A
Call Intelligence
Udaykumar with Nivitha — Feb 12, 2026 14:02
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Udaykumar.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Udaykumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Dismissive
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:25 (26s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
42 / 26
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lack of Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested
No no yeah yeah not interested yeah.
|
lack of interest | Customer | Yes | rebuttal/probing | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Initial reason for the call. |
Key Moments
200:13
First Rejection
The customer immediately shuts down the conversation upon hearing the product name.
00:21
Final Rejection
Customer denies having health issues and ends the call.
Resistance Signals
3
Immediate interruption
Repeated 'No'
Explicit 'not interested'
Topics Discussed
AIWO 181 Blood Test
Health Issues Inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Pitch | 2 | neutral | Interrupts to say not interested. |
| Closing | 3 | neutral | Reiterates lack of interest and ends call. |
Call Transcript
Click to expand
Speaker 1
0.47s
Hello.
Speaker 0
0.61s
Hello.
Speaker 1
2.05s
hello
Speaker 0
2.11s
halo. aa hai sar. dis is udaykumar.
Speaker 1
5.51s
Yeah.
Speaker 0
6.37s
so this is nivitha from i o health center.
Speaker 1
9.51s
Okay.
Speaker 0
10.25s
I'm just receiving an enquiry regarding IO 181 blood test.
Speaker 1
13.25s
No no yeah yeah not interested yeah.
Speaker 0
15.41s
but we just want to inform that you are
Speaker 1
15.87s
But because of the
Speaker 0
18.07s
felt like you have a specific health issues, right?
Speaker 1
21.71s
No no nothing. But I am not interested at the moment.
Speaker 0
23.97s
okey sir thank you. haav e gud de.