A
Call Intelligence
None with Nivitha — Feb 09, 2026 16:38
Deal Closed
Warm
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Omega-3 Double Strength
Purchase Date
Feb 09, 2026
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Existing Customer
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Bought
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
35% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
3:13 (194s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
62
Rep Words / Customer Words
384 / 182
Rep Longest Monologue
17s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Usage
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Dosage Uncertainty
lekin usko sir use kaise kiya jaya daily kya kya dose rahega uska?
|
usage | Customer | Yes | direct instruction | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| omega 3 | Customer | -- | Positive | Customer already purchased and received the product; seeking usage instructions. |
Key Moments
300:14
Product Receipt Confirmation
Shifts call from sales/follow-up to customer success/onboarding.
01:13
Benefit Explanation
Agent builds value by explaining the 'super food' aspects of Omega-3.
01:58
Fatty Liver Query
Critical health concern identified; agent handles by suggesting doctor consultation for high severity.
Discovery Questions
2
Q1
Kaun sa strength hai, double strength hai ya triple strength hai?
Q2
Is it okay for fatty liver?
Trust Signals
2
Customer followed agent's dosage instructions immediately
Customer asked for medical advice regarding fatty liver
Enthusiasm Signals
1
Customer mentioned watching many videos about benefits
Confusion Signals
1
Initial confusion between Double and Triple strength
Topics Discussed
Dosage
Omega-3 Benefits
Fatty Liver
Absorption
Doctor Consultation
Feedback Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and receipt of product. |
| Middle | 2 | neutral | Asking about dosage and specific benefits for fatty liver. |
| Closing | 3 | positive | Appreciated the explanation and agreed to the follow-up. |
Call Transcript
Click to expand
Speaker 0
1.55s
Hello
Speaker 1
2.43s
Hello?
Speaker 0
3.17s
Haan namaste sir, main Sanjeet Kumar bol raha hoon sir. Haan boliye sir. I O Health se sir, hum log ek preventive care company hain.
Speaker 1
6.47s
Khabar hai.
Speaker 0
10.81s
Sir, kuch din pehle sir aapne Omega three ke liye inquiry kara tha sir.
Speaker 1
10.93s
Sir aur
Speaker 1
14.79s
Haan haan order kiya hai vo pahunch gaya product mere paas lekin usko sir use kaise kiya jaya daily kya kya dose rahega uska?
Speaker 0
22.49s
Sir kaun sa strength hai, double strength hai ya triple strength hai sir?
Speaker 1
27.71s
Triple triple.
Speaker 0
28.85s
Ballan ast.
Speaker 0
30.17s
Ho sir
Speaker 1
31.95s
Ek minute haan sir.
Speaker 0
33.09s
Dose
Speaker 1
33.99s
Double nahi sorry sir double strength hai double.
Speaker 0
36.65s
Khoti.
Speaker 1
37.39s
Hello.
Speaker 0
40.87s
Sir.
Speaker 1
41.89s
Double screen tevi screen sir ismein.
Speaker 0
43.63s
Double strength hai na sir, subah shaam ek ek sir goli aap le sakte hain.
Speaker 1
47.65s
Subah saam ek ek.
Speaker 0
48.67s
Haan, bhojan lene ke baad sir.
Speaker 1
50.95s
Bhojan lene ke baad sir isko matlab continue kitne din use kar sakte hain aap?
Speaker 0
52.11s
Sir
Speaker 0
57.01s
Sir aap aise toh normally jaise abhi aapko bahut zaroorat zyada hai toh aap continue do goli per day use kar sakte ho? Ek mahine ke baad aap ek goli per day use kariye sir, naturally normal.
Speaker 1
68.23s
Uske benefits kya honge sir?
Speaker 0
70.85s
Haan sir.
Speaker 1
71.91s
Benefits kya honge video toh bahut dekhi hai lekin
Speaker 0
73.95s
Jaisa benefits mein Omega three bahut kaafi zyada beneficial hota hai sir, jaise brain ke liye super food ka kaam karta hai, heart ke muscles ke liye important hai, body joints.
Speaker 0
85.43s
Muscles ye saare cheezon ko nourish karta hai sir, jaise sir fish khate hain na hum log.
Speaker 0
90.95s
Toh fish mein omega three rehta hai but saath mein kaafi saare alag cheezein bhi rehte hain, omega three kaafi kam rehta hai. Yeh jo omega three ka oil hai yeh specific hai na sir? Yeh aapko yeh purely andar body mein ja raha hai, yeh poori tarah body mein absorb hoga aur body ko enhance zyada achhe se karega sir.
Speaker 1
91.05s
Haan haan haan
Speaker 1
95.73s
Haan
Speaker 1
97.39s
Yeh jo
Speaker 1
108.17s
Theek hai, theek hai, and sir liver ke fat kam karne mein koi help hogi iski?
Speaker 0
112.89s
Haan sir, aap zyada active rahiyega aur sir labour ke liye.
Speaker 1
118.33s
Is it okay for fatty liver? Liver ke fat kam hona.
Speaker 0
119.71s
Fatty
Speaker 1
123.85s
Okay, thank you.
Speaker 1
127.19s
Haan ji
Speaker 0
128.15s
Sir yeh overall health ke liye achha hai aur agar aapko sir.
Speaker 0
133.47s
Kyonki yeh sir fats ko decrease karne mein madad karta hai, agar aapka sir uske baad bhi agar liver fatty liver ke issues high hai sir, toh aap consult kara sakte hain sir hamare doctor se.
Speaker 1
141.73s
Haan
Speaker 0
145.05s
Woh sir aapko sir sahi aur behtar suggestion de payenge sir.
Speaker 1
145.23s
Ho sir
Speaker 1
149.21s
Theek hai theek hai dhanyavad sir.
Speaker 1
152.01s
Abhi toh aapne jaise bataya waise use karta hoon subah shaam ek ek.
Speaker 0
152.27s
Haan
Speaker 0
155.29s
Subah shaam lijiye sir.
Speaker 0
157.07s
Stripels ka box hai na sir.
Speaker 1
159.91s
Nahi double double strength hai.
Speaker 0
161.57s
Double strength sixty quantity hai na sir.
Speaker 1
164.31s
Ha ha ha ha.
Speaker 0
164.93s
Haan matlab ek mahine abhi chalega, aap aaram se lijiye sir, aapko fark dikhega, behtar fark dikhega sir ismein sir.
Speaker 1
168.97s
Mehtar par.
Speaker 1
170.99s
Theek hai theek hai dhanyavaad sir.
Speaker 0
172.33s
Haan dhanyavaad aur sir hum log sir phir se kabhi call karenge feedback ke liye hai na sir ya phir agar aapko koi bhi lage ki nahi yeh aapko suit nahi kare toh toh bhi woh bataiyega sir but yeh das se pandrah din lene ke baad hai na sir kyunki fark dikhta hai achha positive fark dikhega aapko sir.
Speaker 1
182.85s
Theek hai.
Speaker 1
185.23s
Theek hai.
Speaker 1
189.33s
Theek hai theek hai.
Speaker 0
190.07s
Okay, bahut bahut dhanyawad sir call karne ke liye. Aapka din shubh ho sir.