A
Call Intelligence
None with Nivitha — Feb 05, 2026 11:48
Deal Lost
Cold
Call History
14 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Hindi
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
re-engagement
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:17 (17s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
28 / 8
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No need for service
Nahi badal nahi aata.
|
product_fit | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Follow up on a previous requirement. |
Key Moments
100:14
Customer Rejection
The customer denies needing the blood test, effectively ending the sales opportunity for this call.
Resistance Signals
1
Direct denial of service need
Topics Discussed
Blood Test
AIWO Brand Identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers and asks who is calling. |
| rejection | 2 | neutral | Customer denies the need for the test. |
Call Transcript
Click to expand
Speaker 0
0.67s
Hello.
Speaker 0
2.03s
Abhi de.
Speaker 0
3.43s
Hello.
Speaker 1
3.97s
Kya boliye?
Speaker 0
6.41s
Haan sir, main IWA se baat kar raha hoon.
Speaker 1
9.29s
Nabodaya
Speaker 0
10.45s
Haan, aapko kuch blood test ki zaroorat hai bolke bataye the na aapko?
Speaker 1
14.19s
Nahi badal nahi aata.
Speaker 0
16.21s
Okay okay sir.