhu maadhiri edhaavadhu paarukkureengala?
Speaker 1
34.75s
Parents plus engalukku andy en sisterukku edhavadhu compose edhavadhu irukka family pack andha maadhiri
Speaker 0
41.75s
Actually combos pannalaam Ma'am, so idhula basic panels ennenna cover aagudhunu theriyuma ungalukku paatheengala?
Speaker 1
46.79s
No I don't know plus aana ennanna see idhu vandhu oru naanga vandhu usually indha maadhiri blood draw panni edukkala aana rendu years back vandhu HB count andha maadhiri kammiyaa irundha maadhiri irundhuchu so I thought we will take it and enna appadinnu paathukkalaamnu sollittu.
Speaker 0
53.31s
Okay
Speaker 0
57.97s
Aa
Speaker 0
61.35s
Basically what IO does is IO-la ennanu paatheenganna it's a preventive care.
Speaker 1
61.65s
Aa
Speaker 1
65.99s
Okay.
Speaker 0
66.15s
Okay preventive care in the sense ungalukku complete diagnose pannittu ungalukku enna like ippa oru sila irundhu healthy-aa irukkanumnu ethirpaappaanga correct-aa?
Speaker 1
66.75s
Aa Previndha
Speaker 1
73.69s
Oru thar vandhu healthy.
Speaker 0
73.85s
Oruthar vandhu healthy healthy-aa dhaan iruppaanga but still andha healthiness-a appadiye continue pannanumnu expect pannuvaanga.
Speaker 1
79.35s
Aa haa
Speaker 0
79.95s
Okay and sila perukku vandhu oru sila issues irukku, adhula irundhu eppadi recovery pandradhu? And oru sila perukku vandhu enna kind of healthy fit-aa irukkanum, enakku vandhu indha oru part-la mattum enakku weight reduce pannanum, weight reduction-kka irukkattum illa oru sugar irukku, diabetes vandhu eppadi reverse pandradhu appadindradhu I only will recommend.
Speaker 1
84.11s
Okay.
Speaker 1
95.67s
Illa actually vandhu engalukku vandhu weight andha maadhiri idhula oru idhu illa.
Speaker 0
95.77s
Illa actually
Speaker 0
99.39s
Aa.
Speaker 0
101.11s
Illa generally-ave oru healthy-aana oru health-a solreenga. Yes ma'am generally-ave ivum idhudhaan panrom okay-va. And apart from this unga complete diagnosis-nu sonneengala blood test idhula vandhu liver functioning kidney functioning cardiac arrest markers diabetes profile varum thyroid profile varum ungalukku arthritis joint related-aa edhuna prachinai irukku appadinna idhula vandhu
Speaker 1
102.41s
Healthyana oru service thagai solreenga yes ma'am.
Speaker 1
106.79s
Mm okay
Speaker 1
110.43s
Ippo liver
Speaker 1
118.73s
Idhu vandhu certified thaane ungaloda organization I mean.
Speaker 0
122.07s
S Ma'am Chennai-la sir decide.
Speaker 1
125.89s
Sorry enna certified?
Speaker 0
126.93s
NABL certified ma'am, labsla vandhu ungalukku NABL certificate accuracy jaasthiya irukkum ungalukku.
Speaker 1
131.57s
Mm okay evvalavu chances varudhu evvalavu per head evvalavu and
Speaker 0
135.39s
Eighteen thousand varum Ma'am idhu advance screening ungalukku. Okay I mean blood sample.
Speaker 1
139.05s
Okay I mean blood sample draw panni full test run pandrathukku aiyathin thozhandungalaa?
Speaker 0
143.09s
Blood analysis and neuron analysis varum ungalukku idhula.
Speaker 1
147.35s
Okay aana idhu lastlaam I mean oru moondru aayiram andha maadhiriye varumla.
Speaker 0
147.55s
Okay
Speaker 0
151.93s
Actually moondru aayiramla ungalukku varum but moondru aayiramla paatheenganna ungalukku vandhu aimbadhu biomarkers enbadhu biomarkers cover pannuvaanga. Ippodhu ungalukku enna issue irukku appadindradhu mattumdhaan ungalukku theriyum but futurela.
Speaker 1
157.99s
Cover pannunga.
Speaker 1
158.95s
Ippa ungalukku enna issue irukku appadinu
Speaker 1
162.11s
Rendu venumnaa evvalavu solraanga onnu kaayum onnu one minute irunga one minute
Speaker 0
164.11s
Aa
Speaker 0
166.97s
Okay okay.
Speaker 1
171.01s
Enga sikkal sikkal ungalukku direct sikkal edhavadhu oru appadi vandhu abnormal irukku illa vandhu cholesterol edhavadhu marangala irukku enna annama sikkal service panrom illaiya reason-la life ellaam screens ellaam ungalukku paingirukku. Athu panningittu indha level vandhu namma direct-aa identify pannittu anga oru sila cases pannirukku illa iniyum athu mattum dhaan panna maadhiri irukkum. Athu neenga video kooda panni pannirukkaam but indha cases ethuvume neenga enga poy search panni paarkkaama 180 video maathiri sollunnu ungalukku available irukku.
Speaker 1
201.01s
Indha idhu correct app-la available irukku saar. Indha idhu thaniyaa irukka maathiri irukkum. Aanaa namma ungalukku thara, ungalukku tharaannu solli kooda maathiri irukkum. Hello.
Speaker 0
210.25s
Hello
Speaker 1
215.21s
Thyroxia-laye indha maadhiri problem kidaiyaadhu, namma partner-aa Thyroxia thaan, panni angaye kaiyangal edukkaadhume.
Speaker 1
223.99s
Neenga thanithaniya pay pannura maadhiri irukku onnu thaduthu solli onnu thaduthu avan kaakkai pottu irukku aduthu vara advance irukku thaduthu thaduthu vandhathula hello hello
Speaker 0
231.81s
Vaangunathula
Speaker 0
233.85s
Hello.
Speaker 1
235.53s
Aa sollunga Ma'am fruits edhavadhu vaangureengala
Speaker 0
236.91s
Ma'am fruits edhavadhu vaangureengala?
Speaker 1
239.99s
Aa sollunga Ma'am.
Speaker 0
240.97s
Ya ma'am ungalukku paatheenganna idhula veliya vandhu moondru aayiram naangu naangula eduppaanga ma'am aana idhula aimbadhu biomarkers-la irundhu enbadhu biomarkers thaan eduppaanga okay-va.
Speaker 1
247.57s
Aa
Speaker 0
248.01s
And ippa neenga oru diabetes edukkureenga, ippa parents irukkaanganna oru diabetes edukkureenganna monthly monthly repeat panra maadhiri irukkum ungalukku.
Speaker 1
248.05s
Aa.
Speaker 0
254.11s
Okava thyroid profile edhunna ippa doctor consult pandradhu ungalukku repeat pandra maadhiri irukkum but idhu one year oru two yearsku once neenga eduthale indha.
Speaker 1
254.13s
Okay.
Speaker 1
258.63s
Oru year
Speaker 0
261.55s
Podhum indha blood test-ndradhu.
Speaker 1
263.27s
Appadingala Ma'am neenga enakku oru idhu panreengala enakku indha ungaloda details solreengala idha enakku anuppunga naan oru time unga veetla consult pannittu solren. Paathuttu enakku neenga.
Speaker 0
264.31s
Aa
Speaker 0
268.69s
Aa
Speaker 0
269.81s
Paathuttu neenga family edukkira maathiri thaan sollunga we can make it as a discount ma'am.
Speaker 1
274.87s
Mm kandippaa okay but it kind of oru high budget-aa thaan irukku but I don't know whether it's worth it or not.
Speaker 0
275.71s
Okay
Speaker 0
279.71s
I don't know whether it's worth it or not. No no you can see it's not a high budget.
Speaker 1
285.01s
Okay
Speaker 0
285.13s
Okay like as a preventive care okay advance screening irundhadhaan namma prevent panna mudiyum. Basically ippo diabetes irukku enakku therinjadhukku appuramaa oru vishayam medications edukkuradhukku namma varappogudhu appadindradha first therinjidum.
Speaker 1
296.05s
Blood samples mattumdhaan eduppeengalaa illa vera edhaavadhu testum irukkaa idhula?
Speaker 0
299.37s
Adhukku neenga Chennai varanam Ma'am.
Speaker 1
301.17s
O appadingala I mean within the same pack or how is it?
Speaker 0
301.95s
Aa
Speaker 0
304.29s
Sorry ma'am no no this is only a blood sample collection indha nooru ettavidhu comprehensive test vandhu complete blood sample vachuthaan ungalukku analyze pannuvom.
Speaker 1
307.35s
Neeyittu
Speaker 1
311.09s
Mm sari ma'am neenga indha details mattum anuppunga naan veetla consult pannittu solgiren aa kandippa ya thank you have a good day.
Speaker 0
314.25s
Shoru.
Speaker 0
316.39s
Thank you Ma'am have a good day.
Speaker 1
318.03s
Ya ya thank you.