A
Call Intelligence
Kanchana Mam with Nivitha — Jan 24, 2026 11:54
Deal Lost
Cold
Call History
6 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Kanchana Mam.
Low Performance: Nivitha
Nivitha scored 2.0/10 on call with Kanchana Mam. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Kanchana Mam. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Informal
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:12 (13s)
Primary Language
Tamil
Code Switching
None
Total Speaker Turns
6
Rep Words / Customer Words
12 / 20
Rep Longest Monologue
2s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:02
Customer update
Customer mentions they called to provide a slow update.
Topics Discussed
Update
Sheet/Document
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Customer is briefly updating the agent. |
Call Transcript
Click to expand
Speaker 1
0.97s
Hello sollumma
Speaker 0
2.41s
Aa illa Ma'am naan medhuvaaga update pannirukken adhukku dhaan call pannen ungalukku.
Speaker 1
6.19s
Sarimma sarimma andha seetta?
Speaker 0
8.39s
Aa njaan sari okay.
Speaker 1
8.73s
Sari okay okay okay okay done aa.
Speaker 0
10.91s
Adhe maadhiri idhu maadhiri separate.