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Call Intelligence

None with Nivitha — Feb 10, 2026 10:53

Deal Lost Warm
Customer None
Phone +917339359661
Rep Nivitha
Team Sales
Date 2026-02-10 10:53
Duration 0:44
Source None

Call History

5 attempts
Total Attempts5
First CallFeb 02, 2026
Last CallFeb 10, 2026
Total Talk Time2.8 min
Rep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10

Active Alerts

2
!

No Rapport or Discovery: Nivitha

Nivitha skipped both rapport building and needs discovery on call with None.

!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Existing Customer/Lead
Brand Sentiment Neutral/Slightly Frustrated
Readiness to Buy Warm
Decision Maker Self
Lead Type returning_customer

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:44 (44s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 22
Rep Words / Customer Words 68 / 42
Rep Longest Monologue 5s
Customer Longest Monologue 6s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Service/Operations

Objections

1
Objection Category Raised By Handled Technique Quality
Service Failure
Illa illa enikku blood draw varala.
 service/operations Customer Yes acknowledgement and investigation Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
blood draw service Rep -- Negative Checking if the technician arrived for the sample collection.

Key Moments

2
00:06
Service Failure Confirmation
Customer confirms the blood draw technician never arrived, identifying a breakdown in the fulfillment process.
00:34
Reschedule Agreement
Customer agrees to reschedule for Saturday, maintaining the lead's viability.

Trust Signals

1
Customer proactively suggests a new date (Friday/Saturday)

Resistance Signals

1
Service failure (missed appointment) could lead to churn

Confusion Signals

1
Customer was unsure why the draw didn't happen ('Idhu theriyalaiye')

Topics Discussed

Blood draw status Rescheduling Service failure investigation

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Greeting the agent.
Problem Identification 2 negative Informing the agent that the blood draw did not happen ('Illa illa enikku blood draw varala').
Resolution 3 neutral Proposing a new time for the appointment.

Call Transcript

Click to expand
Source File +917339359661 10-2-2026, 10-53-28am.mp3
Transcript +917339359661_10-2-2026,_10-53-28am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19725