A
Call Intelligence
Dinesh with Nivitha — Feb 02, 2026 12:15
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Dinesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
54% into call
Pitch Approach
Direct
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:33 (33s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently at work
naan konjam office-la irukken, naane ungalukku number kooppittu thaan.
|
time | Customer | Yes | agreement & alternative | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Referencing the customer's previous enquiry. |
Key Moments
200:08
Brand Clarification
Agent clarifies 'AIWO' after customer says he doesn't understand.
00:23
Situational Objection
Customer states he is at the office, effectively ending the sales pitch attempt.
Discovery Questions
1
Q1
IO three sixty program eppo edukkirathaa plan sir?
Trust Signals
1
Confirmation of enquiry details
Resistance Signals
2
Busy at office
Request to call back later
Confusion Signals
1
Initial brand name recognition
Topics Discussed
Lead Verification
IO 360 Program
Follow-up Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer didn't initially understand who was calling ('Puriyala'). |
| Identification | 2 | neutral | Confirmed identity and enquiry. |
| Closing | 3 | neutral | Politely ended call due to being at work. |
Call Transcript
Click to expand
Speaker 1
0.59s
Hello
Speaker 0
2.49s
Aa sir
Speaker 1
4.19s
Aamaam Dinesh.
Speaker 0
5.07s
Aa sir naan Nivedha Aiva Vellakuttathula irundhu pesuren.
Speaker 1
7.83s
Puriyala.
Speaker 0
8.57s
I O Wellness Center-la irundhu pesuren sir A I W O.
Speaker 1
12.47s
Okay.
Speaker 0
13.05s
I O three sixty-kku enquiry pannirundheengala date of birth anuppi nineteen eighty six-la pirandhirukkennu sollittu.
Speaker 1
17.93s
Aamaa.
Speaker 0
18.77s
Aa yes sir, so IO three sixty program eppo edukkirathaa plan sir?
Speaker 1
23.37s
Okay, naan konjam office-la irukken, naane ungalukku number kooppittu thaan.
Speaker 0
26.49s
Ya sure sir, naan ungalukku details ungalukku share panren, IO three sixty idhu neenga paarthuttu enakku call back pannunga okayva.
Speaker 1
29.71s
Neenga paarthuttu.
Speaker 1
31.69s
Okay.
Speaker 0
32.35s
Okay sir bye.