A
Call Intelligence
None with Nivitha — Feb 10, 2026 16:56
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/Telugu
Brand Awareness
Aware
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
1:41 (101s)
Primary Language
English
Secondary Language
Hindi/Telugu
Code Switching
High
Total Speaker Turns
39
Rep Words / Customer Words
168 / 72
Rep Longest Monologue
12s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service availability in Nandyal
Madam ee Nandiyal ABJ available. service no available.
|
logistics | Customer | Yes | direct verification | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | The core reason for the call based on a received enquiry. |
Key Moments
200:42
Pin Code Provision
Customer provides '518501', showing high intent and allowing the rep to overcome the location objection.
01:14
WhatsApp Confirmation
Rep confirms details are sent, moving the sales process to a visual/asynchronous stage.
Discovery Questions
3
Q1
whether you have taken the blood test from ivo?
Q2
kindly share your pin codes i will check the service
Q3
planning for the blood test?
Trust Signals
2
Sharing specific location/pin code
Requesting details on WhatsApp
Enthusiasm Signals
1
Asking 'in nandiyal available the service madam' twice to confirm.
Resistance Signals
1
Language barrier (asking for Hindi/details in writing)
Confusion Signals
1
Initial confusion about the company name/purpose until 'Blood Test' was mentioned.
Topics Discussed
IO 181 Blood Test
Service Availability
Nandyal Location
WhatsApp Communication
Sample Reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Discovery | 2 | neutral | Actively providing pin code to check service. |
| Closing | 3 | positive | Thanking the rep and agreeing to check WhatsApp. |
Call Transcript
Click to expand
Speaker 1
1.33s
Hello.
Speaker 0
1.99s
Hello
Speaker 0
3.51s
haay sir kaar?
Speaker 1
3.75s
Hello.
Speaker 0
6.81s
Hello.
Speaker 1
6.85s
Hello
Speaker 0
7.69s
so this is nimitha from i o support team.
Speaker 1
11.09s
Haan madam boliye.
Speaker 0
11.97s
just we received an enquiry for IO one eight one blood test.
Speaker 1
16.97s
Blood Test.
Speaker 0
17.79s
Yes sir.
Speaker 1
19.81s
Haan boliye madam.
Speaker 0
20.63s
so whether you have taken the blood test from ivo?
Speaker 1
25.61s
Madam ee Nandiyal ABJ available.
Speaker 0
30.17s
service no available.
Speaker 1
30.87s
yes madam
Speaker 0
33.07s
okey kindly share your pin codes i will check the service.
Speaker 1
38.89s
Pitch achhi madam.
Speaker 0
40.27s
Pin code sir.
Speaker 1
42.83s
five one eight five zero one.
Speaker 0
46.61s
Sorry.
Speaker 1
48.33s
five one eight five zero one.
Speaker 0
54.09s
yes sir we have service in your place sir. just wanted to know n r e planning for the blood test.
Speaker 1
61.65s
in nandiyal available the service madam.
Speaker 0
64.47s
yes sir. service availability location is sir.
Speaker 1
69.09s
very good madam.
Speaker 0
70.53s
one second you are comfortable with Hindi.
Speaker 1
72.29s
Send me details madam.
Speaker 0
74.57s
ya ya i have shared the details in your whatsapp number sir.
Speaker 1
75.05s
Hi
Speaker 1
78.63s
you know.
Speaker 0
78.97s
okay just have a look at it. I have sent the sample report.
Speaker 0
83.01s
so once you see the report just give a call back sir or text me i will reply you sir.
Speaker 1
87.59s
oke madam thanks. first you tell me the details. ya i have shared in whatsapp.
Speaker 0
88.59s
Thanks.
Speaker 0
89.55s
Yeah, I have shared in WhatsApp, sir. What are the details you have required, sir? I have shared the sample report already and your service is also available at our place, sir.
Speaker 1
92.09s
Leaders
Speaker 1
98.59s
okey andre.
Speaker 0
99.53s
Okay sir.