A
Call Intelligence
None with Nivitha — Feb 02, 2026 16:42
Deal Lost
Warm
Call History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
6.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
17% into call
Pitch Approach
Feature-heavy
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
2:48 (168s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
49
Rep Words / Customer Words
268 / 214
Rep Longest Monologue
15s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timeline/Delay
I might require it in the coming month, maybe in sometime around March end.
|
time | Customer | Yes | acceptance & soft follow-up | Good |
|
Service Availability
But is it available in Calcutta?
|
logistics | Customer | Yes | direct verification | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Main product of inquiry |
Key Moments
300:26
Customer recollection gap
Rep successfully re-engaged a lead who had forgotten their inquiry.
01:31
Price disclosure
Customer accepted the 18k price point without friction, indicating high lead quality.
02:32
Service availability confirmation
Confirmed logistics for Kolkata, removing a major barrier to sale.
Trust Signals
3
Sharing pin code
Saving the rep's phone number
Asking for a sample report
Enthusiasm Signals
2
Great
Okay, sure, I will save your number
Resistance Signals
1
Timeline delay (March end)
Confusion Signals
1
I really cannot recollect if you could elaborate
Topics Discussed
IO 181 Blood Test
Biomarkers (HbA1c, Cardiac, Heavy Metals)
Pricing
Home Collection Service
Kolkata Availability
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Could not initially recollect the inquiry. |
| Discovery/Pitch | 2 | neutral | Asked specific questions about biomarkers. |
| Closing | 3 | positive | Agreed to save number and follow up in March. |
Call Transcript
Click to expand
Speaker 1
0.41s
hello.
Speaker 0
1.03s
Hello
Speaker 1
2.39s
yes.
Speaker 0
3.73s
so good evening. this is nivitha from i o wellness center.
Speaker 0
8.87s
Nivitha from IO versus Ramit.
Speaker 1
11.63s
You get it?
Speaker 0
13.25s
ami ame audible?
Speaker 1
15.27s
yes you are.
Speaker 0
16.37s
aa calling from i o a i w o health sir.
Speaker 1
20.51s
Hmm hmm.
Speaker 0
21.25s
visited an enquiry regarding IO one eighty one blood test.
Speaker 1
26.43s
Yeah, what is it all about? I really cannot recollect if you could elaborate.
Speaker 0
29.63s
aa ya sure sir. it's a comprehensive blood test which covers your liver functioning, kidney functioning.
Speaker 1
33.79s
Kidney something. O ya the composite blood test. Ha yes sir.
Speaker 0
36.59s
Aa yes sir.
Speaker 1
38.41s
what what is it if you could tell me? is it kind of a bad test right?
Speaker 0
42.57s
sari sir i couldn't get you.
Speaker 1
44.39s
this is a black test, right?
Speaker 0
46.07s
yes sir, it's a blood test and urine analysis sir.
Speaker 1
50.17s
Okay and you know and it covers I mean all these standard parameters let's say does it cover you know H B one C sugar H B one C yes it's not even
Speaker 0
60.55s
NP one CNS is not even normal normal biomarkers. Apart from this you will be having heavy metal screening, tumor panels, cancer screening, everything will cover under this. Even omega will be covered under this package sir. Omega three and six is covered sir.
Speaker 1
73.79s
and your you know cardiac markers?
Speaker 0
76.79s
Yes, the cardiac risk markers, lipid profiles, kidney functioning, liver functioning, heavy metal screening, everything will come under this. Diabetes, thyroid profile, vitamin, vitamin...
Speaker 1
87.57s
Vitamins
Speaker 1
89.39s
Okay and what what is the cost for this?
Speaker 0
91.13s
The price is eighteen thousand sir. Additionally we will be having the doctor consultation and tailor diet consultation sir.
Speaker 1
93.95s
Additionally
Speaker 1
99.93s
Okay, okay, okay. So thank you so much. So I might require it in the coming month, maybe in sometime around March end.
Speaker 0
105.89s
Ya sure sir.
Speaker 1
106.65s
So, I'll just save your number in case I go for this. But is it available in Calcutta?
Speaker 0
110.41s
Okay.
Speaker 0
113.79s
aa just share your pin code sir. I will check the service availability at your place. We have home collection.
Speaker 0
119.69s
so you can share your pin code alone sir. so if it is available our technician will be coming to your place for blood sample collection.
Speaker 1
120.19s
Okay.
Speaker 1
126.53s
but overall it is available for Calcutta, right?
Speaker 0
128.91s
overall calcutta it's available sir. some of the places if it is outskirts of calcutta we are not available sir. so i just wanted to know that.
Speaker 1
134.37s
No, this is this is within proper Calcutta, in proper Calcutta. Yeah. So anyway, I'll just save you a number and I'll just talk to you maybe sometime in March, March.
Speaker 0
137.83s
Ya okay.
Speaker 0
142.07s
Yeah, sure sir. Just share your pin code sir so that I'll check your service availability also.
Speaker 1
146.17s
Yeah, the pink gold is seven rupees seven five.
Speaker 0
149.11s
ya ya shur sir. so 7 chemisula 75 right?
Speaker 1
152.39s
yes.
Speaker 0
152.85s
Yeah, service available. I'll share a sample report, just have a look at it. So whenever you have an assessment, just give a call back to the same number.
Speaker 1
159.33s
Great. Myself Nivitha.
Speaker 0
159.39s
Okay. Myself Nivita just save this number sir okay.
Speaker 1
162.83s
Okay, sure, I will serve you some. Thank you.
Speaker 0
163.89s
Ya okay sir. Have a good day. Bye.
Speaker 1
166.43s
thank you. bye. thank you.
Speaker 0
167.75s
Bye sir.