A
Call Intelligence
None with Nivitha — Feb 06, 2026 17:40
Deal Lost
Cold
Call History
14 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Marathi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
inbound
Conversation Flow
Opening Type
self_introduction
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:21 (21s)
Primary Language
Marathi
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
22 / 7
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
300:05
Customer responds in Marathi
Identifies the customer's language preference as Marathi ('Haa bolu').
00:13
Agent says 'Ek minit' (One minute)
Indicates a pause or technical difficulty on the agent's side.
00:18
Customer repeats 'Hello'
Signals the call has likely dropped or audio is lost.
Confusion Signals
1
Customer repeating 'Hello' at the end suggests a connection drop.
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledged the call with 'Haa bolu' (Yes, speak). |
Call Transcript
Click to expand
Speaker 1
0.99s
Hello.
Speaker 0
2.35s
Ho
Speaker 1
3.21s
Hi sir, this is Nivita from IO.
Speaker 0
5.71s
Haa bolu.
Speaker 1
7.85s
Aa so this is Nivita, meene good evening please.
Speaker 0
10.53s
Haa boliye na
Speaker 1
13.09s
Ek minit
Speaker 0
13.39s
Aa
Speaker 0
18.33s
Hello.
Speaker 0
20.81s
Hello