A
Call Intelligence
Monika with Nivitha — Feb 18, 2026 12:23
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 2.0/10 on call with Monika. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Monika. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Monika.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Kannada
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:13 (14s)
Primary Language
Kannada
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
14 / 3
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 5.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:06
Agent Introduction
Agent identifies as Nivesh from IO Health, establishing the purpose of the call.
Topics Discussed
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer only said 'Hello' and 'Aa haa'. |
Call Transcript
Click to expand
Speaker 0
1.37s
Hello.
Speaker 1
3.17s
Aa haa
Speaker 0
4.21s
Aamaa Mrs. Monika.
Speaker 0
6.87s
This is Nivesh from IO Health ma'am.
Speaker 0
13.11s
Hello
Speaker 1
13.55s
Hello