A
Call Intelligence
None with Nivitha — Feb 20, 2026 16:31
Deal Lost
Warm
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
80% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
0:45 (45s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
25
Rep Words / Customer Words
78 / 212
Rep Longest Monologue
6s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Medical Advice
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Physiotherapist advised against it for now
Enga physiotherapist kettappo vendaamnu sonnaanga.
|
medical advice | Customer | Yes | agreement & deferral | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Positive | Discussing when the patient can safely take the scan post-surgery. |
Key Moments
200:07
Medical Advisory
Agent advises the customer NOT to take the Dexa scan yet, building significant trust.
00:30
Physiotherapist Mention
Customer reveals they have already received conflicting advice, which the agent handles by deferring to the doctor.
Discovery Questions
1
Q1
Endha hospital poraanganu kekkureengala?
Trust Signals
2
Sharing hospital name
Sharing physiotherapist's advice
Resistance Signals
1
Hesitation to book immediately due to medical advice
Topics Discussed
Surgery recovery
Dexa Scan timing
Hospital review
Physiotherapy advice
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming surgery details. |
| Middle | 2 | neutral | Discussing review at Ramachandra and physiotherapist advice. |
| Closing | 3 | positive | Agreeing to check with doctor and get back. |
Call Transcript
Click to expand
Speaker 1
0.17s
Sollunga Ma'am.
Speaker 0
0.95s
Hello
Speaker 1
1.85s
Aa Ma'am, sollunga Ma'am.
Speaker 0
2.99s
Aa sir, neenga oru surgery pannirukkaangannu mention pannirundheengala sir?
Speaker 1
6.81s
Aamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaamaama
Speaker 0
7.37s
Avar ippo Dexa edukkakkoodaadhu sir.
Speaker 1
9.41s
Okay okay eppo Ma'am edukkalaam?
Speaker 0
11.37s
Aa, ippodhaane sir, pathu days dhaane sir aayirukku.
Speaker 1
14.37s
Ten days aayirukku Monday oru review-ku varonga.
Speaker 0
16.95s
Okay.
Speaker 1
18.61s
Adhu healing ellam paarkkaradhukkaga.
Speaker 0
20.69s
Okay, Ravi-kku enga sir poranga? Endha?
Speaker 1
25.99s
Endha hospital poraanganu kekkureengala?
Speaker 0
27.89s
Aamaam sir.
Speaker 1
29.23s
Ramachandra.
Speaker 0
30.25s
Okay neenga okay sir, neenga doctor kitta kettuttu neenga confirm pannunga sir, okayva? Enga physiotherapist kettappo vendaamnu sonnaanga.
Speaker 1
30.59s
Onaavathu
Speaker 1
34.95s
Okay okay appo.
Speaker 1
37.05s
Okay aa.
Speaker 0
37.35s
Eppo edukkalaamnu sollunga namma ippo book pannikkalaam.
Speaker 1
40.01s
Sari okay ma'am okay ma'am.
Speaker 0
40.77s
Okay Ma'am Okay Sir.
Speaker 1
41.53s
Okay Ma'am Okay.
Speaker 0
42.47s
Mm thank you sir.
Speaker 1
44.03s
Aa okay ma'am.
Speaker 0
44.85s
Bye sir.