A
Call Intelligence
Indha Reddy with Nivitha — Jan 28, 2026 11:58
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Indha Reddy. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
40% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (23s)
Primary Language
English
Code Switching
None
Total Speaker Turns
11
Rep Words / Customer Words
52 / 14
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Preference for reading over talking
I I thought you can read the PDF.
|
process | Customer | Yes | agreement and pivot | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Qualifying the nature of the enquiry. |
Key Moments
100:12
Customer requests PDF
Changes the call from a discovery call to a lead nurturing/follow-up setup.
Discovery Questions
1
Q1
is it an enquiry for IO three sixty sir?
Resistance Signals
1
I thought you can read the PDF
Topics Discussed
IO 360
PDF Information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | Deflects the question to request a PDF instead of talking. |
Call Transcript
Click to expand
Speaker 1
0.55s
Hello.
Speaker 0
0.75s
Hello.
Speaker 1
1.95s
asus like indha reddy
Speaker 0
3.69s
Ya.
Speaker 1
4.57s
Sir good morning this is Nivitha from IO Wellness Center.
Speaker 0
8.43s
o yes.
Speaker 1
9.21s
okay is it an enquiry for IO three sixty sir?
Speaker 0
12.39s
I I thought you can read the PDF.
Speaker 1
16.27s
Okay, I'll just share the PDF for you. Just have a look at it. We'll connect through call shortly, okay sir?
Speaker 0
21.09s
Sure sure.
Speaker 1
21.81s
yaa okay. bye have a good day.