A
Call Intelligence
Kanchana Mam with Nivitha — Jan 23, 2026 08:52
Deal Lost
Cold
Call History
6 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Kanchana Mam.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Kanchana Mam. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:10 (11s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
11 / 28
Rep Longest Monologue
2s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Personal/Health
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not feeling well
udambu sariyillai naan vandhu kilambittaen ippo veetula irundhu
|
personal/health | Customer | Yes | acknowledgment | Average |
Key Moments
100:02
Customer health disclosure
The customer explains they are unwell, which effectively ends any sales opportunity for this specific call.
Resistance Signals
1
Health excuse for not attending/engaging
Topics Discussed
Scheduling
Health Status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responding to the rep's question. |
| Closing | 2 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
0.09s
Nivitha okayda, late-aa varuveenga?
Speaker 0
2.13s
Off hour ma'am paathukku udambu sariyillai naan vandhu kilambittaen ippo veetula irundhu naan oru off hour kaalai tharangu paathukku vandhuren okay thaan.
Speaker 1
3.19s
Aa
Speaker 1
5.05s
Sthalam
Speaker 1
9.13s
Sari sari okay okay.
Speaker 0
10.05s
Okay Ma'am, bye.