A
Call Intelligence
None with Nivitha — Feb 09, 2026 17:20
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
31% into call
Pitch Approach
Follow-up on previous inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:40 (41s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
48 / 14
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 7.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
Kahan se bol rahe hain?
|
communication | Customer | Yes | alternative solution | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Following up on an inquiry. |
Key Moments
200:26
Customer asks for clarification in Hindi.
Identifies the primary barrier to the sale in this interaction.
00:28
Agent offers Hindi callback.
Saves the lead by pivoting to a more suitable communication channel.
Discovery Questions
1
Q1
just wanted to know whether you have taken the service from IO sir
Resistance Signals
2
Language barrier
Asking for location/identity clarification
Confusion Signals
1
Kahan se bol rahe hain?
Topics Discussed
Blood test inquiry
Language preference
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
| Discovery | 2 | neutral | Customer asks 'Kahan se bol rahe hain?' (Where are you calling from?). |
| Closing | 3 | neutral | Customer agrees to a callback in Hindi. |
Call Transcript
Click to expand
Speaker 0
1.37s
hello
Speaker 1
2.97s
hello
Speaker 0
3.79s
haay saar dis is nivita from i o supporting.
Speaker 1
9.13s
Okay.
Speaker 0
10.55s
Hello
Speaker 1
12.53s
Aa bole.
Speaker 0
13.45s
aa sir, we did an enquiry for a blood test. just wanted to know whether you have taken the service from IO sir.
Speaker 1
26.51s
Kahan se bol rahe hain?
Speaker 0
28.03s
you wanted a Hindi executive to call you back sir regarding this?
Speaker 1
32.15s
Call back call back.
Speaker 0
36.75s
Ya ya right.
Speaker 1
38.29s
Jio hostel-re jaichhi.