A
Call Intelligence
Geetamma with Nivitha — Jan 24, 2026 15:39
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Geetamma. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Geetamma.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Geetamma. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Kannada
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unclear
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:36 (37s)
Primary Language
Kannada
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
38 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of awareness/Confusion
maa just machine idu enu idu idu so idu idu enu idu enu idu
|
product_fit | Customer | No | clarification | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Reference to a previous enquiry. |
Key Moments
200:09
Product Mention
Agent mentions IO 360, triggering customer confusion.
00:13
Customer Confusion
Customer repeatedly asks 'what is this' in Kannada, indicating a lack of brand/product awareness.
Resistance Signals
1
Repeated questioning of the product/purpose
Confusion Signals
1
maa just machine idu enu idu idu
Topics Discussed
IO 360
Inquiry follow-up
Identity verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting exchange. |
| Discovery | 2 | neutral | Customer asks 'enu idu' (what is this) repeatedly. |
Call Transcript
Click to expand
Speaker 0
1.65s
Hello.
Speaker 1
3.27s
Hello.
Speaker 0
4.13s
Sir good evening. This is Nivitha from IO.
Speaker 1
8.37s
It's good.
Speaker 0
9.53s
aa sir we have seen an enquiry for aa i o three sixty sir.
Speaker 1
13.79s
maa just machine idu enu idu idu so idu idu enu idu enu idu
Speaker 0
23.47s
hello
Speaker 1
24.87s
Hello.
Speaker 0
25.75s
haa yes sir. am i audible?
Speaker 1
28.77s
lesson vaahana undi.
Speaker 0
30.33s
yaa we will just geetamma.
Speaker 0
35.07s
I just wanted to speak with Geetamma.