A

Call Intelligence

None with Nivitha — Jan 28, 2026 12:48

Deal Lost Cold
Customer None
Phone +916369637808
Rep Nivitha
Team Sales
Date 2026-01-28 12:48
Duration 0:30
Source None

Call History

1 attempt
Total Attempts1
First CallJan 28, 2026
Last CallJan 28, 2026
Total Talk Time0.5 min
Rep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10

Active Alerts

3
!

No Rapport or Discovery: Nivitha

Nivitha skipped both rapport building and needs discovery on call with None.

!

Low Performance: Nivitha

Nivitha scored 3.0/10 on call with None. Review recommended.

!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness low
Brand Sentiment neutral
Readiness to Buy Cold
Decision Maker unknown
Lead Type follow_up

Conversation Flow

Opening Type reference_previous
Opening Quality Fair
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 50% into call
Pitch Approach Reference to previous interest
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:30 (31s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 16
Rep Words / Customer Words 42 / 31
Rep Longest Monologue 4s
Customer Longest Monologue 3s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
master health checkup Rep -- Negative Mentioned as the reason for the call based on a previous enquiry.

Key Moments

2
00:13
Customer confusion
Customer states they don't understand the brand name, indicating low brand recall.
00:28
Call termination
The call ends abruptly without any discovery or appointment booking.

Resistance Signals

2
Confusion about the brand name
Quickly ending the conversation

Confusion Signals

1
Puriyalaanga (00:13)

Topics Discussed

Health checkups 36 tests enquiry

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer says 'Puriyalaanga' (I don't understand) when the rep introduces the center.
Closing 2 neutral Customer politely ends the call with 'Thank you'.

Call Transcript

Click to expand
Source File +916369637808 28-1-2026, 12-48-49pm.mp3
Transcript +916369637808_28-1-2026,_12-48-49pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19710