A
Call Intelligence
Dinesh with Nivitha — Feb 04, 2026 12:14
Deal Lost
Cold
Call History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Dinesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Influencer/Gatekeeper
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
66% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:36 (36s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
18
Rep Words / Customer Words
48 / 42
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Authority
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not the primary inquirer
Adhu naan pannalainga, veetla amma use pannirundhaanga
|
authority | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health related diagnostics | Rep | -- | Neutral | Clarifying the nature of the inquiry. |
Key Moments
200:14
Customer Identification
Customer identifies himself as Dinesh.
00:30
Authority Clarification
Dinesh clarifies that the service is for his mother and he was not the one who made the inquiry.
Discovery Questions
2
Q1
services-ku ethallaam enquiry pannirundheengala sir?
Q2
Your good name sir?
Resistance Signals
2
Puriyala (I don't understand)
Adhu naan pannalainga (I didn't do that/that wasn't me)
Confusion Signals
1
I was services enna enna vishayam? (What is this services thing?)
Topics Discussed
Inquiry verification
Health diagnostics
Family health
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer did not immediately recognize the caller or the company. |
| Discovery | 2 | neutral | Customer provides his name but remains unclear on the service. |
| Closing | 3 | neutral | Customer clarifies his mother is the user and politely ends the call. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
0.89s
Hello yaar?
Speaker 0
2.41s
So this is Nitha from IO.
Speaker 1
5.55s
Aiyo.
Speaker 0
6.43s
Sir
Speaker 1
7.49s
Sigari.
Speaker 0
8.55s
Aa, I go one eight one enquiry pannirundheengala sir?
Speaker 1
12.21s
Sriya.
Speaker 0
12.57s
Your good name sir?
Speaker 1
14.09s
Dinesh.
Speaker 0
15.45s
Dinesh
Speaker 0
17.35s
Hello
Speaker 1
18.23s
Aamaa Dinesh namaskaram.
Speaker 0
18.93s
Aa, services-ku ethallaam enquiry pannirundheengala sir?
Speaker 1
22.17s
I was services enna enna vishayam?
Speaker 0
24.91s
Healthy services.
Speaker 1
27.05s
Puriyala.
Speaker 0
27.07s
Health related diagnostics.
Speaker 1
30.11s
Adhu naan pannalainga, veetla amma use pannirundhaanga, avanga vandha udane enakku call panna sollunga.
Speaker 0
34.11s
Ya sure sir. Thank you.