A
Call Intelligence
None with Nivitha — Feb 05, 2026 11:48
Deal Lost
Cold
Call History
14 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
14
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
inbound
Conversation Flow
Opening Type
self_introduction
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:13 (13s)
Primary Language
Malayalam
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
6
Rep Words / Customer Words
14 / 11
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:06
Customer Inquiry
Customer asks for the purpose of the call in Hindi, indicating a language barrier or lack of context.
Resistance Signals
1
Confusion about call purpose
Confusion Signals
1
kaya karane liye phone kiya tha Madam?
Topics Discussed
Introduction
Call Purpose
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks why the call was made. |
Call Transcript
Click to expand
Speaker 0
0.13s
Hello.
Speaker 1
2.21s
Hello.
Speaker 0
3.75s
Aa sir good morning this is Nivitha from IO.
Speaker 1
6.83s
Aa bole taba kaya karane liye phone kiya tha Madam?
Speaker 0
9.57s
Okay sir, onnu second.
Speaker 1
12.31s
Goliyamaa daavuchu.