A
Call Intelligence
None with Nivitha — Feb 20, 2026 17:06
Deal Lost
Cold
Call History
14 attemptsRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
2Low Performance: Nivitha
Nivitha scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Malayalam
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:38 (39s)
Primary Language
Malayalam
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
68 / 24
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Initial enquiry follow-up |
| specific health cancer checkup | Customer | -- | Interested | Customer clarifying what they are looking for |
Key Moments
200:17
Customer mentions cancer checkup
Identifies the specific interest of the lead.
00:33
Agent handover
Speaker 1 (Smitha) stops and Speaker 0 (Abhijith) takes over the call in Hindi.
Discovery Questions
1
Q1
just wanted to know do you have any enquiry?
Confusion Signals
1
Customer asks for clarification on the specific type of checkup (cancer).
Topics Discussed
Blood test
Health checkup
Cancer screening
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Standard greeting response. |
| discovery | 2 | neutral | Clarifying the type of health checkup. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello, hi sir, good evening, this is Smitha from my home.
Speaker 0
0.99s
Hello.
Speaker 0
3.07s
Hi sir.
Speaker 1
6.35s
Bolunnu, Sir, we are doing an enquiry for IO blood test health checkup.
Speaker 1
12.65s
Namukku paranjhu just wanted to know do you have any enquiry?
Speaker 0
13.63s
Ith
Speaker 1
17.09s
Specific health checkup-cha
Speaker 0
17.31s
Specific health cancer ennu parayunnathu.
Speaker 1
22.41s
The person you are hello haa boliye sir ek minute sir.
Speaker 0
33.15s
Hello, njaan boliyo sir. Sir, main Abhijith baat kar raha hoon Ibo Health Care Center se.