A
Call Intelligence
None with Nivitha — Feb 09, 2026 15:55
Deal Lost
Cold
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
10.0%
Personalization
6.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
43% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
5:30 (331s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
78
Rep Words / Customer Words
642 / 118
Rep Longest Monologue
46s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 26.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics/Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service Availability
Salemla andha locationla vandhu service illa.
|
logistics | Rep | Yes | alternative solution | Average |
|
High Price
Seventy five thousand-aa?
|
price | Customer | Yes | value stacking | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | 75000.00 | Price_Sensitive | Comprehensive screening including ECG, Echo, DEXA, VO2 Max, and blood tests. |
| blood test | Rep | 5000.00 | Neutral | Basic blood test service. |
Key Moments
300:31
Age Disclosure
Customer is 66, making him a prime candidate for comprehensive health screening.
02:12
Service Gap Identification
Agent realizes Salem has no home collection, forcing a pivot to the Chennai center pitch.
04:54
Price Shock
Customer's reaction to 75k INR marks the point where the lead turns 'cold'.
Discovery Questions
4
Q1
Ungaloda age therinjukkalaama?
Q2
Enna purpose-kaaga request koduthirundheengannu therinjukkalaama?
Q3
Idhukku munnaadi edhuna health checkup pannirukkeengala?
Q4
Ungalukku edhuna health concerns illa health goals edhuna irukka sir?
Trust Signals
2
Sharing age and pincode
Admitting to not having prior checkups
Resistance Signals
3
Surprise at price
Stating no immediate need to travel to Chennai
Repetitive 'idhu idhu' filler at the end indicating desire to exit
Confusion Signals
1
Initial confusion about company name (IO vs AIWO)
Topics Discussed
Blood tests
Master Health Checkup
Cancer markers
Heavy metals
DEXA Scan
Salem vs Chennai logistics
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and responsive to questions. |
| Discovery | 2 | positive | Engaged in explaining his lack of health issues. |
| Price Reveal | 3 | negative | Surprised and hesitant after hearing the 75k price. |
| Closing | 4 | neutral | Politely ended the call. |
Call Transcript
Click to expand
Speaker 1
0.93s
Hello
Speaker 0
1.73s
Hello
Speaker 1
2.77s
Aa
Speaker 0
2.93s
Hi sir ithu Sindhu.
Speaker 1
4.95s
Aa.
Speaker 0
5.67s
Sandala Sir.
Speaker 1
7.23s
Aamaanga.
Speaker 0
7.97s
Sir, naan IO support team-la irundhu pesuren sir.
Speaker 1
11.43s
Engamma?
Speaker 0
12.17s
I O A I W O support teamla irundhu pesuren.
Speaker 1
15.33s
Aa sollungamma.
Speaker 0
16.33s
Io onnooru onbadhu blood test neenga enquiry pannirundheenga sir service eduthutteengala
Speaker 1
21.63s
Illamma, adhu engamma irukku inga?
Speaker 0
23.43s
Okay sir, we are from Chennai, neenga enga irundhu sir pesureenga?
Speaker 1
26.83s
Naan Salem-maa.
Speaker 0
28.11s
Selam okay sir, ungaloda age therinjukkalaama?
Speaker 1
31.91s
Age paathu aaru maa.
Speaker 0
33.21s
Okay sir, neengal enna purpose-kaaga request koduthirundheengannu therinjukkalaama? Sir, idhukku munnaadi edhuna health checkup pannirukkeengala?
Speaker 1
38.61s
Illa illa, adhellam onnume pannala, adhu edho nalla irundhadhu, adhanala ennannu sollittu ketkalanttu potturundhen.
Speaker 0
43.33s
S okay sir, so naangal enna panromna basically it's kind of master health checkup sir okayva? So blood testum panrom illanna vandhu master health checkup maadhiri ECG, Echo, Dexta scan, V O 2 Max idhu maadhiri serviceum pannittu irukkom sir.
Speaker 1
48.35s
Okay vaa.
Speaker 0
56.87s
Ungalukku edhuna health concerns illa health goals edhuna irukka sir? Namma fit-aa irukkanum illa appadi edhuna goal irukka illa vandhu health concerns enakku vandhu konjam weight irukka maadhiri irukku illa sugar irukka maadhiri irukku. So based on that namma adhukku eththa maadhiri recommendations kodukkalaam sir.
Speaker 1
57.03s
Ungalukku ethunaa
Speaker 1
70.37s
Okayma, naanga already fit-a dhaanma irukkirom, no problem.
Speaker 0
72.95s
Okay sir, so blood test mattum idhellam neenga try panreengalaa edukka poreengala?
Speaker 1
76.99s
Neenga enga Salem-la irukka enna?
Speaker 0
78.79s
Aa ungaloda pincode sollunga sir, service check pannikkirom, so nammaloda veetla aa sollunga sir.
Speaker 1
82.53s
Nammaloda week.
Speaker 1
85.41s
Six three.
Speaker 0
86.31s
Six three.
Speaker 1
87.77s
Six three.
Speaker 0
89.11s
Eight three correct.
Speaker 1
91.11s
Zero two.
Speaker 0
92.05s
Zero two okay sir, so naan service mattum check pannuren. Service irundhuchunna namma technician veettukke vandhuttu oru blood draw panniduvaanga okayva? Idhu complete urine test and blood test irukkum sir.
Speaker 1
102.39s
Evvalavu maa tax-ku charge?
Speaker 0
103.75s
One second sir, naan unga service mattum check pannittu solren.
Speaker 0
132.15s
Hello, aa sorry sir, Salemla andha locationla vandhu service illa. So nearby edhavadhu location irundha sollunga, naan service check pannikiren. Illa neenga Chennai vara idea edhavadhu irukkaa sir ungalukku ippa?
Speaker 1
140.19s
Illa neenga Chennai vara
Speaker 0
144.39s
Oru health related-aa neenga varanum appadindradhu enna idea irukkaa sir ungalukku?
Speaker 1
148.23s
Appadillam edhuvum illaiyemma, ennama adhu ippa specialized-aa enna panreenga?
Speaker 0
151.27s
Okay sir, nammakitta paatheenganna ippo blood test vandhu illa sir, indha onnooru ettu ennai blood test.
Speaker 0
155.51s
Adhu vandhu it's a comprehensive blood test, sir. Ippa veliya ippa neenga oru blood test edukkureenganna, ippa basically doctor enna recommend pannuvaanga? Oru diabetes edunga illa vandhu thyroid edunga, profile panni eduppaanga, nammaludhu ellame complete-aa vandhurum, okay-va?
Speaker 0
166.57s
So oru aindhu moonu biomarkers idhula varum, idhula future-la enna varum appadindradha predict pannittu, ippa cancer-laam generally vandhadhunna vandhadhukku appuram dhaan namakku theriyum correct-aa?
Speaker 1
175.43s
Aamaa.
Speaker 0
176.01s
Aana vandhu cancer varuma appadindradha predict pannikkalaam namma first-e, so idhula vandhu cancer markers irukku okay-va? And heavy metal screening, body-la lead mercury idhellam vandhu evvalavukku evvalavu kammiya irukkanumo but namakku theriyaadhu food moolama evvalavu ulla pogudhundhudhu, so heavy metal screening irukkum. Vitamins, vitamins paatheenganna vitamin B twelve, D, K ellame screen pannuvom.
Speaker 0
196.57s
Okay, adhu koodave serthu ungalukku liver functioning, kidney functioning, cardiac arrest marker, heart related-aa ennenna issues irukku, ennenna irukku, eppadi healthy-aa irukkumma? Idhu koodave Omega, Omega moonnu sollittu onnu cover pannuvom. Omega moonnu vandhu maximum endha labs-um cover panna maattanga. Adhoda heart health eppadi irukku, brain health eppadi irukku appadinnu therinjukkaradhukku adhu Omega eduppom.
Speaker 0
215.87s
So idhu maadhiri complete idhu vandhu blood test mattum, blood testla mattum idhu mattum cover pannuvom. Along with this muscle health checkup, muscle health checkup panna poreenga appadinna ECG, echo, DEXA scan solluvanga. Bone density evvalavu irukku, namma bodyla fat evvalavu irukku idhellam therinjukkaradhukkaaga indha DEXA scan sir.
Speaker 1
215.93s
Aa
Speaker 0
232.05s
And kooda physiotherapy services.
Speaker 0
233.89s
Food intolerance, gut microbiome, nammaloda vayithula ennenna prachanaigal irukku? Saappittomna oru sattu saappaadu jeernamaaga pookumla.
Speaker 1
240.91s
Mm.
Speaker 0
241.39s
So adhu maadhiri issues edhuna irukka check pannikkiradhukku adhu Master Health checkup maadhiri irukkum sir.
Speaker 1
246.03s
Saringa.
Speaker 0
246.73s
Mm, so neengal idhukku one day vandhu neengal Chennai vandhu master hair shakeup-ku one day plan panra maadhiri irundhaal neengal center-ukku vara maadhiri irukkum, aana complete body-oda picture neengal screen pannikkalaam.
Speaker 0
257.17s
Indha one day plan panneenganna.
Speaker 0
260.01s
So neenga idhanala idhanala namma enna therinjukkalamna future-la namma idhellam eppadi prevent pannalam? Person-la oru cancer mark irukku illa suppose adhukkana chances irukkunna adhu eppadi prevent pannalam? Heart oru lipid profile LDL HDL adhigama irukkunnu vachukkongalen, LDL adhigama irukkunnu vachukkongalen, heart issues varadhukku chances jaasthi.
Speaker 0
276.57s
So adhu eppadi vandhu kammi pannikkalaam appadindradhukkaana idhu vandhu naanga way solli koduppom, eppadi lifestyle maathikkalaam enna food eduthukkalaam solradhu namma doctors and dietitian namakku help pannuvaanga sir.
Speaker 1
287.51s
Okayma okay, idhu total-aa enna cost varuma?
Speaker 0
289.99s
Idhu ya one day program vandhu ungalukku ezhuvathu aindhu aayiram varum sir ungalukku.
Speaker 1
294.99s
Seventy five thousand-aa?
Speaker 0
295.97s
S sir.
Speaker 1
297.15s
Okay amma, okay.
Speaker 0
298.07s
Okay, idhu moonu types of blood test and naan sonnenla sir, stool test vandhurum, ungalukku physiotherapy services vandhurum, ungalukku and koodave vandhu ungalukku DEXA scan, VO2 Max ellame ungalukku cover aayidum.
Speaker 0
308.85s
Okava idhu master health checkup illa verum blood test mattumdhaan aindhaayiram varum but neenga irukka andha placela vandhu service illa near by edhuna location sonneenganna naan anga check pannippom Salemla.
Speaker 0
320.25s
Enna neenga?
Speaker 1
320.27s
Ippodhaikku idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu idhu
Speaker 0
324.43s
Ya sure sir, indha same number-ku call pannunga, enna help-naalum ungalukku help pannurom okay-va?
Speaker 1
328.55s
Okay amma okay amma thank you amma.
Speaker 0
329.39s
Thank you sir, have a good day.