A
Call Intelligence
Vimala with Nivitha — Feb 20, 2026 11:26
Deal Lost
Warm
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Vimala. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
IO Dexa Scan
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:55 (56s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
28
Rep Words / Customer Words
68 / 74
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Positive | Scheduling the appointment for the scan. |
Key Moments
300:08
Email ID Request
Critical step for booking the Dexa scan appointment.
00:30
Bharath Reference
Clarified the customer's previous touchpoint to maintain continuity.
00:47
Name Confirmation
Confirmed customer identity as Vimala.
Trust Signals
2
Sharing personal email ID
Confirming receipt of instructions (fasting/dress code)
Confusion Signals
1
Confusion over which agent they were previously speaking to (Bharath vs Nivitha)
Topics Discussed
Email ID sharing
Dexa Scan scheduling
Fasting requirements
Dress code
Previous agent interaction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who is calling. |
| Middle | 2 | neutral | Explaining that they already shared details with another rep. |
| Closing | 3 | positive | Confirmed the email was received and thanked the agent. |
Call Transcript
Click to expand
Speaker 1
0.85s
Aa sollunga Ma'am.
Speaker 0
1.61s
Aa sari Prashanth.
Speaker 1
3.17s
Aamaam Ma'am sollunga.
Speaker 0
3.95s
Sir IO-kku IO Dexa-kku idhu pannirundheengala sir?
Speaker 1
7.67s
Aamaa Ma'am unga email
Speaker 0
8.17s
Unga email ID mattum konjam share pannunga sir naalaiku schedule book pandrathukku.
Speaker 1
11.99s
Okay.
Speaker 1
13.71s
Naan actually oru message-la share pannirundhenungale vancha.
Speaker 0
16.33s
But message-la enakku mail ID varalaiye sir.
Speaker 0
20.25s
Dress code three hours fasting adhula dhaan kettirundheenga.
Speaker 1
20.65s
Mm
Speaker 1
23.19s
Illa, idhukku munnadi oruthanga message pannittu irundhanga.
Speaker 0
26.25s
Okay.
Speaker 1
27.65s
Aa yaar sir vandhurukken?
Speaker 0
27.73s
Aa yaar vandhirukku Prashanth Yuvan zero five.
Speaker 1
30.97s
Aama, Bharat Bharatnu oruthar kettirundhaaru.
Speaker 0
31.61s
Ya.
Speaker 0
34.97s
Okay okay sir.
Speaker 1
36.31s
Avangalukku share pannirundhen.
Speaker 0
37.83s
Okay sir, okay fine.
Speaker 0
40.99s
Thank you.
Speaker 1
41.29s
Naan ungalukku anuppuren andha vandhuruchu sir.
Speaker 0
42.43s
Vandhuruchu sir Prashanth Yuvan ungalukkittayum vandhuruchu sir.
Speaker 1
47.09s
Okay.
Speaker 0
47.31s
Okay name Vimala.
Speaker 1
49.61s
Aamaa aamaa aamaa okay.
Speaker 0
50.61s
Okay sir, thanks.
Speaker 1
53.01s
Okay Ma'am thank you.