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Call Intelligence

None with Nivitha — Jan 23, 2026 10:52

Deal Lost Warm
Customer None
Phone +916380757087
Rep Nivitha
Team Sales
Date 2026-01-23 10:52
Duration 5:25
Source youtube

Call History

1 attempt
Total Attempts1
First CallJan 23, 2026
Last CallJan 23, 2026
Total Talk Time5.5 min
Rep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Influencer/Buyer
Lead Type inbound

Conversation Flow

Opening Type inquiry_response
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 20% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending customer_thinking

Call Structure

Duration 5:25 (326s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 67
Rep Words / Customer Words 684 / 142
Rep Longest Monologue 42s
Customer Longest Monologue 12s
Silence Gaps (>2s) 3 (max 4.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price/Financial

Objections

2
Objection Category Raised By Handled Technique Quality
High Price
Cost vandhu ungalukku ezhupathi aindhu vandhu varum ma'am per person-ukku. Oh okay basic health checkup-na...
 price Customer Yes downselling Excellent
Insurance Coverage
Star Health Insurance vandhu indha checkup-ku claim panna mudiyungala?
 financial Customer Yes transparency / guidance Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
master health checkup Rep 75000.00 Skeptical Comprehensive package including 183 biomarkers, ECG, Echo, DEXA, and Gut Microbiome.
blood test Rep 18000.00 Interested Alternative for those seeking a basic checkup.

Key Moments

3
01:45
Price Reveal
The 75k price point creates a pivot point in the conversation toward the basic package.
02:30
Location Confirmation
Confirming service availability in Hosur via pincode check.
03:55
Insurance Query
The primary hurdle for closing the sale is identified as insurance claimability.

Discovery Questions

4
Q1 Enna appointment thevainnu therinjukkalaama?
Q2 Unga age ennannu therinjukkalaamaa Ma'am?
Q3 Master health checkup panra maadhiri illa basic checkup-aa madam?
Q4 Enga irundhu ma'am pesureenga?

Trust Signals

3
Sharing location (Hosur)
Providing pincode
Asking specific questions about insurance claims

Enthusiasm Signals

1
Asking if they can come 'this evening'

Resistance Signals

2
Price hesitation
Need to consult insurance provider first

Confusion Signals

1
Clarifying the difference between Master and Basic checkups

Topics Discussed

YouTube Video Master Health Checkup Basic Blood Test Biomarkers DEXA Scan Gut Microbiome Hosur Serviceability Star Health Insurance Home Collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Interested in services seen on YouTube.
Price Reveal 2 neutral Reaction to the 75,000 INR price tag.
Closing 3 neutral Looking into insurance to make the purchase viable.

Call Transcript

Click to expand
Source File +916380757087 23-1-2026, 10-52-25am.mp3
Transcript +916380757087_23-1-2026,_10-52-25am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19715