A
Call Intelligence
Balasundaram Sendooran with Nivitha — Feb 19, 2026 16:48
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
5:17 (317s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
101
Rep Words / Customer Words
642 / 284
Rep Longest Monologue
28s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price/Value
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Discount
Ippa idhula edhuvum discount irukkuma? Idhu flat price thaana illa?
|
price | Customer | Yes | value reinforcement + conditional flexibility | Good |
|
Differentiation from Hospital
Normal hospital checkup-ku ungalukku enna difference?
|
competition | Customer | Yes | feature comparison | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Full body screening including cancer markers and heavy metals. |
Key Moments
400:35
Customer reveals purchase intent for mother.
Shifts the focus from self-care to geriatric/family care.
01:14
Explanation of advanced biomarkers vs hospital screening.
Key value proposition established.
03:10
Price disclosure (18,000 INR).
Critical moment for lead qualification and budget assessment.
04:52
Home collection mention.
Removed the friction of travel for the elderly mother.
Discovery Questions
3
Q1
Specific health concerns irukka?
Q2
Enna goals irukka ungalukku?
Q3
Overall body check maathiriyaa?
Trust Signals
2
Asking about the founder (Sivasankaran)
Confirming physical location in MRC Nagar
Enthusiasm Signals
1
Interest in home collection service
Resistance Signals
1
Questioning the price/discount
Confusion Signals
1
Initial confusion about the city/location
Topics Discussed
Biomarkers
Cancer Markers
Heavy Metal Screening
Omega 3/6
Liver/Kidney Function
Diet Consultation
Home Collection
Pricing
Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and location. |
| Discovery | 2 | neutral | Asking about differences from hospital checkups. |
| Pitch | 3 | neutral | Listening to technical details about biomarkers. |
| Closing | 4 | positive | Agreed to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.93s
Hello
Speaker 0
2.73s
Balachandran.
Speaker 0
5.47s
Sir naan Nimitha IO Health Carela irundhu pesuren.
Speaker 1
8.73s
Okay, enga irundhu petrureenga?
Speaker 0
10.21s
Aigos AIWO health center.
Speaker 1
12.79s
Illa illa adhaan enga endha city?
Speaker 0
14.59s
Chennai-cha
Speaker 1
16.01s
Okay right right sollunga.
Speaker 0
17.13s
You are from Chennai sir.
Speaker 1
19.43s
Illa, ippa Trichy-la irukken.
Speaker 0
22.33s
Okay, you are basically from Chennai or else okay, so that's not an issue actually.
Speaker 1
27.53s
Ok.
Speaker 0
28.35s
Okay, so neenga vandhu enquiry pannirundheengala sir hypo blood test-ku? So idhula specific health concerns irukka? Enna goals irukka ungalukku?
Speaker 1
35.27s
Idhula enakkulla ammaakku idhaan check pannanum-nu paarthen.
Speaker 0
38.31s
Okay sir, overall body check maathiriyaa?
Speaker 1
40.17s
Aama aama, normal hospital checkup-ku ungalukku enna difference?
Speaker 0
43.45s
Sir hospital segment paatheenganna, ippo basically oru diabetes ungalai edukka solluvaanga, avangalukku ippo enna irukko adhai correct-aa adhai mattum dhaan diagnose pannuvaanga.
Speaker 1
50.95s
Illa master checkup-nu solluvangalla, comprehensive full checkup-nu solluvangalla, idhu hospital-laye.
Speaker 0
53.33s
Sar.
Speaker 0
55.63s
Yes sir, illa sir, maasam health checkup-aiyum naan solren, ippo oru Apollo-la poi maasam health checkup panreenganna.
Speaker 1
60.65s
Mm
Speaker 0
61.05s
Oru biomarkers edukkuraanga appadinna blood test edukkuraanganna, andha blood test vandhu paatheenganna oru irubathi-kku mela thaandaadhu, okay-va? Maximum irubathi, adhu ellaame vandhu normal blood screening, adhu enga ponaalum eduppaanga, but advanced blood screening vandhu neenga initiate panna mattum dhaan eduppaanga.
Speaker 1
67.83s
Mm.
Speaker 0
75.27s
Okava arthritis profile okava, knee joints edhanala vandhu valikkudhu appadindradha therinjukkaradhukku arthritis profile irukku nammakitta, so generally kidney functioning liver functioning ellame eduppanga.
Speaker 1
82.59s
Mm-hmm.
Speaker 0
86.01s
Okava, inga vandhu kooda liver functioning, kidney functioning, cardiac rasnaakkal futurela vara ippa stagekkaaga cancer vandhu namakku vandhadhukku appuram dhaan theriyum, irandha stage, muppadha stagela dhaan.
Speaker 0
95.07s
Mm okayva cancer.
Speaker 0
97.03s
Markets idhula irukku, okay-va? Cancer edhunna future-la varuma appadindradha therinjukkiradhu cancer markers irukku and vandhu namakku vandhu heavy metals screen pannuvanga, Omega three Omega six cover pannuvom.
Speaker 1
103.17s
And.
Speaker 0
107.89s
Omega three omega six vandhu veliya cover panna maattanga, it's basically for your heart health and brain health, okay? Ungaloda heart health eppadi irukku appadindradha screen pannradhukku omega health thevaipadum.
Speaker 1
113.21s
Okay.
Speaker 0
117.45s
Okay, along with this you will get a.
Speaker 0
120.75s
Idhu koodave vandhu ungalukku liver functioning, kidney, cardiac asthma, steroid panels, STD panels, idhu ellame ungalukku cover, thyroid, diabetes basically ellame cover aagum sir ungalukku.
Speaker 1
127.19s
Idhu.
Speaker 1
131.79s
Okay right right.
Speaker 0
132.81s
Lipid profile pancreas idhu ellame ungalukku vandhurum.
Speaker 1
135.41s
Vandhurum idhula full full idhu panreenga advance cleaning irukkum sir. But idhu ellame hospital-layum irukku neengalum panreenga correct-aa.
Speaker 0
136.99s
Advance cleaning irukkum sir, but idhu ellame work pannirukkum.
Speaker 0
143.01s
Hospital-la vandhu ungalukku screen pannuvaanga sir, basic panels mattum pannuvaanga, not advanced screening, ippo ungalukku diabetes irukkuna.
Speaker 0
149.59s
They will ask you to take up diabetes oru idhu profile maathiri eduthu solluvaanga okayva.
Speaker 1
149.89s
Aa
Speaker 1
153.47s
Mm
Speaker 0
154.11s
Aanaa ungalukku illa adhanaala illa.
Speaker 1
154.73s
Illa illa adhudhaan anga vandhu split appa panraanga neenga adhu packagea full useaa pannirukkaanga.
Speaker 0
159.15s
Package pannuvom same maadhiri vandhu ungalukku indha health cleaning preventiveva ennenna pannuvanganna nammakitta vandhu ippo tumor panelslaam anga first panna maattanga generally oru health checkup ponneenganna.
Speaker 1
170.69s
Mm
Speaker 0
171.27s
Okava, adhe maadhiri heavy metal screeninglaam panna maattaanga, heavy metal screeninglaam packagela vandhurum sir ungalukku.
Speaker 1
176.65s
Okay right right okay.
Speaker 0
178.59s
So idhu koodave ungalukku doctor consultation varum.
Speaker 1
179.15s
Doctor
Speaker 0
181.39s
Diet consultation varum ungalukku.
Speaker 1
183.71s
Mm.
Speaker 0
184.39s
Okava based on your phone ya vitamin.
Speaker 1
184.99s
Enna package enna idhu?
Speaker 0
188.43s
Ungalukku vandhu enbadhu aayirathu aayirathu varum sir package.
Speaker 1
191.69s
Okay okay, so adhula vandhu comprehensive ella check-up-um panni plus consultation adhu ellame enna solutions ellame idhu panni.
Speaker 0
196.29s
Consultation aama sir diet consultation ungalukku enna kind of lifestyle changes irukkum lifestyle modification pannanum enna food eduthukkanumndradhu mudhal kondu ellame avanga ungalukku initiate panniduvaanga doctor. So idhellam oru muscle exercise pannanuma oru silarkku vandhu ippa fatty liver irukku appadinna.
Speaker 1
207.85s
Doctor, so idhanu oru.
Speaker 0
212.57s
Avangalukku enna kind of food vandhu recommend pannalaamnbaanga, avanga enna kind of exercise pannanum.
Speaker 1
212.77s
Ok.
Speaker 0
217.07s
Appadindradha avanga inform panniduvaanga avanga.
Speaker 1
217.35s
Mm.
Speaker 0
219.33s
Doctors okay okay, along with ungalukku diet chart-um kuduthuruvanga. So basically enna diet, yenna diet chart-ndradhu ippo basically ellarume kudukkurangannu vachukkongalen, paints nalla kidaikkum namakku.
Speaker 1
220.51s
Okay.
Speaker 1
223.25s
Mm.
Speaker 0
228.55s
But still adhu nammaloda reports-ku set aaguma appadindradhudhaan anga.
Speaker 1
233.13s
Mm
Speaker 0
233.77s
Okava, so diet-a diet-a saathu ungalukku varom sir.
Speaker 1
236.59s
Okay okay.
Speaker 1
240.37s
Sari enakku idhu details WhatsApp pannunga, naan adhu paarkkuren. Ippa idhula edhuvum discount irukkuma? Idhu flat price thaana illa?
Speaker 0
244.29s
Ithu
Speaker 0
247.11s
Actually ungalukku money conservation edhunaa irukkaa? Ippo vandhu actually idhu ettin thozhandradhu very normal dhaan sir, idhuvallukku money indru bio markets varumbodhu it's very normal.
Speaker 1
256.93s
But you have.
Speaker 0
256.93s
But you have any concern about money then we can make a discount sir.
Speaker 1
261.73s
Okay okay.
Speaker 0
262.75s
Mm
Speaker 1
263.01s
Ithu Ivo-ngirathu avaru yaaru oru Sivasankaran avangaloda form-nu.
Speaker 0
268.17s
S sir S sir.
Speaker 1
269.89s
Okay okay right okay, sari naan idhu enakku details anuppuven, naan paathuttu perukken, neenga eppadiye franchisa illa director?
Speaker 0
278.37s
Director andhaan namakku franchise illa sir, namma thaan director.
Speaker 1
282.05s
Okay enga Chennai-la enga check pannanum?
Speaker 0
283.91s
M.R.C. Nagar sir, Pattanambakkam.
Speaker 1
286.01s
Pattinam pakkathula varuma right-la?
Speaker 0
287.19s
Right.
Speaker 1
288.99s
Sir enakku detail anuppunga, amma anga Chennaiyila dhaan irukkaanga sir.
Speaker 0
291.61s
Ya sir.
Speaker 1
292.81s
Naan adhu share pannuren.
Speaker 0
292.89s
Naan ungalukku share panren, okay nammaludhu home collection-um irukku, so technician veetla vandhu blood sample collect pannippaanga.
Speaker 1
299.29s
Mm.
Speaker 0
299.91s
Okava, so neenga center-ukku vandhu doctor consultation varappo vandha podhum.
Speaker 1
304.43s
Okay, so center vandhu inga MRC Nagar varra maadhiri irukkum.
Speaker 0
307.39s
S sir S sir
Speaker 1
309.55s
Right right okay okay.
Speaker 1
311.23s
Sari enakku detail anuppunga naan paarthuttu update pannuren.
Speaker 0
312.79s
Ya sure sir sure.
Speaker 1
314.51s
Ok.
Speaker 0
314.99s
Bye sir, have a good day.
Speaker 1
316.67s
Ya okay.