A
Call Intelligence
None with Nivitha — Feb 11, 2026 15:02
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
45% into call
Pitch Approach
Direct
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
1:26 (86s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
25
Rep Words / Customer Words
84 / 62
Rep Longest Monologue
9s
Customer Longest Monologue
12s
Silence Gaps (>2s)
3 (max 4.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not the right time/Busy
Abhi nahi chahe na, ab time par phir karunga main. Abhi kuch kaam ke liye bahar ja raha hoon.
|
time | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | -- | Negative | Offering to book an appointment based on a previous inquiry. |
Key Moments
200:41
Agent Introduction
Established the purpose of the call and the brand (IO Health).
01:06
Customer Rejection
Customer clearly states they are not interested in booking at this moment.
Discovery Questions
2
Q1
sir aap appointment book karna chahte hain sir kisi health se related?
Q2
Sir appointment doctor consultation ke liye appointment book karna chahte hain sir.
Resistance Signals
3
Na abhi nahi
Abhi nahi chahe na
Abhi kuch kaam ke liye bahar ja raha hoon
Confusion Signals
1
Connectivity issues at the start led to some repetition.
Topics Discussed
Doctor Consultation
Appointment Booking
Previous Inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Customer is in a hurry and not interested in booking immediately. |
| Closing | 3 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello.
Speaker 1
3.09s
Hello, aa sir, isi Shankar? Aa sir, neev ta IO Health Care le raha hai.
Speaker 1
11.47s
Hello sir kekhda? Haan sir I am audible hello. Haan bol raha hoon. Haan sir there is an enquiry for the book and appointment just wanted to know what kind of appointment you required sir.
Speaker 1
26.77s
One second sir.
Speaker 1
29.69s
Theek hai. Aaj ki mauti hai.
Speaker 0
34.73s
Hello
Speaker 1
34.99s
Hello
Speaker 1
38.23s
Haan namaskar.
Speaker 0
38.67s
Haan, namaste sir.
Speaker 1
41.05s
Namaste.
Speaker 0
41.73s
Mera naam Sanjeet Kumar hai, main IO Health se bol raha hoon, sir aap appointment book karna chahte hain sir kisi health se related?
Speaker 0
54.59s
Hello.
Speaker 1
57.21s
Haan.
Speaker 0
57.23s
Haan.
Speaker 0
57.71s
Hello.
Speaker 0
60.31s
Hello.
Speaker 1
61.25s
Haan, hello.
Speaker 0
62.15s
Sir appointment doctor consultation ke liye appointment book karna chahte hain sir.
Speaker 1
66.95s
Na abhi nahi.
Speaker 0
68.61s
Sir aapne inquiry kara tha isliye yeh call kara gaya hai.
Speaker 1
75.41s
Abhi nahi chahe na, ab time par phir karunga main.
Speaker 0
78.21s
Okay sir.
Speaker 1
78.93s
Abhi kuch kaam ke liye bahar ja raha hoon.
Speaker 0
81.07s
Okay sir, bahut bahut dhanyawad sir samay dene ke liye, aapka din shubh ho.
Speaker 1
85.67s
Thank you sir.