A
Call Intelligence
RAVI with Nivitha — Feb 14, 2026 15:50
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
20.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
45% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
4:01 (241s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
86
Rep Words / Customer Words
412 / 284
Rep Longest Monologue
12s
Customer Longest Monologue
16s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already have a plan in place
Since I'm already taking medicines for all this cholesterol, obesity and having some diet chart and nutrition consultation, everything is already in place.
|
product_fit | Customer | Yes | acknowledge and leave door open | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Initial inquiry reference |
| doctor consultation | Rep | 1000.00 | Negative | Proposed next step for report review |
Key Moments
300:45
Health Goal Disclosure
Customer reveals obesity, cholesterol, and uric acid issues, providing a clear sales target.
01:35
Recent Checkup Reveal
Customer mentions a master health checkup only 2-3 weeks ago, creating a significant barrier to a new sale.
02:58
The 'Everything in Place' Objection
Customer explicitly states he doesn't see the value in adding another service right now.
Discovery Questions
4
Q1
Do you have any specific health goal or any health concern?
Q2
Your age please?
Q3
You're already taking any kind of blood test?
Q4
Are you taking any kind of supplements or anything else apart from medication?
Trust Signals
2
Shared specific medical conditions
Confirmed age and recent test history
Resistance Signals
2
Stated everything is already in place
Questioned what else to expect from AIWO
Confusion Signals
1
Initial identification of the company name
Topics Discussed
Obesity
Cholesterol
Uric Acid
Master Health Checkup
Doctor Consultation
Diet and Exercise
Supplements
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | positive | Openly shared health concerns and goals. |
| Pitch | 3 | neutral | Listened to the offer but remained skeptical of the need. |
| Closing | 4 | neutral | Politely declined immediate booking as he is already on a plan. |
Call Transcript
Click to expand
Speaker 1
1.25s
hello
Speaker 0
1.99s
Yeah.
Speaker 1
2.81s
Sir, ithu Ravi.
Speaker 0
4.47s
Who is this?
Speaker 1
5.23s
This is Nivitha from IO Health, sir.
Speaker 0
7.81s
from
Speaker 1
8.87s
ai o health. e ai dabli o.
Speaker 0
11.59s
Okay.
Speaker 1
12.31s
There is an inquiry regarding IO 181 blood test.
Speaker 0
16.57s
Haan haan okay okay.
Speaker 1
18.07s
ya you have submitted to the form you will be doing a regular checkup right?
Speaker 0
21.93s
Okay.
Speaker 1
22.47s
just wanted to know do you have any specific health goal or any health concern sir?
Speaker 0
28.05s
Yes.
Speaker 1
29.87s
Okay, just wanted to, is this the right time to talk with you, sir?
Speaker 0
33.23s
Yes yes.
Speaker 1
33.99s
Yeah okay sir. So what is your do you have any specific health goal or
Speaker 0
37.29s
health code
Speaker 1
39.31s
Health goal goal or else duplicate.
Speaker 0
41.27s
Yeah, one is the
Speaker 0
45.65s
fitness fitness means the I am little obese.
Speaker 1
50.09s
Okay sir.
Speaker 0
50.85s
so I just want to get to normal this thing.
Speaker 1
54.77s
Okay.
Speaker 0
55.47s
and then they have
Speaker 0
58.09s
disease free body means presently I have some cholesterol and uric acid problems.
Speaker 1
65.29s
Okay.
Speaker 0
65.93s
so these three issues are there.
Speaker 1
68.99s
Okay sir.
Speaker 0
69.81s
so just I want to be
Speaker 0
74.37s
what we call this is free or
Speaker 1
78.65s
Okay understood sir. Your comfort with Tamil or else English is okay sir.
Speaker 0
79.63s
Yeah.
Speaker 0
81.97s
English is fine.
Speaker 1
82.75s
Oh yeah okay. Your age please?
Speaker 0
84.75s
I am 58.
Speaker 1
86.23s
58. So you're already taking any kind of blood test or any
Speaker 0
90.35s
Yeah, it is taken, yes, yes.
Speaker 1
92.23s
yes. so it's kind of master health checkup or is it normal blood test?
Speaker 0
95.49s
its a master health checkup.
Speaker 1
97.23s
venturi tex
Speaker 0
98.53s
too weeks three weeks back.
Speaker 1
101.43s
so we basically what we does in high was like we used to give a preventive care sir. kind of if you go for obviously you have taken a master health checkup right?
Speaker 0
110.61s
Yeah.
Speaker 1
110.65s
So you would have got some kind of medications for that. You told like you'll be having a cholesterol, correct?
Speaker 0
115.75s
ya correct.
Speaker 1
116.57s
So you will be having tablets for that, right?
Speaker 0
119.01s
yes sir.
Speaker 1
119.69s
And you have a diet properly you are taking diet properly diet exercise.
Speaker 0
122.83s
Yes, yes, I have initiated.
Speaker 1
124.73s
yes okay sir. so do you want any other doctor consultation sir? from our side.
Speaker 0
129.59s
only I have taken the consultation but
Speaker 0
133.61s
And maybe we can have.
Speaker 1
136.89s
yaa ok sir. so ven yu just vaant tu nu ven yu ken sher yuvar ditails ai mein yuvar riports tu vai nambar.
Speaker 0
142.87s
Okay.
Speaker 1
142.93s
we can have a doctor consultation. when is the preferred time for the doctor consultation?
Speaker 0
145.37s
Okay.
Speaker 0
147.71s
mande only madam if possible post lunch.
Speaker 1
151.15s
yes okay sir. so it will be like online consultation right?
Speaker 0
154.69s
Yeah.
Speaker 1
155.35s
yaa, yoojhvalli vi kan vi chaarj faar daaktar kansaadrishan iraavan thaavand rupayis.
Speaker 0
160.25s
Okay.
Speaker 1
160.35s
Okay. So basically you will they will be providing you nutrition shorts also. You can send all the reports to us. So doctor will be recommending what kind of supplements you can take or what kind of lifestyle modification you can have.
Speaker 0
173.19s
hmm hmm hmm okay.
Speaker 1
174.93s
So is it okay for you sir? Can we book an appointment for you?
Speaker 0
178.87s
Since I'm already taking medicines for all this cholesterol, obesity and having some diet chart and nutrition consultation, everything is already in place.
Speaker 0
194.95s
okay. so what else i can
Speaker 0
199.33s
expect because I don't know if
Speaker 1
203.29s
Ya, I understood sir.
Speaker 0
204.17s
Yeah.
Speaker 1
205.33s
are you taking any kind of supplements or anything else apart from medication?
Speaker 0
207.73s
yes yes. yes yes i am taking.
Speaker 1
210.23s
So no issues. So you can continue with. So if you have see any improvement, right, you can continue with that. If you don't see any improvement, just give a call back to the same number. We will be guiding you because you have taken only two weeks ago, right?
Speaker 0
220.47s
Because you have
Speaker 0
222.85s
yes yes.
Speaker 1
223.19s
Doctor consultation as well as diet consultation.
Speaker 0
225.39s
Yeah, all the things are in place, the diet and medication are.
Speaker 1
229.83s
Yes,
Speaker 0
230.23s
I'll be started.
Speaker 1
231.69s
Okay sir. So you can go with that. So if you didn't see any kind of improvement right, then you can contact us with the same number.
Speaker 0
237.23s
Sure number. Sure madam sure.
Speaker 1
238.95s
Okay sir. Have a good day sir.
Speaker 0
240.43s
thank you.