A
Call Intelligence
Suvitha with Nivitha — Feb 05, 2026 11:07
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
6:36 (396s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
145
Rep Words / Customer Words
582 / 514
Rep Longest Monologue
14s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Payment Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Immediate Payment
if it is immediate payment I need some time. I thought it can be made another time.
|
price/process | Customer | Yes | alternative/advance payment option | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 15300.00 | Positive | Primary diagnostic package discussed. |
Key Moments
400:21
Appointment Intent
Customer proactively suggests Monday at 9 AM, showing high intent.
02:24
Philosophy Alignment
Customer confirms they do not want 'English mainstream allopathy', aligning with IO's lifestyle approach.
04:02
Prepayment Friction
The introduction of the 15,300 INR prepayment creates the only point of resistance in the call.
05:52
Lab Clarification
Rep clarifies that Thyrocare only collects while IO processes, maintaining brand authority.
Discovery Questions
3
Q1
You are from which place?
Q2
You are planning for direct consultation or else?
Q3
Is it okay for you (advance payment)?
Trust Signals
3
Willingness to visit center directly
Asking about specific lab processing details
Confirming the 12-hour fasting requirement
Enthusiasm Signals
2
Planning for a specific day (Monday)
Interest in personalized diet charts
Resistance Signals
2
Questioning why prepayment is needed for Thyrocare
Asking for one day time to pay
Confusion Signals
1
Confusion over who processes the blood (Thyrocare vs IO)
Topics Discussed
Blood IO 181
Fasting requirements
Sample collection volume
Result turnaround time
Lifestyle modification
Dietician consultation
Thyrocare partnership
Prepayment policy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Customer is ready to book for Monday. |
| Discovery | 2 | neutral | Asks detailed questions about sample size and results. |
| Closing | 3 | neutral | Stalls when immediate prepayment is requested. |
Call Transcript
Click to expand
Speaker 1
0.97s
Hello
Speaker 0
0.97s
Hello. Aa maam ithu Suvitha.
Speaker 1
3.13s
Yeah.
Speaker 0
3.73s
Ma'am this is Nivitha from IO Wellness Center.
Speaker 1
6.25s
Aa,
Speaker 0
7.19s
maam, we received the details of you for blood IO one eighty one blood test maam.
Speaker 1
11.79s
Yes yes.
Speaker 0
12.63s
aa just wanted to confirm. aa you just wanted to book the appointment right ma'am on?
Speaker 1
18.43s
on I am planning on Monday.
Speaker 0
21.15s
Okay.
Speaker 1
22.07s
9 am will be fine.
Speaker 0
24.51s
9 am. So 12 hours of fasting is required ma'am.
Speaker 1
27.65s
Okay.
Speaker 0
28.37s
okay. so you know the details right.
Speaker 1
31.47s
somebody called Roshana or Joshna. She was the one she gave me introduction.
Speaker 0
36.93s
Ya okay ma'am so you all know right. So just can I book the appointment right ma'am.
Speaker 1
37.39s
Okay ma'am so you all know right.
Speaker 1
39.39s
Yeah.
Speaker 1
41.61s
So, I have some questions.
Speaker 0
44.57s
yes ma'am
Speaker 1
44.93s
So what time if it is 9 o'clock what time will your technicians I mean lab people come?
Speaker 0
50.57s
aa they will come around eight forty five to nine maam.
Speaker 1
53.77s
Okay, so how much sample will be collected?
Speaker 0
54.47s
okey de vil bi kontakt.
Speaker 0
56.93s
15 ml maam.
Speaker 1
58.71s
For all the 181 tests that much is enough.
Speaker 0
62.43s
yes ma'am.
Speaker 1
63.69s
oke.
Speaker 0
64.31s
15 ml is like three tubes they will take.
Speaker 1
67.41s
okay okay.
Speaker 0
68.23s
Okay. So that is enough.
Speaker 1
69.43s
Enna
Speaker 1
69.99s
When will I get the results?
Speaker 0
71.99s
within three days you will get the results ma'am.
Speaker 1
74.13s
through mail
Speaker 0
75.49s
sorry.
Speaker 1
76.51s
how will you send it through mail?
Speaker 0
78.31s
through mail we will be sending. if you come directly you will have it as a hard copy also ma'am.
Speaker 1
83.95s
So you are from
Speaker 0
84.13s
So you are from which place?
Speaker 1
85.85s
I'm from OMR. Okay.
Speaker 0
87.09s
Okay.
Speaker 0
88.05s
So you are planning for direct consultation or else
Speaker 1
91.43s
You know, they said something package is there with that with that they said they give consultation how does it work.
Speaker 0
98.83s
no ma'am just come again please.
Speaker 1
101.87s
See they said, when we take the 181 test,
Speaker 0
106.57s
Yeah.
Speaker 1
106.89s
For ladies they said some discount is there and it is around fifteen thousand.
Speaker 0
110.71s
Yes ma'am.
Speaker 1
111.09s
And it includes follow up consultation. Yeah, doctor consultation.
Speaker 0
114.15s
ya doctor consultation and dietician consultation it will having ma'am. so i just wanted to know whether you will be coming directly for a doctor consultation.
Speaker 1
121.81s
Yes, yes, I will have to come directly to just experience what is happening there. I will come there.
Speaker 0
124.25s
yes.
Speaker 0
127.55s
Ya ya sure maam.
Speaker 1
128.17s
Sure maam.
Speaker 1
129.13s
So what what will be the doctor's thing will they go suggest for another test and all?
Speaker 0
134.81s
aa it's based on your department basically they'll recommend you what you have to do.
Speaker 0
140.37s
Okay.
Speaker 1
140.37s
Okay. Not like this English mainstream allopathy treatment will not be. No no ma'am.
Speaker 0
144.57s
No no ma'am no.
Speaker 1
146.07s
so what will be there lifestyle modification lifestyle modification
Speaker 0
147.73s
life style modification, supplements and whatever food stages you have to do.
Speaker 1
151.89s
Belgium
Speaker 0
151.89s
They will be recommending you. And some kind of exercise and all.
Speaker 1
153.51s
and some kind of
Speaker 1
155.51s
Oho. The dieticians will the nutritionists will be there no? They will suggest the diet. Yes.
Speaker 0
159.45s
Yes sir.
Speaker 0
160.85s
Yes, you will get a personalized diet chart also.
Speaker 1
164.17s
Oh this happens on the same day.
Speaker 0
166.99s
aa yaa maam. after the doctor consultation you will get a dietician consultation.
Speaker 1
167.23s
aaftar di doktar
Speaker 1
170.39s
Okay, how long will it take when I come in for direct consultation?
Speaker 0
174.07s
aa for doctor consultation it depends on the questions. minimum fifteen to half an hour it takes.
Speaker 0
179.95s
Okay for uh for the I mean reports explanation they'll take fifteen minutes. So whatever you have queries it depends on the timing exam. For diet consolidation.
Speaker 1
187.71s
for diet conservation. so after that you will fix a time for me and give right? so after the results come you will fix a time. okay.
Speaker 0
193.57s
Yes ma'am. Yes. We will be booking the doctor consultation.
Speaker 1
196.89s
So what is the next follow up then after that what after
Speaker 0
199.29s
After a month we will be like we will be calling you and we'll fix an appointment for the doctor.
Speaker 1
204.77s
okay it can be online or in person? yes through offline also.
Speaker 0
207.27s
yes through offline also.
Speaker 1
209.29s
okay okay. by the time if i if i need any other uh deep uh consultation i can take right? yeah sure. dexas can you know i can go. okay.
Speaker 0
216.61s
Ya sure.
Speaker 0
219.29s
Ya.
Speaker 1
220.43s
okay okay. then how long how many consultations are there with this?
Speaker 0
224.67s
aa free consultation maam.
Speaker 1
226.97s
Okay. So when does it end? The first one, the second and third, the next month. Yes. Next month. Okay, okay.
Speaker 0
230.29s
second and third yes.
Speaker 0
232.87s
Yeah.
Speaker 1
233.87s
So how much is the payment ma when she spoke to me?
Speaker 0
236.07s
15,300 maam.
Speaker 1
238.21s
oke. phifthi thausand moonnoot to be paid. ven it shud bi paid?
Speaker 0
242.35s
aa you have to pay it right now ma'am because we need a pre payment for the appointment.
Speaker 0
247.67s
so I will send you a QR code also you want any link ma'am.
Speaker 1
251.67s
so they said the technicians will also receive it.
Speaker 0
255.47s
technician will not be receiving it ma'am.
Speaker 1
255.87s
will
Speaker 0
258.51s
mebi sam in sam kesas dey vil kam tu a sentar rait.
Speaker 1
262.55s
Okay.
Speaker 0
262.99s
Some people they will be coming for a center for the blood test. So they will be coming directly.
Speaker 1
266.13s
So when the agreement is done only you are going to I mean confirm the appointment.
Speaker 0
268.65s
Yes.
Speaker 0
271.01s
We will be booking. Yes ma'am. Ya.
Speaker 1
272.79s
Oh, is it like that?
Speaker 0
273.57s
So people who will be like coming for our center, we will they will be making the payment through our center itself.
Speaker 1
279.69s
so they'll come and give the sample there directly.
Speaker 0
281.71s
Yeah.
Speaker 1
282.93s
oke oke.
Speaker 0
284.99s
So
Speaker 1
285.01s
so if we give the sample directly anyhow the reference will come after three days only na?
Speaker 0
290.97s
Of course yes ma'am.
Speaker 1
292.03s
.
Speaker 0
292.53s
Because some some tests take time for processing right.
Speaker 1
296.19s
Okay okay.
Speaker 1
297.61s
That's right.
Speaker 0
297.75s
That's why.
Speaker 1
298.89s
So this 181 only you are suggesting no for all for the first time? Yes ma'am. Yeah, it's a basic
Speaker 0
301.33s
Okay.
Speaker 0
302.79s
Yes ma'am. Ya, it's a basic, that means kind of foundation.
Speaker 1
306.37s
so basic
Speaker 0
306.61s
So based on the reports only we will be recommending what tests they can do in earlier I mean further procedures.
Speaker 0
313.45s
Future.
Speaker 1
314.65s
Okay okay. Okay then if it is immediate payment I need some time. I thought it can be made another time. I will make a booking.
Speaker 0
322.13s
I'll make a booking ma'am. before the I mean I just wanted to know I mean for lab technician alone we need a prepayment to book the lab technician because we have tied up with Thyrocare only for the blood draft.
Speaker 1
333.07s
How
Speaker 0
336.49s
Okay. For that only we need a prepayment ma'am. So I will book the things alone. So before the blood draw you can make the payment.
Speaker 1
343.97s
Okay. So Thyrocare is the one you are going to take the reports. No, no.
Speaker 0
344.81s
direct
Speaker 0
347.35s
no no.
Speaker 0
349.23s
no, aa your book for 181 right ma'am?
Speaker 1
349.65s
Aiyo
Speaker 1
351.75s
Yeah.
Speaker 0
352.41s
so one eighty one basically thyrocare technician will be coming for blood draw alone. so processing will be done by i o one v ma'am.
Speaker 1
359.11s
I was all the instruments and all will be I was. Ya we have lab.
Speaker 0
362.21s
Yeah, we have lab.
Speaker 1
363.81s
Okay okay. So processing
Speaker 0
364.75s
So processing will be done by IO. But technician
Speaker 1
366.93s
But collection will be done by the tailor. Yes ma'am. Okay.
Speaker 0
368.73s
Yes ma'am.
Speaker 0
370.35s
o so for that purpose vi need a pre payment thats it.
Speaker 1
373.03s
How much is that?
Speaker 0
374.35s
that is fifteen thousand three hundred. if you want make you can make a advance payment.
Speaker 1
379.61s
Mm.
Speaker 0
379.83s
so that later once the blood is drawnna you can make the full payment ma'am. is it okay for you? if you are
Speaker 1
383.97s
Okay for you.
Speaker 1
386.55s
Can you give me one day time? I will get back to you. Yeah yeah sure ma'am. Yeah okay.
Speaker 0
388.09s
Yes.
Speaker 0
389.55s
Ya ya sure maam.
Speaker 0
391.37s
call back to the same number ma'am. okay.
Speaker 1
392.93s
Okay. Thank you. Thank you ma'am.
Speaker 0
394.23s
Thank you Ma'am. Have a good day.
Speaker 1
395.97s
thank you.