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Call Intelligence

None with Nivitha — Jan 27, 2026 17:00

Deal Closed Hot
Customer None
Phone +917502653619
Rep Nivitha
Team Sales
Date 2026-01-27 17:00
Duration 1:05
Source None

Call History

7 attempts
Total Attempts7
First CallJan 24, 2026
Last CallFeb 20, 2026
Total Talk Time5.2 min
Other RepsBharath Kumar, Bharath Kumar, Bharath Kumar, Bharath Kumar, Bharath Kumar
Rep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Multiple Client Bookings (Asha, Suresh, 360 Package)
Purchase Date Jan 27, 2026
Calls Before Closure 7
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type direct_pitch
Opening Quality High - Purpose-driven and familiar.
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 1:05 (66s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 28
Rep Words / Customer Words 118 / 64
Rep Longest Monologue 6s
Customer Longest Monologue 5s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Committed Discussing when the client for the 360 package is coming.
aiwo 181 blood test Rep -- Committed Checking status of specific client IDs/packages.

Key Moments

3
00:18
Advance Booking Commitment
Speaker 0 commits to sending the advance payment immediately.
00:30
Client Status Update
Confirmation that Asha has taken the service and Suresh is scheduled for tomorrow.
01:00
Sale Finalization
Clarification that the sale books on the 4th but advance is secured now.

Trust Signals

3
Direct mention of client names
Commitment to pay advance immediately
Familiarity with internal processes

Enthusiasm Signals

2
Quick confirmation of dates
Proactive booking

Confusion Signals

1
Brief clarification on 'size' or 'invoice' timing at 00:45

Topics Discussed

Payment schedules Client coordination Advance bookings Specific client names (Asha, Suresh) Package IDs (Y 181/180) 360 Package timing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Business-like inquiry.
Middle 2 positive Cooperative coordination of client schedules.
Closing 3 positive Agreement on next steps and advance booking.

Call Transcript

Click to expand
Source File +917502653619 27-1-2026, 5-0-40pm.mp3
Transcript +917502653619_27-1-2026,_5-0-40pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19739