A
Call Intelligence
Vikas Khare with Nivitha — Feb 13, 2026 14:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Vikas Khare.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Vikas Khare. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
Lead validation
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:59 (59s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
84 / 62
Rep Longest Monologue
11s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Not a good time
Actually I'm working on something but yeah.
|
time | Customer | Yes | rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Validation of form submission |
Key Moments
200:21
Rescheduling Request
Prospect indicates he is busy, shifting the call from a sales pitch to a logistics/callback setup.
00:39
Lead Source Confirmation
Prospect confirms he was likely looking at Instagram posts, validating the CRM lead source.
Resistance Signals
2
Busy working
Doesn't clearly remember the form
Confusion Signals
1
I need to check... I might have pulled out something
Topics Discussed
Annual health monitoring
Instagram inquiry
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Prospect was busy working. |
| Discovery | 2 | neutral | Acknowledged the possibility of filling the form. |
| Closing | 3 | neutral | Agreed to a callback. |
Call Transcript
Click to expand
Speaker 0
0.69s
Hello.
Speaker 1
1.45s
Hello. Aa, is this Vikas?
Speaker 0
2.77s
aa is this vikaas?
Speaker 0
5.27s
Aa this is Nivitha from IO Healthcare.
Speaker 1
9.19s
Oh, one second. One second, one second. Yeah, tell me.
Speaker 0
13.93s
Yeah.
Speaker 0
14.49s
Yeah, this is right. I'm talk with you.
Speaker 1
17.27s
yeah, please. Actually I'm working on something but yeah. Yeah, okay, just take your time.
Speaker 0
21.07s
yaa okay just take your time and let me call you after five is it okay for you sir?
Speaker 1
25.05s
Yeah, can you tell me like what is this regarding?
Speaker 0
27.21s
Oh actually we received an enquiry regarding your health that you will be doing it manually correct? You have filled a form like you will be doing your health monitoring like annually. Is it correct?
Speaker 1
39.69s
I need to check. I was just check I might be I was checking some Instagram post and from there I might I might have pulled out something. Can you call me around five o'clock? Yeah yeah sure sir. I will call you.
Speaker 0
49.59s
ya ya shur sir. ai vil kaal yu baak aaftar 5.
Speaker 1
52.87s
Sure.
Speaker 0
53.41s
Have a good day sir. Bye.
Speaker 1
55.01s
Thank you.
Speaker 1
57.87s
Okay.