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Call Intelligence

Damu Natesan with Nivitha — Jan 22, 2026 12:18

Deal Lost Warm
Customer Damu Natesan
Phone +917397335338
Rep Nivitha
Date 2026-01-22 12:18
Duration 0:19
Source None

Call History

4 attempts
Total Attempts4
First CallJan 22, 2026
Last CallJan 22, 2026
Total Talk Time1.0 min
Rep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
10.0%
Personalization
1.0/10
Technical Quality
0.0/10

Active Alerts

3
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Low Performance: Nivitha

Nivitha scored 1.0/10 on call with Damu Natesan. Review recommended.

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No Close Attempt: Nivitha

Nivitha did not attempt to close on call with Damu Natesan. Coaching opportunity.

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No Rapport or Discovery: Nivitha

Nivitha skipped both rapport building and needs discovery on call with Damu Natesan.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Hindi
Brand Awareness unknown
Brand Sentiment neutral
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker unknown
Lead Type inbound

Conversation Flow

Opening Type other
Opening Quality poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:19 (19s)
Primary Language Hindi
Code Switching None
Total Speaker Turns 4
Rep Words / Customer Words 7 / 114
Rep Longest Monologue 3s
Customer Longest Monologue 18s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Low
Filler Words High
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:01
Audio Loop Start
The customer's audio enters a repetitive loop of the word 'humare', making the transcript unusable for content analysis.

Confusion Signals

1
Repetitive word loops in transcript

Sentiment Arc Detail

Phase Order Sentiment Note
entire_call 1 neutral Customer speech is a repetitive loop of 'humare', indicating a technical error or audio glitch.

Call Transcript

Click to expand
Source File +917397335338 22-1-2026, 12-18-17pm.mp3
Transcript +917397335338_22-1-2026,_12-18-17pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19736