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Call Intelligence

Snehitha with Nivitha — Jan 29, 2026 17:59

Deal Lost Warm
Customer Snehitha
Phone +917299988188
Rep Nivitha
Team Sales
Date 2026-01-29 17:59
Duration 5:02
Source None

Call History

1 attempt
Total Attempts1
First CallJan 29, 2026
Last CallJan 29, 2026
Total Talk Time5.0 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type new_inquiry

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Approach Value-based upselling
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 5:02 (302s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 104
Rep Words / Customer Words 582 / 248
Rep Longest Monologue 42s
Customer Longest Monologue 12s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Value

Objections

1
Objection Category Raised By Handled Technique Quality
Price/Duration Ratio
Kathi minutes thaan total duration-il? ... Ok idhu evvalavu charges aagunga?
 value Customer Yes value stacking Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
hydrafacial Customer 8000.00 Neutral Initial inquiry and standalone service
master health checkup Rep 75000.00 Interested Comprehensive diagnostic package including scans and blood tests
blood test Rep 5000.00 Other Standalone blood screening

Key Moments

3
00:35
Customer asks for complimentary services.
This opened the door for the agent to pitch the high-value 75,000 INR package.
02:37
Explanation of DEXA and VO2 Max scans.
Demonstrated technical authority and justified the high package price.
04:02
Price reveal of 75,000 INR.
The customer did not immediately reject the high price, indicating a high-quality lead.

Discovery Questions

3
Q1 Hydrafacial-ku neengal edhuvum kettirundheengala?
Q2 Veetla yaaravadhu panra maadhiri irundha kooda I will give it for you?
Q3 Skin analyze pannittu ungalukku enna treatment venumndradha avanga recommend pannuvaanga?

Trust Signals

2
Asking detailed questions about test procedures
Confirming the agent's name for future contact

Enthusiasm Signals

1
Asking if Hydrafacial comes free with other packages

Resistance Signals

1
Questioning the 8000 INR price for just 30 minutes

Confusion Signals

1
Clarifying if the 75k package is the same as the 360 checkup

Topics Discussed

Hydrafacial Master Health Checkup Blood Tests DEXA Scan VO2 Max Gut Health PCOS Skin Analysis

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct and functional.
Discovery 2 neutral Asking about duration and value for money.
Pitch 3 neutral Listening to the detailed breakdown of the 75k package.
Closing 4 positive Agreed to call back for scheduling.

Call Transcript

Click to expand
Source File +917299988188 29-1-2026, 5-59-12pm.mp3
Transcript +917299988188_29-1-2026,_5-59-12pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19721