A

Call Intelligence

None with Nivitha — Feb 02, 2026 11:24

Deal Closed Hot
Customer None
Phone +917339359661
Rep Nivitha
Team Sales
Date 2026-02-02 11:24
Duration 1:07
Source None

Call History

5 attempts
Total Attempts5
First CallFeb 02, 2026
Last CallFeb 10, 2026
Total Talk Time2.8 min
Rep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package DEXA Scan
Purchase Date Feb 02, 2026
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 1:07 (67s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 31
Rep Words / Customer Words 118 / 64
Rep Longest Monologue 8s
Customer Longest Monologue 5s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
dexa scan Customer -- Positive Scheduling and preparation instructions.
cgm Customer -- Neutral Reference to previous conversation.

Key Moments

3
00:28
Technical Instruction
Agent explains fasting and metal object restrictions, establishing professional authority.
00:48
Slot Negotiation
Customer requests an evening slot; agent manages expectations by saying they will check and confirm.
00:58
Data Collection
Agent requests email ID to finalize the booking process.

Discovery Questions

3
Q1 So adhu issues illaiya Ma'am Dexa edukkuradhukku?
Q2 Eppo unga timings?
Q3 Unga mail ID mattum enakku share pannunga?

Trust Signals

2
Customer asks for specific procedure instructions
Customer agrees to provide email ID

Enthusiasm Signals

1
Quick agreement on the 'tomorrow' (naalaikku) timeline

Topics Discussed

DEXA Scan CGM Fasting requirements Appointment scheduling Email collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirming identity and previous context.
Discovery/Instructions 2 neutral Asking about DEXA procedures.
Closing 3 neutral Agreeing to the time slot and providing details.

Call Transcript

Click to expand
Source File +917339359661 2-2-2026, 11-24-3am.mp3
Transcript +917339359661_2-2-2026,_11-24-3am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19724