A
Call Intelligence
Shounak Mitra with Nivitha — Feb 13, 2026 14:45
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Shounak Mitra.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Shounak Mitra. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:33 (33s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
48 / 11
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 7.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:28
Identity Confirmation
Agent successfully identifies Shounak Mitra, confirming the lead is the person on the phone.
00:33
Call Termination
The call ends abruptly just as the customer begins to speak in Hindi about 'Rohit'.
Topics Discussed
Introduction
Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges identity and listens to introduction. |
Call Transcript
Click to expand
Speaker 1
0.01s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 1
6.17s
haay dis is nimitha from i o health.
Speaker 1
12.75s
Thanks. Please stay on the line.
Speaker 0
23.09s
Hello.
Speaker 1
26.17s
Hello
Speaker 0
26.87s
Hi sir.
Speaker 1
26.91s
Hi friends shravanak mitra.
Speaker 0
29.01s
Yes ma'am.
Speaker 1
29.89s
is Nivita from IO Health.
Speaker 0
31.59s
meri ko rohit ne bataya aap meri baat.