A
Call Intelligence
Debashis Mukherjee with Nivitha — Feb 17, 2026 16:47
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
6.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Debashis Mukherjee. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
35% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
2:40 (160s)
Primary Language
English
Secondary Language
Bengali/Hindi (Inferred from location/accent)
Code Switching
Low
Total Speaker Turns
43
Rep Words / Customer Words
284 / 102
Rep Longest Monologue
13s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Trust/Location
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Trust
Well, where is this company based?
|
credibility | Customer | Yes | transparency + service availability | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Main package offering including blood tests, doctor and dietician consultation. |
Key Moments
300:31
Customer's 'What is the deal' prompt
Shows high intent and desire to get straight to the value proposition.
01:34
Location Query
Critical trust hurdle; rep successfully navigated by confirming service in Kolkata.
02:16
WhatsApp Request
Transition from verbal pitch to lead nurturing phase.
Discovery Questions
4
Q1
you will be doing your health checkups regularly right?
Q2
what's your health concerns?
Q3
do you have any specific health goal?
Q4
can you have your pin code sir?
Trust Signals
2
Shared personal pin code
Requested WhatsApp follow-up
Enthusiasm Signals
1
ya ya so tel mi vaat is da deal?
Resistance Signals
1
Initial audio clarity complaint
Confusion Signals
1
Asked where the company is based
Topics Discussed
181 Package
Preventive Care
Blood Test Markers
Home Collection
Kolkata Service Availability
Doctor/Dietician Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused by audio quality initially. |
| Discovery | 2 | neutral | Direct and matter-of-fact about health status. |
| Pitch | 3 | neutral | Asked clarifying questions about company location and package details. |
| Closing | 4 | positive | Agreed to review materials on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 0
2.93s
so dis is nimitta from ai o.
Speaker 1
6.47s
Okay.
Speaker 0
8.37s
so we will just we will just do an inquiry for i o health sir. and you have mentioned like you will be doing your health checkups regularly right?
Speaker 1
17.19s
aam naat ebal tu hiyar yu kliyarli. pliz ripit.
Speaker 0
20.17s
we received an enquiry that for Ibo Health,
Speaker 0
24.75s
and you have mention like
Speaker 0
27.31s
yu vil bi dyuving e harishekaps regularli sar.
Speaker 1
31.19s
ya ya so tel mi vaat is da deal?
Speaker 0
34.43s
ya, just want to know what's your health concerns? do you have any specific health goal?
Speaker 1
39.47s
no aah no specific health issues.
Speaker 0
42.15s
oke. eni helth kolsa tu bi phit ar tu bi helthiyar ar intu lanjiviti?
Speaker 0
48.67s
eighth
Speaker 1
49.19s
Support.
Speaker 1
51.75s
yu jast tel mi vaat yor paakej is.
Speaker 0
54.43s
aa ya sir we are into i o i o preventive care.
Speaker 1
58.15s
ya.
Speaker 0
58.81s
We have a package called 181 with a comprehensive blood test. It covers your liver functioning, kidneys functioning, cardiac arrest, marker tumor panels, what and all can be covered outside. Apart from this, we'll be having some advanced screening also.
Speaker 0
72.15s
like hormone hormone panels tumor panels indha all usually they don't cover outside.
Speaker 1
72.57s
Okay.
Speaker 0
77.07s
aani omega three deun jaavar.
Speaker 0
79.39s
So this is what we covered from Ivo sir.
Speaker 0
81.87s
so based on this reports, uh we can identify you like what and all issues that will be arise in future, maybe in five years.
Speaker 0
89.79s
Liquid prevented.
Speaker 1
89.97s
second
Speaker 0
92.07s
that is what i would ask.
Speaker 1
92.25s
Well,
Speaker 1
94.55s
where is this company based?
Speaker 0
94.59s
there is
Speaker 0
96.21s
vi aar from chennai. but vi haav paan india diagnostic saar.
Speaker 0
100.93s
um for blood test we have pan india diagnostic. you have like can you have your pin code sir so that I'll check the service availability.
Speaker 1
101.73s
Problem.
Speaker 1
108.69s
seven zero zero one five six.
Speaker 0
111.59s
seven zero zero one five six one.
Speaker 0
122.07s
ya so service available at your location. vi haav hom kalekshan aalso.
Speaker 1
125.03s
collection
Speaker 0
126.49s
aa technician will be coming to your place for blood sample collection. and in this package we will be having a doctor consultation along with the dietician consultation sir.
Speaker 1
136.33s
so can you just send me by whatsapp what this package is and then i will
Speaker 0
140.47s
ya sure sir. i will send you the sample report sir. just have a look. and i will share you the pricing details also. so once you...
Speaker 1
140.49s
Yeah, sure sir. I'll send you the sample.
Speaker 1
144.51s
Hello.
Speaker 1
147.97s
Okay.
Speaker 0
148.87s
vans aaphṭar vyuvin der ḍīṭeyl, vi vil giv a kaal baak srikaarḍing dis, ok?
Speaker 1
153.01s
oke thank you.
Speaker 0
153.81s
thank you sir. have a good day.