A
Call Intelligence
Parthiban with Nivitha — Jan 22, 2026 17:11
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Parthiban. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
primary
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
high
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
61% into call
Pitch Approach
direct_followup
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:35 (36s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
42 / 68
Rep Longest Monologue
4s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Financial constraint/Timing
payment payment idhu aruvadhu roopai venumnga madam... idhu ondru hour ondru month maximum aagunga madam
|
price | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Rep mentions the customer was previously interested in taking the IO360 program. |
Key Moments
300:08
Rapport Establishment
Customer confirms they remember the previous discussion, validating the lead's warmth.
00:22
Product Re-introduction
Rep specifically mentions IO360, focusing the conversation on the conversion goal.
00:24
Financial Disclosure
Customer reveals the price point (60,000 INR) and the one-month delay for funds.
Trust Signals
2
Customer recognizes the rep immediately
Customer is honest about his financial timeline
Enthusiasm Signals
1
Repeated use of 'Sollunga Madam' (Tell me/Go ahead)
Resistance Signals
1
Financial constraint (needs 60,000 INR)
Topics Discussed
Previous interaction
IO360 program
Payment amount (60,000 INR)
Timeline for payment (1 month)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | positive | Customer is polite and recognizes the rep. |
| middle | 2 | neutral | Customer explains his current financial situation regarding the payment. |
| closing | 3 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
0.53s
Hello
Speaker 0
2.19s
Hello.
Speaker 1
2.99s
Hello sollunga.
Speaker 0
3.91s
Aa sir, good evening sir, neenga ithu sir Parthiban.
Speaker 1
7.89s
Aa sollunga
Speaker 0
8.63s
Eppadi sir irukkeenga? Already pesirundhomla sir IOL center pathi.
Speaker 1
11.99s
Aamam Madam, aamam Madam, sollunga Madam, sollunga Madam.
Speaker 0
13.93s
Aa nallaa irukkeengala sir
Speaker 1
15.65s
Nallaa irukkeenga madam nallaa irukkeenga madam veliya vandhu office-la irunthu kettaa koopitteenga sollunga.
Speaker 0
18.01s
Okay sir, free-aa irukkeengala? Appuramaa call pannunga sir.
Speaker 1
20.17s
Ondrum problem illa, sollunga madam, sollunga madam.
Speaker 0
22.01s
Okay sir illa sir IO three sixty edukkurennu sollittu irundheenga sir.
Speaker 1
24.55s
Adhaan adhaan madam, payment payment idhu aruvadhu roopai venumnga madam, namma konjam pasta kattirukkeenga madam, idhu ondru hour ondru month maximum aagunga madam, paathukkonga. Okay sir.
Speaker 0
29.43s
Okay.
Speaker 0
33.47s
Sari okay sir okay bye.
Speaker 1
34.95s
Okay okay bye