A
Call Intelligence
Vinith Krishna with Nivitha — Jan 24, 2026 11:18
Deal Closed
Warm
Call History
12 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.5/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
AIWO GLYCINE 300GM
Deal Value
₹851
Purchase Date
Apr 02, 2026
Discount Offered
14.28%
Calls Before Closure
12
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
35% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
6:11 (371s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
112
Rep Words / Customer Words
582 / 514
Rep Longest Monologue
24s
Customer Longest Monologue
18s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High price for the test
na na na I'll just have to rethink because fourteen five hundred na.
|
price | Customer | Yes | value/information pivot | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sleep stack (melatonin, ashwagandha, l-theanine, magnesium, glycine) | Rep | -- | Interested | Recommended for insomnia and stress relief. |
| gut microbiome test | Rep | 14500.00 | Negative | To find the root cause of digestion issues. |
| prebiotic and probiotic | Rep | -- | Committed | For gut health. |
Key Moments
400:53
Customer reveals financial stress
Builds high rapport and explains the root cause of health issues.
03:29
Price reveal of stool test
The primary point of friction in the call.
05:15
Customer asks for Mr. Sivashankaran
Indicates the customer is a high-value lead or has prior knowledge of the company leadership.
06:01
Customer asks for Agent's name
Strong signal of trust and intent to continue the relationship.
Discovery Questions
4
Q1
may ai no yuar helth kansansar?
Q2
you are taking any other supplements or else like?
Q3
whether you are taking any melatonin, glycine or is there anything like that?
Q4
How much is for the test?
Trust Signals
3
Sharing financial struggles
Asking for the founder (Mr. Sivashankaran)
Willingness to visit the center directly
Enthusiasm Signals
2
Asking for the agent's name to save the number
Requesting details on WhatsApp
Resistance Signals
2
Price objection to the stool test
Mentioning existing supplement usage
Confusion Signals
1
Clarifying the difference between prebiotic and probiotic
Topics Discussed
Insomnia
Digestion
Financial Stress
Sleep Stack
Ashwagandha
Melatonin
Glycine
Stool Test Pricing
Founder Contact
Center Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking guidance actively. |
| Discovery | 2 | neutral | Sharing personal financial stress and business failure. |
| Pitch | 3 | neutral | Engaging with supplement recommendations. |
| Pricing | 4 | neutral | Shocked by the 14,500 INR test price. |
| Closing | 5 | neutral | Thanking the agent for the information. |
Call Transcript
Click to expand
Speaker 1
0.61s
Hello
Speaker 0
1.31s
Hello, hi sir, good morning. This is Niveda from IO.
Speaker 1
4.27s
I will also uh what I I just need some guidance uh for the supplements. I want to take some supplements.
Speaker 0
11.33s
Okay.
Speaker 1
12.63s
kyan yu jast gaaid mi?
Speaker 1
15.79s
so what are the supplements available and
Speaker 0
19.63s
ya shyor sar. bifor dat mey ai no yuar helth kansansar. so far far vaat parpas yu ar goyin teik tar sapliment sar?
Speaker 1
25.03s
See, I'm fifty seven now. Okay.
Speaker 0
27.03s
Okay.
Speaker 1
28.09s
aa having insomnia.
Speaker 0
30.47s
oke.
Speaker 1
31.39s
And digestion misuse actually.
Speaker 0
32.77s
Okay sir.
Speaker 1
34.41s
so these are the issues actually.
Speaker 0
36.27s
oke.
Speaker 1
37.57s
so sleeping problem is there.
Speaker 0
39.43s
Ya okay.
Speaker 1
39.85s
kam vit daijeshan problem iz also dyat.
Speaker 0
42.97s
Yeah, okay. Just wanted to know whether you have taken any master any health checkups related to your gut related issues or else like.
Speaker 1
48.57s
No, I have not taken anything. Long back I have taken it actually.
Speaker 0
52.31s
Okay.
Speaker 1
53.03s
This is because of stress only. I know that is a stress, financial stress on me actually.
Speaker 0
57.39s
Yeah, we had it too.
Speaker 1
58.81s
my business is not doing well actually.
Speaker 0
61.87s
Ya okay.
Speaker 1
62.39s
So that financial stresses they are with me.
Speaker 0
64.49s
okay. you are taking any other supplements or else like?
Speaker 1
67.01s
Yeah, I'm taking a lot of supplements. I'm taking different kinds of supplements. I'm taking supplements from a it's an ayurvedic company supplements. I've taken a lot of supplements for the past fifteen years.
Speaker 0
78.81s
oke.
Speaker 1
79.17s
Different companies different. Yeah, I'm still taking that supplement.
Speaker 0
81.95s
Okay.
Speaker 0
84.07s
okay. just wanted to know whether you are taking any melatonin, glycine or is there anything like that?
Speaker 1
89.01s
no no not at all. I'm taking from Earthfull company no that is calm or something with chameleon.
Speaker 0
94.29s
Okay.
Speaker 1
97.91s
uh extract uh then uh that melophonin uh from uh tart some what is it cherry tart or something. Okay. So this is natural this thing. So I'm taking that for the sleeping.
Speaker 0
107.07s
So this is
Speaker 0
110.39s
appol
Speaker 1
110.39s
apart from that I'm taking some ayurvedic this thing manasa mitra which is having seventy three heads all those things.
Speaker 0
114.69s
Okay.
Speaker 0
117.29s
oke. so. hmm. tell me sir.
Speaker 1
120.15s
Yeah, so that that is the only gut gut problem because of the stress mainly and one is the sleeping issues.
Speaker 0
129.15s
Yeah, okay sir. So basically we recommend a sleep sac like this melatonin which will induce your sleep and ashwagandha it will relax you. Maximum people with stress they will take ashwagandha.
Speaker 1
132.81s
like
Speaker 1
136.31s
Ashwagandha
Speaker 0
141.41s
okey. and el ti en en em ji el ti saar.
Speaker 1
144.43s
Okay.
Speaker 0
144.59s
and glycine. So basically these five will be taken for if you have any sleep related issues. And you say you have a gut related issues, right? So you can take a prebiotic.
Speaker 1
149.67s
Avunnu
Speaker 0
155.05s
it will
Speaker 1
155.23s
Why do you why didn't you have pre and probiotic because I'm taking pre and probiotic. You're already taking.
Speaker 0
161.19s
You already telling.
Speaker 1
162.85s
ya, aam keking vaat is jaat? aa pishchi laakh.
Speaker 0
166.55s
Okay. So you already have.
Speaker 1
167.63s
Already
Speaker 0
168.71s
Namma problem issues right.
Speaker 1
171.15s
That is my assumption might be. But why don't you have this thing prebiotic only you are having but not probiotic?
Speaker 0
173.43s
Okay.
Speaker 0
180.21s
Uh sorry sir actually basically we used to recommend uh yogals for probiotic. Generally we used to have it in a empty stomach. Yogal Yakult have you ever heard about it? It's a probiotic.
Speaker 1
192.83s
Yaakul ka yaakul ka innu that it's
Speaker 0
194.65s
Yeah, it will smooth your uh gut also. So if you wanted to just take a gut related uh test so that it will helps you for find out what is the root cause for your gut. Because you have a...
Speaker 1
206.83s
How much is for the test that is 10000 how much is that for test?
Speaker 0
209.83s
aa we have a stool test. aa which cost aa chottinth thousand five hundred for a stool test sir.
Speaker 1
216.29s
oke oke.
Speaker 0
216.77s
So if you're taking after taking a stool test, you can take you can take a recommendation from a doctor, right? So that it will be better for you for the so before we recommend, it will be helpful for you if doctor recommend you for what you have to take.
Speaker 1
231.01s
Okay fine fine fine. Okay. So even
Speaker 0
232.03s
okay. so even for a thing a sleep sack you can we have a psychological assessment also. if you have a stress you can have that.
Speaker 1
239.25s
Okay.
Speaker 1
241.39s
Okay.
Speaker 0
241.67s
So they will be recommending it even if it is okay for me to recommend you a sleep stock and prebiotic and probiotic but it will be helpful for you to for if a doctor recommends you it will be more better for you.
Speaker 1
248.23s
Be healthy.
Speaker 1
253.41s
oke oke faen faen.
Speaker 0
254.89s
so if you are okay with that we can make a gut microbiome test sir.
Speaker 1
259.49s
na na na I'll just have to rethink because fourteen five hundred na.
Speaker 0
262.35s
Yeah yeah sure sir. I'll share the report of gut related issues gut related issues as well as gut microbiome test sample report. Just have a look at it and I'll send you the I mean things also sleep stats also. Yeah yeah. Just have a look at it so you will get an idea for that and get a give a call back to the same number.
Speaker 1
272.75s
Yeah, yes, yes. Okay.
Speaker 0
280.09s
okay okay.
Speaker 1
280.19s
Okay okay.
Speaker 1
281.55s
no problem. if if if the product i can come and buy directly the the product.
Speaker 0
286.61s
yes sure sir no issues. you can come to our center directly. you are from chennai right?
Speaker 1
290.57s
yaakun jane undi actually. so where is is it near pan tv?
Speaker 0
295.15s
aa ya sir. its near by sun tv only. i will be sharing you the location also.
Speaker 1
300.31s
ya just send me this thing. uh tomorrow i'm going out of station. i'll be back within couple of days.
Speaker 0
305.67s
Ya okay.
Speaker 1
306.09s
Let me see actually if the problem is not
Speaker 0
307.57s
Just give a call back to the same number sir. I will be guiding you sir.
Speaker 1
311.91s
Okay. Oh, no problem. But any any chance Mr. Sivashankaran can be reached?
Speaker 0
316.89s
aa sorry sir if you wanted to reach our sir you have to put a mail to him.
Speaker 1
320.81s
oke oke oke oke.
Speaker 0
322.13s
so basically he will be providing the appointment for meeting the someone in person.
Speaker 1
327.37s
oke oke.
Speaker 0
327.79s
So we have no authority for booking an appointment.
Speaker 1
330.19s
Okay, can you just ping me here? Because I'm also into business actually. So I basically lost some money big this thing. So I just want to
Speaker 0
334.17s
Okay and
Speaker 0
337.13s
I just want to
Speaker 1
338.33s
so you can just pin these numbers.
Speaker 0
342.33s
Ya sure I will share his mail ID sir. Just mail ID.
Speaker 1
344.45s
aa mail idhu not the number okay okay you just send me the mail so I will shoot a mail to him.
Speaker 0
348.93s
Ya sure.
Speaker 1
349.39s
in the meantime I if possible I will come and pick the product also if I want. yes. or you can send all the details to my WhatsApp number.
Speaker 0
353.53s
Sure.
Speaker 0
357.03s
Yeah, of course, I'll be doing that. Yes, sir.
Speaker 1
357.85s
But
Speaker 1
359.15s
Okay. What's your good name? I didn't get your name.
Speaker 0
361.87s
Nibita sir.
Speaker 1
363.13s
Niveda.
Speaker 0
363.85s
ya, just save this number. so what ever you have queries just give a call back to the same number.
Speaker 1
367.61s
Okay, fine. Thank you, thank you so much. Fine, sir.
Speaker 0
368.43s
Thank you thank you so much.
Speaker 1
370.45s
Thank you.