A
Call Intelligence
None with Nivitha — Feb 17, 2026 11:13
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Likely Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Feature-Benefit
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
3:20 (201s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
61
Rep Words / Customer Words
342 / 148
Rep Longest Monologue
17s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 13.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price confirmation
Ungalukku indha blood testukku mattum evvalavu?
|
price | Customer | Yes | value stacking | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Main product offering for full body checkup. |
Key Moments
400:39
Price Disclosure
Customer repeats 'Eighteen thousand' to process the cost.
01:00
Fasting Instructions
Rep provides detailed preparation instructions, establishing professional authority.
01:54
Slot Scarcity
Rep creates urgency by stating slots are only available on Friday.
03:08
Soft Exit
Customer defers the decision to after reviewing the sample report.
Discovery Questions
4
Q1
Enna place-la irundhu irukkeenga Ma'am?
Q2
Enna idhuna health checkups edhuna pesikka pannanumna illa edhuna oru health concern irukka ungalukku?
Q3
Idhukku munnadi edhuna health health checkups edhuna pannirukkeengala Ma'am?
Q4
Diabetes-ku illa edhuna medications eduthu eduthukkireengala Ma'am neenga?
Trust Signals
2
Sharing location details
Admitting it has been a long time since last checkup
Resistance Signals
2
Hesitation after price mention
Stating 'I will check and come back'
Confusion Signals
1
Clarifying if it's only a blood test or more
Topics Discussed
Comprehensive Blood Test
Pricing
Fasting Requirements
Home Collection
Medical History
Slot Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming the enquiry. |
| Discovery | 2 | neutral | Providing location and history details. |
| Price Reveal | 3 | neutral | Repeated the price to confirm. |
| Closing | 4 | neutral | Agreed to review the report. |
Call Transcript
Click to expand
Speaker 0
0.51s
Hello
Speaker 1
1.97s
Hello yaaru?
Speaker 0
2.97s
Aa ma'am, good morning sir, nice to meet you ma'am.
Speaker 0
7.55s
Ivo Combined Blood Test enquiry pannirundheengala Ma'am?
Speaker 1
8.61s
Test enquiry pannirundheengala Ma'am?
Speaker 1
10.79s
Aa sollunga.
Speaker 0
11.59s
Aa yaa Ma'am, so eppo Ma'am fix pannanum, ungalukku correct pannanum.
Speaker 1
16.45s
Illa evvalavu adhu full body checkup-la dhaane.
Speaker 0
19.27s
S Ma'am, it's a comprehensive blood test.
Speaker 1
19.89s
Mm, it's a comprehensive blood cell.
Speaker 0
22.27s
Okay.
Speaker 1
22.57s
Aa
Speaker 0
23.11s
Idhu vandhu liver functioning, kidney functioning, cardiac system markers, ungalukku omega panels ellame idhula cover aayidum ma'am.
Speaker 1
29.83s
Mm
Speaker 0
30.37s
Doctor consultation, diet consultation ellame package-aa vandhurum ungalukku, okay-va? So the price of the package is aindhu aayirathu ma'am.
Speaker 1
36.03s
Mm-hmm.
Speaker 1
38.93s
Evvalavu?
Speaker 0
39.61s
Eyitteen thousand maam.
Speaker 1
41.83s
Okay idhu evvalavu time aagum
Speaker 1
45.51s
School-la mudikkum.
Speaker 0
46.43s
Reports complete aagurathukku moonru days aagum Ma'am, ithu vanthu complete-aa blood test and urine analysis thaan.
Speaker 0
53.53s
Okay-vaa?
Speaker 1
53.81s
Andha complete pannikkum evvalavu neram aagum
Speaker 0
56.71s
Ae Ma'am blood draw vandhu oru padhinaindhu irubathi minutes aagum Ma'am.
Speaker 0
60.45s
So it's a fasting test, so morning vandhu neenga morning oru pathu irandu irandu hours fasting irukkanum indha blood test-ku, so night oru ettu o'clock neenga food eduthukkirenna next day morning ezhuvula irundhu neenga.
Speaker 1
66.75s
Ippo night oru
Speaker 0
71.13s
Blood drop ready illa Ma'am.
Speaker 1
73.85s
Okay naan ippo naalaikku morning vandhenna neenga ennai mudichuttu eppo anuppa mudiyumngira maadhiri naan ketkuren
Speaker 0
79.49s
Enna place-la irundhu irukkeenga Ma'am Chennaiyum oru.
Speaker 1
82.53s
Aa sari.
Speaker 0
83.55s
Unga pincode sollunga namakku vandhu home collectionum irukku.
Speaker 1
86.41s
Seven one.
Speaker 0
88.65s
Sorry Ma'am.
Speaker 1
90.07s
Chennai ondru.
Speaker 0
91.15s
One.
Speaker 1
92.71s
Aa
Speaker 0
106.43s
Sensor number sollunga irubathi ettu aa?
Speaker 0
112.15s
Hello
Speaker 1
113.41s
Aa sollunga.
Speaker 0
114.31s
Ma'am center-layum actually naalaikku naala annaikku slots kidaiyaadhu, Friday dhaan slot irukku and unga place-layum Friday slot irukku, unga place-layum Friday book pannikkalaama? Veetlaye vandhu blood sample collect pannippaanga.
Speaker 1
119.07s
O
Speaker 1
125.77s
Only blood test-la ellame aagumaa?
Speaker 0
129.43s
Blood test-laye vandhu ungalukku basic screenings ellame vandhurum Ma'am.
Speaker 0
133.31s
Ungalukku enna maadhiri test edukkanum? Enna idhuna health checkups edhuna pesikka pannanumna illa edhuna oru health concern irukka ungalukku? Idhukku munnaadi eduthirukkeengala?
Speaker 1
138.01s
Aa illa.
Speaker 1
143.01s
Idhula.
Speaker 0
144.79s
Idhukku munnadi edhuna health health checkups edhuna pannirukkeengala Ma'am, edhuna screen pannirukkangala?
Speaker 1
149.45s
Ombavu varusham aachu.
Speaker 0
151.25s
Enna Ma'am rendu varusham aachaa?
Speaker 1
152.93s
Romba varusham aachu maa.
Speaker 0
154.55s
Illa Ma'am, ungalukku health ippa edhuna diabetes-ku illa edhuna medications eduthu eduthukkireengala Ma'am neenga?
Speaker 1
160.41s
Aa idhuvume edukkala.
Speaker 0
161.47s
Edhuvume illa, so just neenga oru checkup maadhiri panna poreenga correct-aa?
Speaker 1
164.51s
Aa
Speaker 0
165.41s
So neenga 181 blood test edutheenganna you can have a screening ma'am, blood test 181-laye ungalukku ellame cover aayidum okay. So depend depends on the based on the report you can have the further procedures ma'am. So doctors enna solraangannu kettu adhukku etha maadhiri neenga idhukku appuramaa neenga decide pannikkalaam.
Speaker 1
184.05s
Ungalukku indha blood testukku mattum evvalavu?
Speaker 0
186.31s
Eyitteen thousand maam.
Speaker 1
188.45s
Okay naan adhai ketuttu ungalukku varen.
Speaker 0
190.31s
Ya okay naan ungalukku sample report share panren.
Speaker 1
192.95s
Okay-va?
Speaker 0
192.97s
Okay-va, so just paarunga, paarthuttu enakku call back pannunga, okay-va? Namma slots book pannikkalaam, okay.
Speaker 1
198.13s
Okay
Speaker 0
198.57s
Okay sir, okay ma'am, bye, have a good day.