A
Call Intelligence
Amudha with Nivitha — Feb 02, 2026 11:11
Deal Lost
Warm
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
6.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Amudha. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Direct/Transactional
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
0:55 (56s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
28
Rep Words / Customer Words
84 / 62
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical Compatibility
But I have a cesium on my arm, is that fine?
|
technical/medical | Customer | No | escalation | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Interested | Follow up on a previous inquiry about clothing for the scan. |
| freestyle libre glucose monitor | Customer | -- | Other | Customer mentions having a 'cesium' (CGM) on her arm. |
Key Moments
200:10
Clothing Inquiry Reference
Establishes continuity from a previous touchpoint.
00:36
CGM Disclosure
The critical pivot point where the sale pauses for technical verification.
Discovery Questions
3
Q1
Eppo book pannittu Ma'am? (When are you booking?)
Q2
You are from?
Q3
When are you planning for the test Ma'am?
Trust Signals
2
Sharing current location
Disclosing medical device usage
Resistance Signals
1
Clarifying it was 'just an inquiry' (00:18)
Confusion Signals
1
Rep was initially confused by the term 'cesium' (CGM)
Topics Discussed
Dexa Scan
Clothing for scan
Location (Emmachinagar/Palavakkam)
Glucose Monitor (FreeStyle Libre)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | Provides location and clarifies she was just inquiring. |
| Closing | 3 | neutral | Worried about the glucose monitor on her arm. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello
Speaker 0
0.83s
Hello.
Speaker 1
2.27s
Hello.
Speaker 0
2.91s
Hello.
Speaker 1
3.87s
Aa yes.
Speaker 0
4.59s
Aa Ma'am, Miss Amudha.
Speaker 1
6.19s
Yes.
Speaker 0
6.83s
Good morning, this is Nivitha from Aivu Wellness Center.
Speaker 1
9.79s
Mm okay
Speaker 0
10.47s
Ma'am Dexa scan-kku cloth kettiruntheengale Ma'am?
Speaker 1
14.17s
Aamaam.
Speaker 0
14.77s
So eppo book pannittu Ma'am?
Speaker 1
18.67s
Illa but as an enquire pannathaan kettirundhen enga irukku?
Speaker 0
22.55s
Currently in Emmachinagar Ma'am.
Speaker 1
22.81s
Presentaa
Speaker 0
25.91s
Niradiyar.
Speaker 1
27.71s
Oru nadayal.
Speaker 0
28.77s
Yes ma'am, you are from?
Speaker 1
31.13s
I am in Palavakkam right now.
Speaker 0
32.91s
Okay Ma'am, menu when are you planning for the test Ma'am?
Speaker 1
36.65s
But I have a cesium on my arm, is that fine?
Speaker 0
41.53s
Sorry Ma'am.
Speaker 1
42.77s
Glucose monitor aama freestyle okay maam
Speaker 0
45.23s
Okay Ma'am I will ask with my team Ma'am.
Speaker 1
47.85s
Mm.
Speaker 0
49.93s
Hello.
Speaker 1
50.77s
Yes.
Speaker 0
51.47s
So I will confirm with my team and let you know ma'am. Okay thanks thank you bye.
Speaker 1
53.97s
Aa okay thank you thank you